This is a 3.5 star review. I rounded up. A few girlfriends and I met for dinner at Jade. It is on the second floor of a building so when you put it in your gps it feels hidden. We were seated quickly and Thursday is half off bottles of wine. We ordered drinks and our food. They were out of the wine I ordered so I got Prosecco instead. It apparently only comes in small bottles, and it wasn't communicated that it wasn't part of the half off wine special. Which is why we went to Jade. Everything came out quickly which was great. There were only two plates brought out instead of three so I had to find the waiter and ask for another plate. My favorite rolls were the Ballantyne and cherry blossom. The edamame was good and so was the honey glazed shrimp. We had a great time at dinner but our service was not good. I asked for a glass water at the beginning of the meal, middle of the meal and again at the end. I finally got some. I wanted to order another drink (I thought I was getting a big bottle to begin with) but couldn't because our waiter was no where to be found. Once our check was dropped off we were ready to pay and no one came to the table for 20 minutes. I ended up waving down someone to come and take our payments. Although the food was pretty good, I probably won't go back to Jade.
Andreea Maleady
Ordered sashimi and 4 rolls to go. Order was ready on time.The food was mediocre. The cherry blossom roll had old stale fried shrimp inside. The signature salmon, salmon dream roll and rainbow roll were below average, fish was not fresh and the taste was blah for lack of a better word.
Food: 1
Service: 4
Claire Raeburn Doster
We were there on Saturday night, we go there every year for my mom‘s birthday. It seemed like you guys are very short staffed. The lady that took care of us was running all over the place and was not able to really focus on our table. we first got there. We had to wait about five minutes to get our drinks, then when she came over, we ordered appetizers when she came back. She asked if we needed a minute we said yes she didn’t come back for 16 minutes. We had to wave her down in order for us to order our food. Then the meals came out one at a time And we were all just eating a different times of the evening. They were only six of us and a little one in our party and she did add gratuity and I thought you guys only did gratuity for seven or more so we were a little confused about that. my sister had asked for a couple of different drinks and she said that you guys were out of both of them and then she came back and said oh no we have them and then she came back and said oh no we don’t have them. And then she brought out a drink that no one even ordered. And then she forgot to even bring out one of my mothers sushi rolls. She didn’t get it. And she still tried to charge us for it and we asked her to take it off which she did. We were there for over two hours, and it just seemed like it was very disorganized. She was literally running in the restaurant, and she just could not focus on us because she was all over the place. I don’t know if it was just a bad night or low staff or whatever it is but it definitely was very disappointing And then just asking her for things throughout our dinner. It just took so much longer than it should’ve and it was just disappointing because we go there every year and it was just a night that will probably change your mind from coming back. Just wanted to share our experience..Hope you guys have a wonderful week. Thanks.
Atmosphere: 3
Food: 4
Service: 2
alissa mannarino
Leaving this review so I remember not to order from here again. Not good. Sushi was poor and pad tai and rice dishes were bland
Alan Talbert
I visited Jade on 2/7/24. The restaurant was not very busy. The one server working, however, was quite busy. The atmosphere was nice except for his constant refrain of, “I’m the only one here, you’re gonna have to wait until I get this for them and take their drink order.” I don’t want to hear that from the staff. We felt rushed to have our order ready when he came with the waters because we knew it would take forever to have him come back. We had to wait at every turn. When my entree came it was cold and bland. He finally brought additional water about the time we were ready for our check. Not a good experience.
Atmosphere: 3
Food: 3
Service: 1
Abby L.
This place has some delicious options for food and sushi! The menu is huge. It is very quiet at lunchtime and you can get in & out pretty quickly. The server was very nice and attentive. One thing I wish they would change is they do not offer iced tea of any kind and the soda tastes weird. I love getting the sushi rolls. There are so many good ones it's difficult to pick. They do charge extra for any little mention of extra sauce or anything extra to go. Just FYI.
Robert C
Drove 30 min to eat here, arrived at 8:44 on the dot. No big deal, online it says they’re open til 10. Wrong. We walked in and the hostess said they stopped seating at 8:45. I asked why since they close at 10 and she said they close at 9 but it’s wrong online and other people have said it too and she’s told management to change it but they don’t. Can’t take the time to update your hours and instead would rather inconvenience people into driving there expecting it to be open? Yeah, I’ll definitely take my business elsewhere. We will not be back.
Atmosphere: 1
Food: 1
Service: 1
Irene S
My party and I had a horrible experience at this establishment. We called ahead to confirm their closing time at 9:30 pm on a Tuesday, with the kitchen closing at 8:40 pm. Despite having reservations for 8:10 pm, we arrived early and encountered a less-than-friendly staff member named MATT at the front desk.As we perused the menu, we found that several items, such as hot tea, water with lemon, and hot sake, were unavailable. When we asked about alternatives, the response was sarcastic and unhelpful.Although the food arrived promptly and looked appealing, the service took a turn for the worse when I told the waiter that the Tum Yum soup wasn't great. MATT disputed my opinion, even going so far as to inspect the soup for the few shrimp I had already consumed. Despite my assurance that I didn't want the item removed from the bill, the unpleasant encounter continued.As we settled the check with four credit cards, I observed MATT printing and discarding receipts multiple times. When discrepancies arose while my mother examined her bill, MATT yelled at her saying that there was no tip included. In response, I requested him to stop, only to be met with completely inappropriate language and behavior.The situation left all four of us in shock, and it became evident that we were dealing with a rude and unprofessional individual. He claimed to be the manager, a statement I find questionable. I sincerely hope the management reviews the front door camera footage and takes appropriate action.My overall experience was disappointing, and it has come to my attention that unauthorized charges were made on my credit card. I would advise caution and reconsideration before choosing this establishment. If possible, I would rate this experience with a negative score.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sushi, Pad Thai
Grace
STAY AWAY. Horrible service. The waiter who claimed to be the manager cursed at my party. He also charged a tip when we left him no tip.
Always got sushi delivered by Grubhub and never had any issues. They don’t have an option to add sauces so I usually call to have them added in there and have never gotten charged. I spend about $200 every time I order from there and the least they could do is throw in the sauces. Worst experience with the so called “manager” who was demanding $10 for 4 sauces when I just spent $200 on sushi. Never going back here again!
Service: 1
Linh Nguyen-Truong
This place is just .. mediocre. There’s nothing that really stands out about this place that I would rave about. The decor was simple, food was ok, drinks were meh, and the service was alright. Our waiter was doing the best he could and it appeared he was the only one working that night. It wasn’t too busy crazy and I think it was either the manager or owner that approached our table a couple of times to ask if we needed anything. While checking out, the waiter did inform us that there was a 20% service fee included on the bill which was divided amongst everyone and made sure to tell us it wasn’t all of his “gratuity”.
Atmosphere: 3
Food: 3
Service: 3
Brett M.
Used to be a decent place, however service and food quality have gone way down over past two years. However, my wife still loves one of the rolls they have so I went today to get a few to go. There website says they close at 2:30 on Fridays, so I got there at 1:50 and asked to place a to go order and was told "the kitchen is already closed". What??
Linh T.
This place is just .. mediocre. There's nothing that really stands out about this place that I would rave about. The decor was simple, food was ok, drinks were meh, and the service was alright. Our waiter was doing the best he could and it appeared he was the only one working that night. It wasn't too busy crazy and I think it was either the manager or owner that approached our table a couple of times to ask if we needed anything. While checking out, the waiter did inform us that there was a 20% service fee included on the bill which was divided amongst everyone and made sure to tell us it wasn't all of his "gratuity".
Jose Enrrique Beltran
Great quality food. Outdoor sitting during the summer is nice.
This is a 3.5 star review. I rounded up. A few girlfriends and I met for dinner at Jade. It is on the second floor of a building so when you put it in your gps it feels hidden. We were seated quickly and Thursday is half off bottles of wine. We ordered drinks and our food. They were out of the wine I ordered so I got Prosecco instead. It apparently only comes in small bottles, and it wasn't communicated that it wasn't part of the half off wine special. Which is why we went to Jade. Everything came out quickly which was great. There were only two plates brought out instead of three so I had to find the waiter and ask for another plate. My favorite rolls were the Ballantyne and cherry blossom. The edamame was good and so was the honey glazed shrimp. We had a great time at dinner but our service was not good. I asked for a glass water at the beginning of the meal, middle of the meal and again at the end. I finally got some. I wanted to order another drink (I thought I was getting a big bottle to begin with) but couldn't because our waiter was no where to be found. Once our check was dropped off we were ready to pay and no one came to the table for 20 minutes. I ended up waving down someone to come and take our payments. Although the food was pretty good, I probably won't go back to Jade.
Ordered sashimi and 4 rolls to go. Order was ready on time.The food was mediocre. The cherry blossom roll had old stale fried shrimp inside. The signature salmon, salmon dream roll and rainbow roll were below average, fish was not fresh and the taste was blah for lack of a better word.
Food: 1
Service: 4
We were there on Saturday night, we go there every year for my mom‘s birthday. It seemed like you guys are very short staffed. The lady that took care of us was running all over the place and was not able to really focus on our table. we first got there. We had to wait about five minutes to get our drinks, then when she came over, we ordered appetizers when she came back. She asked if we needed a minute we said yes she didn’t come back for 16 minutes. We had to wave her down in order for us to order our food. Then the meals came out one at a time And we were all just eating a different times of the evening. They were only six of us and a little one in our party and she did add gratuity and I thought you guys only did gratuity for seven or more so we were a little confused about that. my sister had asked for a couple of different drinks and she said that you guys were out of both of them and then she came back and said oh no we have them and then she came back and said oh no we don’t have them. And then she brought out a drink that no one even ordered. And then she forgot to even bring out one of my mothers sushi rolls. She didn’t get it. And she still tried to charge us for it and we asked her to take it off which she did. We were there for over two hours, and it just seemed like it was very disorganized. She was literally running in the restaurant, and she just could not focus on us because she was all over the place. I don’t know if it was just a bad night or low staff or whatever it is but it definitely was very disappointing And then just asking her for things throughout our dinner. It just took so much longer than it should’ve and it was just disappointing because we go there every year and it was just a night that will probably change your mind from coming back. Just wanted to share our experience..Hope you guys have a wonderful week. Thanks.
Atmosphere: 3
Food: 4
Service: 2
Leaving this review so I remember not to order from here again. Not good. Sushi was poor and pad tai and rice dishes were bland
I visited Jade on 2/7/24. The restaurant was not very busy. The one server working, however, was quite busy. The atmosphere was nice except for his constant refrain of, “I’m the only one here, you’re gonna have to wait until I get this for them and take their drink order.” I don’t want to hear that from the staff. We felt rushed to have our order ready when he came with the waters because we knew it would take forever to have him come back. We had to wait at every turn. When my entree came it was cold and bland. He finally brought additional water about the time we were ready for our check. Not a good experience.
Atmosphere: 3
Food: 3
Service: 1
This place has some delicious options for food and sushi! The menu is huge. It is very quiet at lunchtime and you can get in & out pretty quickly. The server was very nice and attentive. One thing I wish they would change is they do not offer iced tea of any kind and the soda tastes weird. I love getting the sushi rolls. There are so many good ones it's difficult to pick. They do charge extra for any little mention of extra sauce or anything extra to go. Just FYI.
Drove 30 min to eat here, arrived at 8:44 on the dot. No big deal, online it says they’re open til 10. Wrong. We walked in and the hostess said they stopped seating at 8:45. I asked why since they close at 10 and she said they close at 9 but it’s wrong online and other people have said it too and she’s told management to change it but they don’t. Can’t take the time to update your hours and instead would rather inconvenience people into driving there expecting it to be open? Yeah, I’ll definitely take my business elsewhere. We will not be back.
Atmosphere: 1
Food: 1
Service: 1
My party and I had a horrible experience at this establishment. We called ahead to confirm their closing time at 9:30 pm on a Tuesday, with the kitchen closing at 8:40 pm. Despite having reservations for 8:10 pm, we arrived early and encountered a less-than-friendly staff member named MATT at the front desk.As we perused the menu, we found that several items, such as hot tea, water with lemon, and hot sake, were unavailable. When we asked about alternatives, the response was sarcastic and unhelpful.Although the food arrived promptly and looked appealing, the service took a turn for the worse when I told the waiter that the Tum Yum soup wasn't great. MATT disputed my opinion, even going so far as to inspect the soup for the few shrimp I had already consumed. Despite my assurance that I didn't want the item removed from the bill, the unpleasant encounter continued.As we settled the check with four credit cards, I observed MATT printing and discarding receipts multiple times. When discrepancies arose while my mother examined her bill, MATT yelled at her saying that there was no tip included. In response, I requested him to stop, only to be met with completely inappropriate language and behavior.The situation left all four of us in shock, and it became evident that we were dealing with a rude and unprofessional individual. He claimed to be the manager, a statement I find questionable. I sincerely hope the management reviews the front door camera footage and takes appropriate action.My overall experience was disappointing, and it has come to my attention that unauthorized charges were made on my credit card. I would advise caution and reconsideration before choosing this establishment. If possible, I would rate this experience with a negative score.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Sushi, Pad Thai
STAY AWAY. Horrible service. The waiter who claimed to be the manager cursed at my party. He also charged a tip when we left him no tip.
Atmosphere: 3
Food: 3
Service: 1
I like it!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Always got sushi delivered by Grubhub and never had any issues. They don’t have an option to add sauces so I usually call to have them added in there and have never gotten charged. I spend about $200 every time I order from there and the least they could do is throw in the sauces. Worst experience with the so called “manager” who was demanding $10 for 4 sauces when I just spent $200 on sushi. Never going back here again!
Service: 1
This place is just .. mediocre. There’s nothing that really stands out about this place that I would rave about. The decor was simple, food was ok, drinks were meh, and the service was alright. Our waiter was doing the best he could and it appeared he was the only one working that night. It wasn’t too busy crazy and I think it was either the manager or owner that approached our table a couple of times to ask if we needed anything. While checking out, the waiter did inform us that there was a 20% service fee included on the bill which was divided amongst everyone and made sure to tell us it wasn’t all of his “gratuity”.
Atmosphere: 3
Food: 3
Service: 3
Used to be a decent place, however service and food quality have gone way down over past two years. However, my wife still loves one of the rolls they have so I went today to get a few to go. There website says they close at 2:30 on Fridays, so I got there at 1:50 and asked to place a to go order and was told "the kitchen is already closed". What??
This place is just .. mediocre. There's nothing that really stands out about this place that I would rave about. The decor was simple, food was ok, drinks were meh, and the service was alright. Our waiter was doing the best he could and it appeared he was the only one working that night. It wasn't too busy crazy and I think it was either the manager or owner that approached our table a couple of times to ask if we needed anything. While checking out, the waiter did inform us that there was a 20% service fee included on the bill which was divided amongst everyone and made sure to tell us it wasn't all of his "gratuity".
Great quality food. Outdoor sitting during the summer is nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pad Thai