I had a deeply disappointing experience at Hissho Sushi in the NC airport. I ordered a sushi roll to go, but after receiving it, I decided I would prefer to sit down and eat. The moment I attempted to do so, the staff abruptly and rudely shooed me away in a disrespectful manner.
There was absolutely no reason to treat a paying customer this way. Instead of communicating politely or explaining any seating policy, the staff chose to speak and gesture at me as if I was an inconvenience. It was unprofessional, unnecessary, and honestly embarrassing.
Airport dining is already stressful, and basic courtesy should be the minimum standard. Unfortunately, this location failed to deliver even that. I will not be returning, and I hope management takes appropriate steps to improve customer service and staff training.
Atmosphere: 1
Food: 3
Service: 2
Djebi Loftin
Pricey but delicious!!! Tasted very fresh.
Atmosphere: 5
Food: 5
Service: 5
Ian Former
Surprised at the quality of this airport sushi
Atmosphere: 5
Food: 5
Service: 5
Sara
Be leary of the to-go poke bowls. I bit into bad cilantro and it was very vile. This comes from someone who enjoys cilantro.
Atmosphere: 3
Food: 1
Service: 4
Carly Brown
Awful experience! I can’t believe you can’t reprint a receipt from the day before! You know people are traveling through your airport for business. Should be easy enough to reprint a receipt for someone’s expense report. Awful customer service and I will not be eating here ever again.
Atmosphere: 2
Food: 3
Service: 1
Jennifer Fischlin
My husband and I came through Charlotte airport twice for our layover to and from vacation. Both times we dined here and Shay was our bartender both times and she’s amazing! Attentive, always friendly, service with a smile. Honestly was so happy we got her on our return trip! Sushi was also top notch!! My go-to from now on if I’m passing through!
Atmosphere: 5
Food: 5
Service: 5
Kyle Gregg
I just paid almost $30 for the worst old-fashioned I have ever had in my life. I actually believe it’s my fault. It’s an airport, they didn’t post the prices on the menu, it’s a sushi spot right smack dab in the middle of this place. Idk if they’re just not paying the employees enough. But they should be ashamed for charging that much and not putting out a better drink. I truly can’t believe that they would charge that much period for any drink like that. And with Basil Hayden no less.
ZHYLTSOV
I ordered sushi here and was shocked by how rude the staff was. After paying, the lady told us we had to leave because our sushi was “to-go” and we weren’t allowed to sit at the bar. She said it in a very unpleasant tone, which completely ruined the experience. On top of that, the sushi was nothing special — definitely not worth coming back for.
Atmosphere: 1
Food: 2
Service: 1
Su Bodner
Janice and Laura made our stop over such a pleasant experience. From Janice spicing up my sparkling guava margarita to Laura whipping me up a fresh serving of spicy tuna sushi, both were lovely and so service-oriented. Thanks ladies! ⭐️
Atmosphere: 5
Food: 5
Service: 5
Dana Brown
We selected our sushi and paid at their “take away” machine after asking the chef if it was okay. I thought they’d apptreciate it?!? We then walked toward the tables and their employee told us very rudely that we couldn’t sit there! Because we didn’t ask for table service we had to eat in the “food court”. Their sushi is okay, the chefs smiled and were friendly….but this ONE employee is incredibly ridiculously a pain. BTW they had at least 15 empty tables with one occupied table. What the heck?
I ate at the bar and had excellent service and a delicious fresh roll which i thought came at an excellent price especially for an airport! Being near the piano player was a plus!
Atmosphere: 5
Food: 5
Service: 5
Jason Davis
Gas station sushi at airport prices served with a side of rude
Atmosphere: 1
Food: 2
Service: 1
Riverwander
Just ok sushi and then you can't leave until the host or hostess that took your initial order is available to provide your check literally trapping you at the restaurant even if you have a flight to get to
Shane Thames
Just ok sushi and then you can't leave until the host or hostess that took your initial order is available to provide your check literally trapping you at the restaurant even if you have a flight to get to
⭐ 1-Star Review: Completely Unacceptable Treatment
I had a deeply disappointing experience at Hissho Sushi in the NC airport. I ordered a sushi roll to go, but after receiving it, I decided I would prefer to sit down and eat. The moment I attempted to do so, the staff abruptly and rudely shooed me away in a disrespectful manner.
There was absolutely no reason to treat a paying customer this way. Instead of communicating politely or explaining any seating policy, the staff chose to speak and gesture at me as if I was an inconvenience. It was unprofessional, unnecessary, and honestly embarrassing.
Airport dining is already stressful, and basic courtesy should be the minimum standard. Unfortunately, this location failed to deliver even that. I will not be returning, and I hope management takes appropriate steps to improve customer service and staff training.
Atmosphere: 1
Food: 3
Service: 2
Pricey but delicious!!! Tasted very fresh.
Atmosphere: 5
Food: 5
Service: 5
Surprised at the quality of this airport sushi
Atmosphere: 5
Food: 5
Service: 5
Be leary of the to-go poke bowls. I bit into bad cilantro and it was very vile. This comes from someone who enjoys cilantro.
Atmosphere: 3
Food: 1
Service: 4
Awful experience! I can’t believe you can’t reprint a receipt from the day before! You know people are traveling through your airport for business. Should be easy enough to reprint a receipt for someone’s expense report. Awful customer service and I will not be eating here ever again.
Atmosphere: 2
Food: 3
Service: 1
My husband and I came through Charlotte airport twice for our layover to and from vacation. Both times we dined here and Shay was our bartender both times and she’s amazing! Attentive, always friendly, service with a smile. Honestly was so happy we got her on our return trip! Sushi was also top notch!! My go-to from now on if I’m passing through!
Atmosphere: 5
Food: 5
Service: 5
I just paid almost $30 for the worst old-fashioned I have ever had in my life. I actually believe it’s my fault. It’s an airport, they didn’t post the prices on the menu, it’s a sushi spot right smack dab in the middle of this place. Idk if they’re just not paying the employees enough. But they should be ashamed for charging that much and not putting out a better drink. I truly can’t believe that they would charge that much period for any drink like that. And with Basil Hayden no less.
I ordered sushi here and was shocked by how rude the staff was. After paying, the lady told us we had to leave because our sushi was “to-go” and we weren’t allowed to sit at the bar. She said it in a very unpleasant tone, which completely ruined the experience. On top of that, the sushi was nothing special — definitely not worth coming back for.
Atmosphere: 1
Food: 2
Service: 1
Janice and Laura made our stop over such a pleasant experience. From Janice spicing up my sparkling guava margarita to Laura whipping me up a fresh serving of spicy tuna sushi, both were lovely and so service-oriented. Thanks ladies! ⭐️
Atmosphere: 5
Food: 5
Service: 5
We selected our sushi and paid at their “take away” machine after asking the chef if it was okay. I thought they’d apptreciate it?!? We then walked toward the tables and their employee told us very rudely that we couldn’t sit there! Because we didn’t ask for table service we had to eat in the “food court”. Their sushi is okay, the chefs smiled and were friendly….but this ONE employee is incredibly ridiculously a pain. BTW they had at least 15 empty tables with one occupied table. What the heck?
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great for the airport
Atmosphere: 5
Food: 5
Service: 5
I ate at the bar and had excellent service and a delicious fresh roll which i thought came at an excellent price especially for an airport!
Being near the piano player was a plus!
Atmosphere: 5
Food: 5
Service: 5
Gas station sushi at airport prices served with a side of rude
Atmosphere: 1
Food: 2
Service: 1
Just ok sushi and then you can't leave until the host or hostess that took your initial order is available to provide your check literally trapping you at the restaurant even if you have a flight to get to
Just ok sushi and then you can't leave until the host or hostess that took your initial order is available to provide your check literally trapping you at the restaurant even if you have a flight to get to
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