Hickory Tavern

Waited 25 for Ricky to get our drink order he never came back. Worst customer service ever. We left and won’t be back

Service: 1

This was my first time at Hickory Tavern as I'm only here for work, and I loved it! The food was amazing, the service was great, and the atmosphere was fun and inviting! I'll looking forward to going back!

Atmosphere: 5

Food: 5

Service: 5

Food was eh. Our server made the night his name was Ricky. Got the fried apples and ice-cream and definitely can tell they microwaved it lol.

Atmosphere: 3

Food: 2

Service: 3

We ordered food online and it was so cold— but we went right in and picked it up when they said it was ready. My cheese was not melted in my quesadilla, and they gave me 3 individual black beans in each quesadilla. The broccoli was really good but I’m extremely disappointed in the presentation and quality of my food.

Atmosphere: 4

Food: 2

Service: 4

Good service and nice family atmosphere

Atmosphere: 4

Food: 5

Service: 4

Took my 14 year old nephew here while he was visiting for the Summer. He loved the wings. My chicken, rice and beans was delicious. We went in the middle of the week and it wasn't crowded. Also, there's plenty of TVs if you're a sports lover.

Atmosphere: 4

Food: 4

Service: 4

I didn't try the food. only had drinks. Jennifer at the Bar is a doll. Great service ! Good happy hour

Service: 5

Horrible service. Our server took our order, brought our drinks, and I did not see him again. I asked another employee for a box and my check. He brought a box, mumbled. I think he was talking on a phone or talking to himself. We waited over 30 minutes to get my check. I went to the bar and the girl there was sitting g behind the bar on her phone. The manager finally brought the check with only a small write off.

Atmosphere: 4

Food: 4

Service: 1

Average sports bar. I had a hamburger that was ok. Decent selection of beers, but wait person didn't know much about them.

Atmosphere: 3

Food: 3

Service: 4

Food was cold. Hosting Staff wasn't that friendly waitress was very understanding and professional

Gary(pops) the host is the sweetest, funniest guy ever. Thanks for the great hospitality and laughs pops

I have been a loyal customer at Hickory Tavern, visiting weekly with my family of six or on date nights. However, my most recent experience yesterday around 3 PM, while getting food for myself and my husband, was extremely disappointing. I ordered the large BBQ Nachos as usual, requesting extra chicken, queso, BBQ sauce, and toppings—extra everything—so that I could take some home for the kids, as we often do. Instead of the generously filled tray I’ve come to expect, especially for a large portion, the tray was barely filled. It was noticeably lacking both in quantity and presentation, falling far short of what is considered a "large" order. This was especially frustrating because we placed a similar order less than 15 days ago, which was nothing like what we received this time. The manager not only claimed that portion sizes had changed "over a year ago," but she practically implied that I was lying when I explained that this was not the case. Please do not lie to customers who are paying for their food—and ultimately, your paychecks.

The Caucasian lady, likely the manager, told me this was the new standard. She even implied I was mistaken about my past experiences, dismissing my concerns entirely. This was particularly frustrating as a regular, consistent customer who has come to expect better. It was obvious that this was not “extra everything” as I had requested.

To be clear, this was not the server’s fault. He did his best under challenging circumstances, as the restaurant was clearly understaffed. With only two servers managing multiple tables and a steady flow of new customers, it was chaotic. I had to even ask the manager to take our order, as we had come in for a quick bite and were pressed for time. While she did eventually take the order, it should have been common sense for her to step in sooner and support her overwhelmed team. A good manager leads by example, especially in such situations.

Unfortunately, the service delay caused our visit to take over an hour, making us late for our next obligation. On top of that, we had to put everything in to-go boxes because we were already running very late. This, combined with the poor handling of my concerns and the subpar portion size, has left me deeply disappointed. This experience did not meet the standards I have come to appreciate at Hickory Tavern, and as a result, you have lost a loyal customer. I would now recommend Copper Premium Pub. Their food and service are excellent, and while it’s a bit further away, I’m more than willing to make the drive to get my money’s worth.

I hope Hickory Tavern takes these concerns seriously and addresses these issues promptly. Otherwise, I fear that more customers will follow my lead and choose to dine elsewhere.

Atmosphere: 2

Food: 1

Service: 1

This was first visit the host "pops" was wonderful and made us feel very welcome. The food was great and so was the atmosphere. We will definitely return.

Atmosphere: 5

Food: 5

Service: 5

Rice bowl with tuna is the way to go.

Atmosphere: 4

Food: 4

Service: 5

Large booths, extensive menu, excellent host that talked with us, gave us a great booth, and the food was delicious. We got wings and the roasted brussel sprouts. We could have eaten a whole bowl of the sprouts, very tasty.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings