Just about had a birthday waiting for an order. No urgency at all. Understaffed location. 20 minutes for a burger and fries from a non sit down restaurant is unacceptable.
Service: 1
Ali Rode
This is a mall location but there's pickup parking that is easily accessible and since it's a mall it wasn't too crowded to grab a quick lunch around 11.
Atmosphere: 5
Food: 5
Service: 5
Justin T
There was food, but the customer service was awful, and it took way longer than any other five guys for them to make my food.
Atmosphere: 1
Food: 3
Service: 1
Garrett R
One of these Charlotte locations employs a line cook by the name of Omar that likes to make light jokes and laugh about murdered children on social media. Do better.
allison leotta
Pretty good burger. My fries were so soggy and oily. Wish they were crispier. Also seemed like the prices went up.
DC Roy
May 24, 2023 I stopped to get a bite to eat at the 5 Guys in the food court. I finally tried the grilled cheeseburger with mustard, ketchup, grilled onions, and some of those awesome fresh cooked fries. The grilled cheeseburger did not disappoint it was so good, and it may become my favorite burger at 5 Guys. I will be back soon to try it again.
Atmosphere: 3
Food: 5
Service: 4
Alex Rojas
Order a burger and two hot dogs in a bowl. They literally provided a patty in a bowl (nothing else). The hot dogs were also bare smh
Food: 1
Service: 1
Nick H
It’s a five guys in a mall food court, the food is fine but it’s a little too expensive
Atmosphere: 4
Food: 4
Service: 4
Kenneth Roberson
The man making the orders made me wait an extra 12 mins while he filled all other orders before and after mine. He did this on purpose. The food was cold and I will never ever eat at this restaurant again!!
Atmosphere: 1
Food: 1
Service: 1
Valerie Avramides
The Fries smelled and tasted burned and they were soggy. This is such a big disappointment. Our daughter cheeseburger was fine that is why 1 star.
Not a very friendly bunch. Burger was really good with crispy edges, French fries were kinda odd with a mix of steak cut and shoestring.
Atmosphere: 4
Food: 4
Service: 4
Earl Muncy (Cucumber)
Friendly bunch of people and good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger
C from the USA
Great service
Atmosphere: 5
Food: 5
Service: 5
Charles From the USA
Great service
Atmosphere: 5
Food: 5
Service: 5
Amarilys Flores
Excellent food and wonderful staff. Usually you would not rave about a fast food place but this place deserves it. They went above and beyond to serve us well. From the food to one of the employees making sure our ticket was stamped so we would not pay for the parking. Will go back again and again and again.
Just about had a birthday waiting for an order. No urgency at all. Understaffed location. 20 minutes for a burger and fries from a non sit down restaurant is unacceptable.
Service: 1
This is a mall location but there's pickup parking that is easily accessible and since it's a mall it wasn't too crowded to grab a quick lunch around 11.
Atmosphere: 5
Food: 5
Service: 5
There was food, but the customer service was awful, and it took way longer than any other five guys for them to make my food.
Atmosphere: 1
Food: 3
Service: 1
One of these Charlotte locations employs a line cook by the name of Omar that likes to make light jokes and laugh about murdered children on social media.
Do better.
Pretty good burger. My fries were so soggy and oily. Wish they were crispier. Also seemed like the prices went up.
May 24, 2023
I stopped to get a bite to eat at the 5 Guys in the food court. I finally tried the grilled cheeseburger with mustard, ketchup, grilled onions, and some of those awesome fresh cooked fries. The grilled cheeseburger did not disappoint it was so good, and it may become my favorite burger at 5 Guys. I will be back soon to try it again.
Atmosphere: 3
Food: 5
Service: 4
Order a burger and two hot dogs in a bowl. They literally provided a patty in a bowl (nothing else). The hot dogs were also bare smh
Food: 1
Service: 1
It’s a five guys in a mall food court, the food is fine but it’s a little too expensive
Atmosphere: 4
Food: 4
Service: 4
The man making the orders made me wait an extra 12 mins while he filled all other orders before and after mine. He did this on purpose. The food was cold and I will never ever eat at this restaurant again!!
Atmosphere: 1
Food: 1
Service: 1
The Fries smelled and tasted burned and they were soggy. This is such a big disappointment. Our daughter cheeseburger was fine that is why 1 star.
Food: 1
Restaurantji Recommends
Not a very friendly bunch. Burger was really good with crispy edges, French fries were kinda odd with a mix of steak cut and shoestring.
Atmosphere: 4
Food: 4
Service: 4
Friendly bunch of people and good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger
Great service
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Excellent food and wonderful staff. Usually you would not rave about a fast food place but this place deserves it. They went above and beyond to serve us well. From the food to one of the employees making sure our ticket was stamped so we would not pay for the parking. Will go back again and again and again.
Atmosphere: 5
Food: 5
Service: 5
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