I've never had anyone be so rude. Was so hateful. I have never been there and will never go back. I wouldn't feed a homeless person this Garbage. The fries were col d and hard, and the burger had no taste. This is the worst place. They need new workers. The health department needs to go... And shut them down.
Atmosphere: 1
Nathaniel Seawood
Cant rate the food because I'm never able to order from here. Service is nonexistant . Store doesn't answer calls.store is always closed after 5pm . I never have such negative experiences at other locations it's been 2 weeks and still no refund. Also to whoever owns the place answer the phone you're getting taken off doordash because y'all don't answer the phone
Atmosphere: 1
Food: 5
Service: 1
Emanuel Phillips
Update: the ladies here during the night shift is doing a good job. The only downside is they aren't open every time they're supposed to be late at night.
Karina Lopez
They didn't want to help me, they said it was already closed in the middle of the day and they did help others.
Baby GnashSC
So… apparently the fryer is broken and I figured that means they aren’t really busy because of that so I called and there was no answer ? My wife wanted this place as a pregnancy craving but I read some of the reviews it seems like these people are lazy
Blake B
Terrible all around.
Atmosphere: 1
Food: 1
Service: 1
Tonya Rascoe
The inside of the building is never open. I live right across the street so I end up walking but I have to wait outside after ordering at the window, even if my children are with me. Right now it's way too cold to lock the inside
So I don't know who was at fault Uber eats in the app or the Restuarant itself but they had a deal buy one get one free now the burger advertised for that deal was the Sourdough Jack burger with bacon first picture shown, but what we got instead was 2 small burgers the ones with the pretzel looking bun picture on second picture shown but without the lettuce, I didn't realized until it was to late. After I took a good look at the burgers on the uber eats I saw that what we got was not what we order. I was very disappointed.
Atmosphere: 2
Food: 2
Service: 2
Really Now
Waited at the drive thru to order, nothing but silence for minutes. Drove around to see whats up and a guy is just standing there. He says hold on, goes n grabs a cup and leaves for a few min, I left.
Service: 1
Daniel Goff
The food was good but the service needed some work
Atmosphere: 2
Food: 4
Service: 2
FinzA1A
Our family was travelling through Charlotte and did a pickup order on the Jack in the Box app. We arrived a few minutes before 1 pm. We saw multiple cars in the drive thru. As I stepped through the door, a young woman behind the counter was walking towards the drive thru window. She looked at me and yelled "We're not open yet!" I'm confused as it is 1 pm on a weekday. I looked at the sign on the door and it says 6 am to 10 pm. I continued towards the counter where there was a sign for pick up orders. I noticed the floor was extremely greasy and was sliding as I walked. I said I had a pickup order. She ignored me. I waited at the counter and again said I had a pickup order. She asked for my name. I game my name and she looked up at the monitor hanging from the ceiling. She said "We're out of tacos!" and walked away. I saw a young man working next to the fryer with a tray of tacos that had just come out. I said I just want to cancel my order as she walked back to the drive thru window with another order and was ignored again. I stepped outside to look at the email confirmation and the app. The email said if there was an issue with the order, I had to deal with the store. I walked back in and a man came out from the back and asked what the problem was. I told him I placed a pickup order but the young lady had said they were out of tacos. He stammered for a few seconds and then said they just ran out. I told him I just wanted to cancel the order. He said I would have to deal with the people I made the order with. I said it was on the Jack in the Box app. He said I would have to deal with the "app people." I said the confirmation email said I had to deal with the store if there was an issue. He said "It does?" and I showed him the email. He said he couldn't give me a cash refund. I said I wasn't wanting a cash refund, just cancel the order. He said he couldn't and that I would have to deal with the "app people" again. I filled out a refund request on the app and received an automated email that it would be referred to the "appropriate district manager or owner/operator." It's been six days and nothing. I thought perhaps the charge would remain pending and drop off, but no, it processed through. My only recourse is to dispute the charge with VISA.
Rod Mayberry
Couldn't order from here because my work car doesn't fit through drive thru, and there too lazy to open the dining room... Shameful.
I've never had anyone be so rude. Was so hateful. I have never been there and will never go back. I wouldn't feed a homeless person this Garbage. The fries were col
d and hard, and the burger had no taste. This is the worst place. They need new workers. The health department needs to go... And shut them down.
Atmosphere: 1
Cant rate the food because I'm never able to order from here. Service is nonexistant . Store doesn't answer calls.store is always closed after 5pm . I never have such negative experiences at other locations it's been 2 weeks and still no refund. Also to whoever owns the place answer the phone you're getting taken off doordash because y'all don't answer the phone
Atmosphere: 1
Food: 5
Service: 1
Update: the ladies here during the night shift is doing a good job. The only downside is they aren't open every time they're supposed to be late at night.
They didn't want to help me, they said it was already closed in the middle of the day and they did help others.
So… apparently the fryer is broken and I figured that means they aren’t really busy because of that so I called and there was no answer ? My wife wanted this place as a pregnancy craving but I read some of the reviews it seems like these people are lazy
Terrible all around.
Atmosphere: 1
Food: 1
Service: 1
The inside of the building is never open. I live right across the street so I end up walking but I have to wait outside after ordering at the window, even if my children are with me. Right now it's way too cold to lock the inside
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Chicken Sandwich, Curly Fries, Taco
Store is too slow waited for one hour
Food: 4
Service: 1
Good if you're jonesing for a late night bite but if you are opposed to grease, be wary.
Atmosphere: 3
Food: 4
Service: 4
Not good and not recommended..
Fries are super dry
Customer service so rude
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Onion Rings, Curly Fries
Restaurantji Recommends
So I don't know who was at fault Uber eats in the app or the Restuarant itself but they had a deal buy one get one free now the burger advertised for that deal was the Sourdough Jack burger with bacon first picture shown, but what we got instead was 2 small burgers the ones with the pretzel looking bun picture on second picture shown but without the lettuce, I didn't realized until it was to late. After I took a good look at the burgers on the uber eats I saw that what we got was not what we order. I was very disappointed.
Atmosphere: 2
Food: 2
Service: 2
Waited at the drive thru to order, nothing but silence for minutes. Drove around to see whats up and a guy is just standing there. He says hold on, goes n grabs a cup and leaves for a few min, I left.
Service: 1
The food was good but the service needed some work
Atmosphere: 2
Food: 4
Service: 2
Our family was travelling through Charlotte and did a pickup order on the Jack in the Box app. We arrived a few minutes before 1 pm. We saw multiple cars in the drive thru. As I stepped through the door, a young woman behind the counter was walking towards the drive thru window. She looked at me and yelled "We're not open yet!" I'm confused as it is 1 pm on a weekday. I looked at the sign on the door and it says 6 am to 10 pm. I continued towards the counter where there was a sign for pick up orders. I noticed the floor was extremely greasy and was sliding as I walked. I said I had a pickup order. She ignored me. I waited at the counter and again said I had a pickup order. She asked for my name. I game my name and she looked up at the monitor hanging from the ceiling. She said "We're out of tacos!" and walked away. I saw a young man working next to the fryer with a tray of tacos that had just come out. I said I just want to cancel my order as she walked back to the drive thru window with another order and was ignored again. I stepped outside to look at the email confirmation and the app. The email said if there was an issue with the order, I had to deal with the store. I walked back in and a man came out from the back and asked what the problem was. I told him I placed a pickup order but the young lady had said they were out of tacos. He stammered for a few seconds and then said they just ran out. I told him I just wanted to cancel the order. He said I would have to deal with the people I made the order with. I said it was on the Jack in the Box app. He said I would have to deal with the "app people." I said the confirmation email said I had to deal with the store if there was an issue. He said "It does?" and I showed him the email. He said he couldn't give me a cash refund. I said I wasn't wanting a cash refund, just cancel the order. He said he couldn't and that I would have to deal with the "app people" again. I filled out a refund request on the app and received an automated email that it would be referred to the "appropriate district manager or owner/operator." It's been six days and nothing. I thought perhaps the charge would remain pending and drop off, but no, it processed through. My only recourse is to dispute the charge with VISA.
Couldn't order from here because my work car doesn't fit through drive thru, and there too lazy to open the dining room... Shameful.
Service: 1
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