Insomnia Cookies

Hot, fresh cookies

This store was very rude on the phone. Our intital driver didn’t not want to wait for our order and was going to cancel it. We called the store just to make sure someone else would pick it up and the lady on the phone was very rude and did not care to help us find another driver. She said the only
Option was to cancel our order completely because she didn’t have time to call or get another driver right now. Terrible customer service. And we will be eating crumbl cookies from now on.

I placed an order from the E. trade shop (open until 3am says their website) at 12:30am. They sent my order to the wrong address.

I tried calling them - no answer.

I then place a new order at 1am (open til 3am per their website), and it doesn’t show up. I call “we are closed” I’m calling at 1:05am, they show they are open til 3am, and that’s the service I get. Do better.

Always open when you need it

These cookies were awesome. My favorite were the caramel cookies!

The food was great, but the service was awful.

Great cookies! Don’t sleep on the ice cream. Tisha was so nice and let us taste a couple of the ice cream flavors. The caramellion ice cream is SO good. Cookies and huge and staff is nice. Great place for a late night snack (or order on Uber eats).

The service was horrible. The young lady
working there did not communicate verbally at all. When my daughter asked if they had red velvet cookies available, she just shook her head. I will not be returning to this location.

Wonderful Experience. Kalea was so kind, I needed help finding the store and she stayed on the phone and greeted me with a smile when I came in. She helped me pick out the best cookies and let me know they were all baked fresh. She is a excellent employee and amazing representation of Insomnia. I wish it was a way I could have tipped her on the card, I didn’t have any cash. Thanks for the remarkable experience!!! Highly Recommend!

Great place very good cookies 🍪

The woman who will serve you with ice cream can't be any more dismissing.

Came in with my wife just before midnight and asked which cookies they had. We ordered a few and when the counter gal noticed I was disappointed they were out of the salted caramel cookies, she offered to bake them fresh for us. Just ate one fresh baked and damn was it good. Great cookies and great service👍🏻

My kids enjoyed the cookies they ordered.

Food: 5

Service: 4

make sure you keep an eye out for deals and ask for them before you pay! my family cashed out then saw a quick advertisement about a BOGO. they asked the cashier about it and she told them it’s only available when asked for before cashing out and wouldn’t give them the deal after the fact. her response to their incredulity was “yeah, people argue”. never heard of a business playing games with their deals like this one does.

Food: 4

Service: 1

Got there about 30 minutes after opening and the cookies we wanted were still in the oven, so we went next door to Krispy Kreme to wait. Ordered half as many cookies as originally intended because we were now in a sugar coma from the donuts.
I did order one new cookie that was so much smaller than the other cookies at a higher price. While it tasted wonderful, it was not worth the extra cost.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chocolate Chunk