Jersey Mike's Subs

What good is putting special instructions on the app if they don't get followed? I specifically asked for my sandwich not to be cut in half and I asked twice for it not to be cut in half and it still was cut

Atmosphere: 5

Food: 3

Service: 5

I came to this Jersey Mikes Location earlier today and was greeted & serviced with the best service ever , my Server was Kristya & she gave me nothing but smiles and no matter how much I asked for or how picky I was she serviced me with respect and got me out the door , I will be back !!

Atmosphere: 5

Food: 5

Service: 5

I had a 10/10 overall experience! Kristya was phenomenal with her services she made sure I was good to go. I loved how she asked if I was good and she made sure not to leave anything out of my bag. My salad was also great thanks to her and her package.

Atmosphere: 5

Food: 5

Service: 5

Kristya was a great person

Atmosphere: 4

Food: 4

Service: 4

Store 3172 I had 2 experiences actually at this location the first was with Kristya and Amia the credit/debit card processor went out on the day there was a power outage in the whole community these ladies represented well they remained calm, polite and very professional informing each customer of what had occurred and apologizing for whatever inconvenience (even though it wasn’t their fault) but when I tell you they handle the situation with such grace. I went came back to this location over the weekend with my sister who was visiting and again only saw 2 ppl working it must be a common thing with this location which I hate it for these ladies nevertheless Jayla and Jerneisha took good care of us those ladies move with speed and perfection and kept a smile from running back and forth to fulfill orders plus answer the phone baby! I felt for those girls but they kept it together gracefully and with all that was going on Jernesisha still walked the food out to me and my sister these ladies all four of them are top tier employees I’m telling you if jersey Mikes only knew how blessed they were to have these ladies wow! Yall better hold onto these girls because once I start my business I’m coming to recruit lol
But real talk thank you ladies for your kindness, your friendliness and your professionalism even in situations out of your control 🤎

Atmosphere: 5

Food: 5

Service: 5

I frequent Jersey Mikes (Benfield Rd) pretty regularly. I always give kuddos to the ones I encounter that give me great service. Today I wanted to share with management. I went in and was greeted with smiling faces. Amia asked for my order. She was engaging ( which can be rare) and very pleasant. I proceeded down the row to Kristya. She can make an awesome and mean salad. It was amazing by the way. She also was very pleasant. Then I wrapped up my visit and checked out with Kadyn. Very nice and efficient. Of course the salads were awesome and a bonus after such a great experience.

Atmosphere: 5

Food: 5

Service: 5

I ordered online at 6:45 and was told the order would be ready at 7:06. My bf got there at 7:10 to pick it up and they were just starting the order! He said they were not busy....it was 30 mins later by the time he walked out with the subs. What's the whole point of ordering ahead of time if they're not going to make it until you get there?? This is not the first time that I've had slow/ bad service here, but each time I wrote it off bc it's a newer store and figured they were still training and learning. I will not revisit this location... Concord mills and university aren't that much further to go for better service. I'm editing this review to add that my order was incorrect!!! This location SUCKS!
Update
Just thought I'd give this location another try. Yep, it is still bad! I ordered extra meat and I don't know why because it came with the bare minimum!

On Monday, July 21, my wife came to this location and purchased several subs for my family. We were on our way to the airport to take our family vacation and wanted to go grab a bite to eat so that we didn’t have to pay the crazy prices that they charge within the airport. Accidentally the location put bacon on my turkey sandwich. I do not eat pork. My wire immediately called the location and informed them of the mishap. The person that answered the phone said there was absolutely no problem. That when we returned from our vacation to just come to the location and give our name and That, they would replace the sub. Today I return to the location to get the replacement sub. I gave them my wife’s name Mia The manager in charge told me that there was nothing that she can do for me, even though she said that her management was aware of the situation, but because I did not have the receipt that basically there was nothing she could do. The employee that my wife spoke to on the phone, never expressed to my wife that we had to bring the receipt with us to get our replacement. They simply said that all you had to do is come in explain what happened and give your name and it wouldn’t be a problem. I frequent this jersey Mike’s probably twice a week. Not only am I disappointed in the way that they handled this, but they have lost my business for good.

Atmosphere: 1

Food: 1

Service: 1

Lettuce completely brown, asked for new lettuce for my salad was ignored. I will not be going to this location again. Also asked for a drink for myself. I paid for never got a cup. Just disappointed overall in the service yesterday and the girl behind the counter.Needs to cut her fingernails, they're disgusting

Atmosphere: 3

Food: 2

Service: 2

First time going to Jersey Mike, food was good, service was excellent, but the 2 sandwiches (16 & 17) to go were both number 16. Wrong, fortunately no allergies.

Food: 4

Service: 5

Customer service was great.

Atmosphere: 5

Food: 5

Service: 5

I love a good #7 the best!

Atmosphere: 4

Food: 5

Service: 3

Bad experience at this location. I ordered online, when I got to the store I kindly asked the employee if my order was ready. She said it was still being worked on which wasn’t a problem. I then sat down to wait for them to finish making my order.

After about 10 minutes I noticed they had helped multiple customers and still hadn’t let me know that my food was ready. When I went up to the counter to check on my order it was ready and no one has let me know…let completely forgot about me. I won’t return to this location.

Excellent sandwiches ...so far every sandwich I've tried has been great!

They close early before the published time on Google and will not let you in just because they are ready to go home early. Unprofessional and inconsistent with corporate standard.