Amazing service at the restaurant staff was very nice!
Atmosphere: 5
Food: 5
Service: 5
Dina Giryes
We tried the breakfast.. It was very good specially the avocado toast .. the coffee is great and delicious .
Atmosphere: 4
Food: 4
Service: 4
Emma E.
Yeah not my favorite place to get breakfast.The service was slow and very rude, they are clearly understaffed and although we didn't really ask for much the server who was there was very short with us and completely unengaging. She seemed miserable.We ordered two coffees and two breakfast entrees. I am lactose intolerant and made sure to ask for oat milk - when mine came, there was lipstick on the ring of the mug. My boyfriend notified the server and then asked again if it was made with oat milk jus to make sure and she said she had forgotten the first time... the second mug of it came and it was correctly made but tasted horrible. We compared the two drinks since we ordered the same thing save the type of milk and they didn't taste remotely alike. I opted not to drink mine at this point :/The food on the other hand was decent. The grits are good. We had a chicken caprese with fries and chicken and waffles. Both dishes were really solid the caprese bread was a bit too soggy to hold up the sandwich so if they swapped the bread this would be solid. Fries were good and the chicken and waffles were well made. Very straightforward no frills.We expected more and the service definitely knocked them back a star. MUCH better options nearby. Please do yourself a favor and check out Snooze Eatery (made a reservation 2 hours in advance trust me) bc their brunch was amazing.
Devin Williams
Exceptional cuisine and service.
Atmosphere: 5
Food: 4
Service: 5
Melody McCord S.
Don't let the tiny size end fool you! Talk about fall off the bone good. IRO has some of the BEST fall off the bone chicken wings EVER, so juicy, so tender, extremely flavorful. Everything I've eaten here has been delicious. The service and the ambiance are top tier!
A J.
While staying at the Hyatt I ordered room service from Iro. I ordered avocado toast that was inedible. It had arugula on top that was wet, soggy, and starting to decompose. It looked like it had been made three days earlier. I called and told them and they offered to bring another but I had to leave for a conference and asked for a refund. They were courteous and said that was no problem.
356mickeyb
The most important thing I can say is that the greeting and service from Josh the Valet/Steward was 5 star His warmth and welcoming attitude got us off to a perfect start. Thank you Hyatt for employing such a great hospitality pro [email protected]
ericfB3933QA
First time at a Hyatt Centric, Beautiful property, with perfectly designed rooms. So quiet! It's very centrally located. The rooftop restaurant/bar is a perfect place to end the day, and Lauren is a phenomenal mixologist! We'll certainly be back!
Michael A.
The venue is relaxing, upscale but not pretentious. The staff is amazing! I am sad I can't recall the bar hostess's name, she was great! Crystal, the manager I met, so kind, warm and welcoming! Both ladies had amazing genuine smiles, welcoming, and engaged. They have live music every Wednesday night from 5:30-7:30.
S4044LBmarcusa
The hotel is beautiful and the staff was very friendly and helpful. The valet staff went above and beyond. They handled our bags and recovered an item from our vehicle we neglected to grab. They were very impressive. Chris, Michael, Thaddeus, Josh, and Nick, my wife and I were very impressed by your care and courtesy. Not just towards us but how you handled the others guests in our presence as well. Thanks gents! Hyatt Centric Charlotte SouthPark was a First Class experience. My only regret was not staying longer to take advantage of the shops and restaurants surrounding Hyatt. We will be back!
I would like to start off by stating that im an Explorist member and not a Discoverist even before i booked this stay! I only booked this hotel with the hopes that i would get a suit upgrade. However, i only find out a couple of days ago that i dont qualify for that as a complimentary upgrade. Had i know this i would have booked the renaissance hotel across the way. At least there i would have been able to get a complimentary breakfast and snacks for the same price of this stay since im a Titanium Elite member. And an attached parking deck. This stay was a complete 180 from my 1st stay at this hotel and that was on points. I got yelled at by valet upon unloading my luggage. Apparently i entered the "wrong" way. And i think it was by the same valet attendant that wouldnt even assist me when it was raining upon check out my 1st stay here. Irony is that once i came back down to park my car there was another guest that was in the same spot that i had originally entered in at, parked the same way ("wrong way"), and they allowed them to unload. If this was some fancy car or a "VIP" guest then i could understand. The only difference between us was that the other person was a bit older than I. I cant even say it was a race situation. And they didnt appeared to have been disabled, if that was the case again understandable. Housekeeping was lazy. 9 nights stay and only received a linen changed once when i had requested it 3 times and received daily housekeeping. Didnt get my daily water replenished or some of the toiletries. I had to request an upgrade for my last night in order to get clean linen. Now that i understand what upgrades that im eligible for im going to refrain from commenting on not getting one i wanted upon check in. I was told that if i came back that they would look out for me next time but we all know how that goes... Hearsay... My expectation was high especially how i was more valued my 1st stay here and that was only for 1 night. There were some staff members that did provide excellent guest services. And sorry im unable to give you proper credit in this review since i dont remember you'll names. Despite all this i would return again but for a much shorter stay. Maybe for a couple nights not an extended stay again as this was.
kimlindsey1854
Exceptional Service! Thanks for a wonderful stay. I'll be sure to use you when next I am in town for business. The team was extremely helpful and kind. The rooms were neat and tidy. I've eaten at the restaurant in the past and it was also lovely.
Renee H
the hotel is very nice especially for the money. My only complaint if I had to give one would be the pillows in the room and small ice buckets. Other than that great hotel and would definitely recommend and also will still here again.
K2997LSashleyc
Josh at Hyatt Centric Southpark Charlotte was very helpful and accommodating throughout my stay. He helped load and unpack my car from my arrival until my departure. He was also very courtesy and friendly as I had a lot of questions since this was my first time using valet service. I will definitely be returning again soon and the hotel is amazing!
soleightafortune
This location definitely did not disappoint! The place is centrally located to lots of food choices and shopping. The staff was very friendly and helpful and made my stay one for the books. This is definitely one of my favorite places!!
Amazing service at the restaurant staff was very nice!
Atmosphere: 5
Food: 5
Service: 5
We tried the breakfast.. It was very good specially the avocado toast .. the coffee is great and delicious .
Atmosphere: 4
Food: 4
Service: 4
Yeah not my favorite place to get breakfast.The service was slow and very rude, they are clearly understaffed and although we didn't really ask for much the server who was there was very short with us and completely unengaging. She seemed miserable.We ordered two coffees and two breakfast entrees. I am lactose intolerant and made sure to ask for oat milk - when mine came, there was lipstick on the ring of the mug. My boyfriend notified the server and then asked again if it was made with oat milk jus to make sure and she said she had forgotten the first time... the second mug of it came and it was correctly made but tasted horrible. We compared the two drinks since we ordered the same thing save the type of milk and they didn't taste remotely alike. I opted not to drink mine at this point :/The food on the other hand was decent. The grits are good. We had a chicken caprese with fries and chicken and waffles. Both dishes were really solid the caprese bread was a bit too soggy to hold up the sandwich so if they swapped the bread this would be solid. Fries were good and the chicken and waffles were well made. Very straightforward no frills.We expected more and the service definitely knocked them back a star. MUCH better options nearby. Please do yourself a favor and check out Snooze Eatery (made a reservation 2 hours in advance trust me) bc their brunch was amazing.
Exceptional cuisine and service.
Atmosphere: 5
Food: 4
Service: 5
Don't let the tiny size end fool you! Talk about fall off the bone good. IRO has some of the BEST fall off the bone chicken wings EVER, so juicy, so tender, extremely flavorful. Everything I've eaten here has been delicious. The service and the ambiance are top tier!
While staying at the Hyatt I ordered room service from Iro. I ordered avocado toast that was inedible. It had arugula on top that was wet, soggy, and starting to decompose. It looked like it had been made three days earlier. I called and told them and they offered to bring another but I had to leave for a conference and asked for a refund. They were courteous and said that was no problem.
The most important thing I can say is that the greeting and service from Josh the Valet/Steward was 5 star His warmth and welcoming attitude got us off to a perfect start. Thank you Hyatt for employing such a great hospitality pro [email protected]
First time at a Hyatt Centric, Beautiful property, with perfectly designed rooms. So quiet! It's very centrally located. The rooftop restaurant/bar is a perfect place to end the day, and Lauren is a phenomenal mixologist! We'll certainly be back!
The venue is relaxing, upscale but not pretentious. The staff is amazing! I am sad I can't recall the bar hostess's name, she was great! Crystal, the manager I met, so kind, warm and welcoming! Both ladies had amazing genuine smiles, welcoming, and engaged. They have live music every Wednesday night from 5:30-7:30.
The hotel is beautiful and the staff was very friendly and helpful. The valet staff went above and beyond. They handled our bags and recovered an item from our vehicle we neglected to grab. They were very impressive. Chris, Michael, Thaddeus, Josh, and Nick, my wife and I were very impressed by your care and courtesy. Not just towards us but how you handled the others guests in our presence as well. Thanks gents! Hyatt Centric Charlotte SouthPark was a First Class experience. My only regret was not staying longer to take advantage of the shops and restaurants surrounding Hyatt. We will be back!
Restaurantji Recommends
I would like to start off by stating that im an Explorist member and not a Discoverist even before i booked this stay! I only booked this hotel with the hopes that i would get a suit upgrade. However, i only find out a couple of days ago that i dont qualify for that as a complimentary upgrade. Had i know this i would have booked the renaissance hotel across the way. At least there i would have been able to get a complimentary breakfast and snacks for the same price of this stay since im a Titanium Elite member. And an attached parking deck. This stay was a complete 180 from my 1st stay at this hotel and that was on points. I got yelled at by valet upon unloading my luggage. Apparently i entered the "wrong" way. And i think it was by the same valet attendant that wouldnt even assist me when it was raining upon check out my 1st stay here. Irony is that once i came back down to park my car there was another guest that was in the same spot that i had originally entered in at, parked the same way ("wrong way"), and they allowed them to unload. If this was some fancy car or a "VIP" guest then i could understand. The only difference between us was that the other person was a bit older than I. I cant even say it was a race situation. And they didnt appeared to have been disabled, if that was the case again understandable. Housekeeping was lazy. 9 nights stay and only received a linen changed once when i had requested it 3 times and received daily housekeeping. Didnt get my daily water replenished or some of the toiletries. I had to request an upgrade for my last night in order to get clean linen. Now that i understand what upgrades that im eligible for im going to refrain from commenting on not getting one i wanted upon check in. I was told that if i came back that they would look out for me next time but we all know how that goes... Hearsay... My expectation was high especially how i was more valued my 1st stay here and that was only for 1 night. There were some staff members that did provide excellent guest services. And sorry im unable to give you proper credit in this review since i dont remember you'll names. Despite all this i would return again but for a much shorter stay. Maybe for a couple nights not an extended stay again as this was.
Exceptional Service! Thanks for a wonderful stay. I'll be sure to use you when next I am in town for business. The team was extremely helpful and kind. The rooms were neat and tidy. I've eaten at the restaurant in the past and it was also lovely.
the hotel is very nice especially for the money. My only complaint if I had to give one would be the pillows in the room and small ice buckets. Other than that great hotel and would definitely recommend and also will still here again.
Josh at Hyatt Centric Southpark Charlotte was very helpful and accommodating throughout my stay. He helped load and unpack my car from my arrival until my departure. He was also very courtesy and friendly as I had a lot of questions since this was my first time using valet service. I will definitely be returning again soon and the hotel is amazing!
This location definitely did not disappoint! The place is centrally located to lots of food choices and shopping. The staff was very friendly and helpful and made my stay one for the books. This is definitely one of my favorite places!!