I want to share my experience here in case it can help others from getting sick.
BEWARE: THE MONGOLIAN BEEF HAS PEANUTS, AND THE ALLERGY IS NOT LISTED IN THE FOOD DESCRIPTION
I have a peanut allergy. Please be aware that the Mongolian Beef dish at Ho Ho Cherry contains peanuts. I unfortunately learned this the hard way.
I’ve been to this restaurant before and really enjoyed their sesame chicken, so I decided to come back and ordered through Uber Eats. When browsing the menu, I thought Ho Ho Cherry was great for listing which dishes contained peanuts. For example, several items like lo mein clearly mention peanut ingredients. Naturally, I assumed that dishes without this note were safe. The Mongolian Beef description did not mention peanuts anywhere...and in my experience, Mongolian Beef typically doesn’t include them.
After my order arrived, I started eating and immediately noticed something was off. I soon realized I was having an allergic reaction. I checked the menu again...still no mention of peanuts. I went into anaphylactic shock, had to use my EpiPen, and ended up in the hospital.
I called Ho Ho Cherry the next day to inform them about what happened. The woman I spoke with, Tonya, confirmed that their Mongolian Beef does contain peanuts, but said it was such a small amount that they didn’t think to include it in the ingredient description. Instead of expressing concern or taking responsibility, she blamed me for not listing my peanut allergy on my Uber Eats order. I got all sorts of excuses why they don't need to include it, how every Chinese restaurant does their Chinese food differently, how its my responsibility While it’s true that I may have mistakenly assumed my allergy was noted, the fact remains the same: the dish contained peanuts and the menu gave no indication of that, even though other peanut-containing dishes are clearly labeled.
It’s extremely disappointing and frustrating that the restaurant took zero responsibility for failing to disclose a major food allergen. Like, its peanuts for heavens sake. They have it listed everywhere else on menu except for the Mongolian beef. I was basically blamed for trusting their menu and ended up in the hospital because of it.
Atmosphere: 1
Food: 1
Service: 1
Mary Connally
The waiter was super friendly, food came out in less than two minutes. We ordered three different dishes, the sesame chicken, cashew chicken, and vegetable mei fun, both of the chicken dishes came with rice and either an egg roll or a spring roll. The food was absolutely DELICIOUS! It was full of flavor and great textures. Each item came with more than enough food in each dish, just the three dishes could feed about 5 people depending on their appetite. I would recommend eating here to friends and family.
Atmosphere: 5
Food: 5
Service: 5
Allison Khambay
Placed my order when I got to the parking lot at work, drove five minutes to pick it up and it was ready.
Orders egg drop soup, sweet and sour chicken dinner combo and both were delicious! The egg drop soup was still piping hot when I got home 15 minutes later.
Atmosphere: 5
Food: 5
Service: 5
Donna C
This used to be my favorite place to go. The last order we placed, the chicken fried rice was greasy and the lo mein noodles we gummy. I thought it was a one off so ordered again. Same thing. My last order from them. Plus, for 2 egg drop soups, chicken wings and rice and chicken wings with lo mein it was over $39. This was before delivery fees. Sorry folks but I just can't recommend them to anyone anymore.
Atmosphere: 1
Food: 1
Service: 1
Shawn
The food is always delicious and they give great portions. Tastes like the chinese food from NYC. I recommend any lo mein with hot sauce.
Colton Owen
Great sesame chicken, egg roll and fried rice. Food came out quickly, and tasted great. This is what you want from an actual Chinese place.
David French
best cheapest chines food in charlotte!!!!!!!
Atmosphere: 4
Food: 5
Service: 5
Mother Innovator
The lady was very rude to my family . One of my family members asked to go to the restroom over four times. She treated them like dirt. She finally let them go after hassling them. It wasn’t fair or professional
J L
Food and service is amazing with the best lunch combinations in town.
Food was flavorless ! Ordered the chicken and garlic sauce, lunch special. Horrendous, way too watery ! Nice atmosphere but the was deplorable. Can we get some authentic food please? The fried rice wasn’t not fried! It was rushed and it tasted like it. Focus on quality instead of money!💵 T
Channing Holmes
They give you great portions but there's absolutely no seasoning. After doctoring it up with my own seasonings and then part cooking the rice again it was fine
Food: 3
Service: 5
Tom Ford
Came here with Family, we all thoroughly enjoyed the food, excellent service and very timely! Good Vegetarian options too.
Atmosphere: 4
Food: 5
Service: 5
Kathryn Fox
Ordered the food off of Doordash, it was bland. The crab Rangoons were probably the best thing about the meal. Everything else could have used more seasoning and sauce.
Vegetarian options: Clearly labeled vegetarian section on the menu.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Crab Rangoon
Brian Bourgeois
This is my go to takeout spot! Fast, tasty, and reliable every time. Tangerine chicken is my favorite dish here.
Lady up front is super rude
Atmosphere: 3
Food: 5
Service: 1
I want to share my experience here in case it can help others from getting sick.
BEWARE: THE MONGOLIAN BEEF HAS PEANUTS, AND THE ALLERGY IS NOT LISTED IN THE FOOD DESCRIPTION
I have a peanut allergy. Please be aware that the Mongolian Beef dish at Ho Ho Cherry contains peanuts. I unfortunately learned this the hard way.
I’ve been to this restaurant before and really enjoyed their sesame chicken, so I decided to come back and ordered through Uber Eats. When browsing the menu, I thought Ho Ho Cherry was great for listing which dishes contained peanuts. For example, several items like lo mein clearly mention peanut ingredients. Naturally, I assumed that dishes without this note were safe. The Mongolian Beef description did not mention peanuts anywhere...and in my experience, Mongolian Beef typically doesn’t include them.
After my order arrived, I started eating and immediately noticed something was off. I soon realized I was having an allergic reaction. I checked the menu again...still no mention of peanuts. I went into anaphylactic shock, had to use my EpiPen, and ended up in the hospital.
I called Ho Ho Cherry the next day to inform them about what happened. The woman I spoke with, Tonya, confirmed that their Mongolian Beef does contain peanuts, but said it was such a small amount that they didn’t think to include it in the ingredient description. Instead of expressing concern or taking responsibility, she blamed me for not listing my peanut allergy on my Uber Eats order. I got all sorts of excuses why they don't need to include it, how every Chinese restaurant does their Chinese food differently, how its my responsibility While it’s true that I may have mistakenly assumed my allergy was noted, the fact remains the same: the dish contained peanuts and the menu gave no indication of that, even though other peanut-containing dishes are clearly labeled.
It’s extremely disappointing and frustrating that the restaurant took zero responsibility for failing to disclose a major food allergen. Like, its peanuts for heavens sake. They have it listed everywhere else on menu except for the Mongolian beef. I was basically blamed for trusting their menu and ended up in the hospital because of it.
Atmosphere: 1
Food: 1
Service: 1
The waiter was super friendly, food came out in less than two minutes. We ordered three different dishes, the sesame chicken, cashew chicken, and vegetable mei fun, both of the chicken dishes came with rice and either an egg roll or a spring roll. The food was absolutely DELICIOUS! It was full of flavor and great textures. Each item came with more than enough food in each dish, just the three dishes could feed about 5 people depending on their appetite. I would recommend eating here to friends and family.
Atmosphere: 5
Food: 5
Service: 5
Placed my order when I got to the parking lot at work, drove five minutes to pick it up and it was ready.
Orders egg drop soup, sweet and sour chicken dinner combo and both were delicious! The egg drop soup was still piping hot when I got home 15 minutes later.
Atmosphere: 5
Food: 5
Service: 5
This used to be my favorite place to go. The last order we placed, the chicken fried rice was greasy and the lo mein noodles we gummy. I thought it was a one off so ordered again. Same thing. My last order from them. Plus, for 2 egg drop soups, chicken wings and rice and chicken wings with lo mein it was over $39. This was before delivery fees. Sorry folks but I just can't recommend them to anyone anymore.
Atmosphere: 1
Food: 1
Service: 1
The food is always delicious and they give great portions. Tastes like the chinese food from NYC. I recommend any lo mein with hot sauce.
Great sesame chicken, egg roll and fried rice. Food came out quickly, and tasted great. This is what you want from an actual Chinese place.
best cheapest chines food in charlotte!!!!!!!
Atmosphere: 4
Food: 5
Service: 5
The lady was very rude to my family . One of my family members asked to go to the restroom over four times. She treated them like dirt. She finally let them go after hassling them. It wasn’t fair or professional
Food and service is amazing with the best lunch combinations in town.
Restaurantji Recommends
Food was flavorless ! Ordered the chicken and garlic sauce, lunch special. Horrendous, way too watery ! Nice atmosphere but the was deplorable. Can we get some authentic food please? The fried rice wasn’t not fried! It was rushed and it tasted like it. Focus on quality instead of money!💵 T
They give you great portions but there's absolutely no seasoning. After doctoring it up with my own seasonings and then part cooking the rice again it was fine
Food: 3
Service: 5
Came here with Family, we all thoroughly enjoyed the food, excellent service and very timely! Good Vegetarian options too.
Atmosphere: 4
Food: 5
Service: 5
Ordered the food off of Doordash, it was bland. The crab Rangoons were probably the best thing about the meal. Everything else could have used more seasoning and sauce.
Vegetarian options: Clearly labeled vegetarian section on the menu.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Crab Rangoon
This is my go to takeout spot! Fast, tasty, and reliable every time. Tangerine chicken is my favorite dish here.
Atmosphere: 5
Food: 5
Service: 5
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