I came and they conquered!I ordered a Big Kahuna. The best one I've had at this location. The entire crew had excellent customer service ? This young man named Devin made my sub and he really did a FABULOUS job!
Atmosphere: 5
Food: 5
Service: 5
tom tom
Staff was very polite. I am hearing impaired and the staff worked with me in completing my order . Food was great as well as the service. Thank
Atmosphere: 5
Food: 5
Service: 5
Ida Bowden
Love their subs. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Mili M. Xiong
My husband and I came in for our first time just for something quick to eat. The staffs were all so welcoming and treated us with so much respect. We wish all of the restaurants on albemarle road were more like this. We would def come back just because of the great custom service here.
Atmosphere: 5
Food: 5
Service: 5
Shiftywyd
Coming from a old employee (bryant feaster) Just came into jersey today and the people in there gave great energy and was just very positive especially Alecia give her a raise
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt Club Sandwich
Jose Alvarado
Alicia was super duper nice and really made my day y’all better give her a raise
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Mendoza
Very nice experience. The atmosphere was very good, the restaurant very clean, the service outstanding. The young lady who prepared my sandwich was kind, respectful, very careful about food preparation rules, excellent (she is on the photo). One more thing, my tuna sandwich was delicious. I will try other subs soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
E. Mendoza
What a nice experience I had in Jersey Mike's Subs located in Albermarle Rd. Place was so clean. Service outstanding, the young lady who prepare my order was kind, respectful, prepare the sandwich with care, and kept sanitizing rules under control, and food was very good too. I will make this place my favorite for Subs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
Marquis Benton
I eat at jersey mikes multiple times throughout the week and Alisesyah and Chuck was the most hospitable crew I’ve ever interacted with. They were friendly and went above and beyond to provide excellent customer services to myself and family. I love the customer obsession and this is now my favorite local within all of
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
Selena Delimata
Placed a big order for my school and Chuck was so accommodating and patient with me! I appreciate his kind customer service skills!
Unfortunately, this jersey mikes can use some training… or have a warning label about how they cheat customers out of their money. Came in and ordered a giant 43, provolone instead of American, DOUBLE CHEESE. I got 6 slices of provolone. And this is where the problem is. There 0 consistency with this place. I’ve gone and got giant subs with 6 slices automatically on there without asking for anything extra. I’ve gone and received 4 slices and haven’t asked for any extra/double cheese. So what is the standard here? I’m paying extra for being cheated out of my money? The food is still good, but goodness can some please train the staff to know how to make the subs properly and the portions? If 6 slices is DOUBLE. So 3 is what comes on a Giant? Really? I even confirmed with the person twice, “can I double” “yes I already did it”, “that’s double on a giant” “yes it is.” Which is hilarious, because I see you slice the cheese and count. I don’t know if working the machine is too much work for the staff and they get lazy/tired half way and decide to call it, or if it’s something else, such as failure to train, but definitely not ordering anything extra here because you get cheated out of your money. I would love to know how many slices go on a giant sub… or is the number “whatever the staff feels like it being?” Hard to be a sub above when you cheat your customers, have incompetent staff, and/or fail to train your staff properly.
Atmosphere: 4
Food: 5
Service: 1
robert m
Well today your employees forgot how to read , my wife said no lettuce or tomatoes and she ended up with lettuce mixed in to her bacon ranch chicken, and no way to pick it out without losing most of it, your may have lost a customer due to this ,
Atmosphere: 5
Food: 1
Service: 1
Keaira Moore-Hall
first time ordering from this location.. & my philly cheese sub was so tiny it was like the size of a loaded hotdog instead of a sub. aside from size it tasted great but this was a lil crazy lmfao
Atmosphere: 5
Food: 3
Service: 5
Kay Davis
The Manager Darcel is incredible; professional and welcoming to all guests!Thank you for getting it right and being an example of excellence in food and customer service! Definitely choose her for the next District Manager position!My favorite Charlotte location!
Atmosphere: 5
Food: 5
Service: 5
Warren Godfrey
I had the worst experience today that I’ve ever had at a Jersey mikes. We go once or twice a week and there are always friendly faces that know me and what I order. Today I was at this particular location, and had accidentally left my wallet at home so I tried to use Apple Pay. I’ve used Apple Pay at other Jersey mikes locations with the same card on the newer checkout machines and it has worked fine. I even used it at a Starbucks today - so it’s not my card that’s the issue. When we had tried it 5 times with different staff members trying to figure out what was going wrong the manager on duty was very rude to me and said that I would need to come back with some other form of payment to get the subs (which were already made at this point). I can see if I wasn’t a regular with an active shore points account and hadn’t offered to come back tomorrow and pay for them how that would be ok to do, but to be rude about it and to let the subs go to waste is absolutely ridiculous. Clearly my business here is not appreciated, so I guess I won’t be returning unless this is somehow made right.
I came and they conquered!I ordered a Big Kahuna. The best one I've had at this location. The entire crew had excellent customer service ? This young man named Devin made my sub and he really did a FABULOUS job!
Atmosphere: 5
Food: 5
Service: 5
Staff was very polite. I am hearing impaired and the staff worked with me in completing my order . Food was great as well as the service. Thank
Atmosphere: 5
Food: 5
Service: 5
Love their subs. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
My husband and I came in for our first time just for something quick to eat. The staffs were all so welcoming and treated us with so much respect. We wish all of the restaurants on albemarle road were more like this. We would def come back just because of the great custom service here.
Atmosphere: 5
Food: 5
Service: 5
Coming from a old employee (bryant feaster) Just came into jersey today and the people in there gave great energy and was just very positive especially Alecia give her a raise
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt Club Sandwich
Alicia was super duper nice and really made my day y’all better give her a raise
Atmosphere: 5
Food: 5
Service: 5
Very nice experience. The atmosphere was very good, the restaurant very clean, the service outstanding. The young lady who prepared my sandwich was kind, respectful, very careful about food preparation rules, excellent (she is on the photo). One more thing, my tuna sandwich was delicious. I will try other subs soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
What a nice experience I had in Jersey Mike's Subs located in Albermarle Rd. Place was so clean. Service outstanding, the young lady who prepare my order was kind, respectful, prepare the sandwich with care, and kept sanitizing rules under control, and food was very good too. I will make this place my favorite for Subs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
I eat at jersey mikes multiple times throughout the week and Alisesyah and Chuck was the most hospitable crew I’ve ever interacted with. They were friendly and went above and beyond to provide excellent customer services to myself and family. I love the customer obsession and this is now my favorite local within all of
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
Placed a big order for my school and Chuck was so accommodating and patient with me! I appreciate his kind customer service skills!
Restaurantji Recommends
Unfortunately, this jersey mikes can use some training… or have a warning label about how they cheat customers out of their money. Came in and ordered a giant 43, provolone instead of American, DOUBLE CHEESE. I got 6 slices of provolone. And this is where the problem is. There 0 consistency with this place. I’ve gone and got giant subs with 6 slices automatically on there without asking for anything extra. I’ve gone and received 4 slices and haven’t asked for any extra/double cheese. So what is the standard here? I’m paying extra for being cheated out of my money? The food is still good, but goodness can some please train the staff to know how to make the subs properly and the portions? If 6 slices is DOUBLE. So 3 is what comes on a Giant? Really? I even confirmed with the person twice, “can I double” “yes I already did it”, “that’s double on a giant” “yes it is.” Which is hilarious, because I see you slice the cheese and count. I don’t know if working the machine is too much work for the staff and they get lazy/tired half way and decide to call it, or if it’s something else, such as failure to train, but definitely not ordering anything extra here because you get cheated out of your money. I would love to know how many slices go on a giant sub… or is the number “whatever the staff feels like it being?” Hard to be a sub above when you cheat your customers, have incompetent staff, and/or fail to train your staff properly.
Atmosphere: 4
Food: 5
Service: 1
Well today your employees forgot how to read , my wife said no lettuce or tomatoes and she ended up with lettuce mixed in to her bacon ranch chicken, and no way to pick it out without losing most of it, your may have lost a customer due to this ,
Atmosphere: 5
Food: 1
Service: 1
first time ordering from this location.. & my philly cheese sub was so tiny it was like the size of a loaded hotdog instead of a sub. aside from size it tasted great but this was a lil crazy lmfao
Atmosphere: 5
Food: 3
Service: 5
The Manager Darcel is incredible; professional and welcoming to all guests!Thank you for getting it right and being an example of excellence in food and customer service! Definitely choose her for the next District Manager position!My favorite Charlotte location!
Atmosphere: 5
Food: 5
Service: 5
I had the worst experience today that I’ve ever had at a Jersey mikes. We go once or twice a week and there are always friendly faces that know me and what I order. Today I was at this particular location, and had accidentally left my wallet at home so I tried to use Apple Pay. I’ve used Apple Pay at other Jersey mikes locations with the same card on the newer checkout machines and it has worked fine. I even used it at a Starbucks today - so it’s not my card that’s the issue. When we had tried it 5 times with different staff members trying to figure out what was going wrong the manager on duty was very rude to me and said that I would need to come back with some other form of payment to get the subs (which were already made at this point). I can see if I wasn’t a regular with an active shore points account and hadn’t offered to come back tomorrow and pay for them how that would be ok to do, but to be rude about it and to let the subs go to waste is absolutely ridiculous. Clearly my business here is not appreciated, so I guess I won’t be returning unless this is somehow made right.