On Wednesday, October 30th, 2024, I ordered online from this Jimmy John's location on College Street - Uptown in Charlotte NC. Upon arriving at this location around 5:00 p.m. I felt the call of nature so I just immediately made a beeline for the bathroom. When I emerged from the bathroom, an employee immediately confronted me rudely & aggressively and asked me if I had read the sign on the bathroom door, which stated that it was only meant for customers, and he repeated this policy to me verbally. I calmly replied that I was indeed a customer - that I had ordered online. And I stated that I will prove it right there and then by going to the counter to pick up my order. I then asked him if he would apologize to me for this rude aggressive behavior after I proved I was indeed a customer, to which he replied he would never apologize, regardless! Needless to say I was shocked at this offensive behavior but I calmly proceeded to go back to the counter to claim my order. But even after I had proven I was indeed a customer, both this initial male employee and the other female employee that had made the order continued to berate me & argue with me, stating REPEATEDLY that the bathroom was only meant for customers, despite the fact that I had literally JUST proven that I was a customer by picking up my online order, but that didn't deter them from continuing to argue and berate me, never once apologizing. They stated I should have declared immediately when I entered the premises that I was a customer before I proceeded to the bathroom. Needless to say this devolved into a shouting match when it should have just ended when I proved that I was a customer and they should have just apologized immediately and that would have been the end of that. But none of that was forthcoming. I was then going to sit down to eat my order (as I had intended) but they told me that I was not allowed to stay and I was rudely told to get out. I have never experienced this level of rude horrendous customer service in all of my life. I am a minority and I believe 100% that this is racially motivated behavior. And once they went down this path, and even AFTER I proved that I was a customer, they just couldn't turn back, so they just doubled down on their racism. I have no doubt that if I was a white person none of this would have happened. I am not one to pull the race card but this just seemed highly racially motivated. So I left. But to add insult to injury it turned out that they didn't even get the order right. I had asked for three wet ingredients on my order, namely mayonnaise, creamy season dressing, and oil & vinegar. Eventually when I got around to eating said sandwich it turned out that none of the above three wet ingredients were put on. The sandwich was as dry as the Sahara desert. I would have understood missing one or even two of the three wet ingredients but to miss all three? And any sandwich maker worth their salt would have noticed that they hadn't put any kind of wet ingredient on the sandwich and wondered why anybody would order such a dry ass sandwich! I threw the sandwich away, as I wasn't at home and there were no ingredients around me that I could put on this sandwich to make it worth eating, not to mention that I didn't want to eat a hate-filled sandwich made from anger and vitriol, instead of love. If they were only more concerned about the quality of their product as opposed to racially policing their bathroom, the world would be a better place. Needless to say please don't ever patronize this location because not only is their product awful, their employees are racist too! This location brings shame to the Jimmy John's franchise and will drag and sully their corporate name. If you look at their other reviews I'm not the only one stating this about their customer service. This location is just trash. Just stay away. Close it down!
Atmosphere: 1
Food: 1
Service: 1
Terence Coles
Customer service stunk! Couldn’t get what I ordered after I already was told all good!! Get your staff on the same page for the customer!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Giant 12 Beach Club
David Gray
I have found the SLOWEST Jimmy John’s in America! I walked in around 4:20 on a Saturday with no one in line and one other guest in the shop. It took 14 minutes to get my sandwich….like I said…there were no other customers….and they weren’t filling a large to go order. ?
Atmosphere: 2
Service: 1
Lex Kamstra
Great Experience- Excellent fast service and clean
Felix Adam
I was a assistant manager of a Jimmy Johns in grad school. I know the location intimately. This place is very poorly managed. Large number of people on their phones in plain view. The store isn't dirty, but definitely not clean. Also they are dramatically reducing amount of food. I would imagine to cut their food cost ratio. This is an obvious poorly managed location. Grade: D.
Atmosphere: 1
Food: 1
Service: 1
Marjorie Paraison
Italian Night Club!!! ❤️ ??
Atmosphere: 5
Food: 5
Service: 5
Rico Cali
I hung up they did not have what I wanted to put on my sandwich so I did not go there and I did not buy anything. I didn’t like the way the girl talk to me on the phone.
Service: 1
MusicMan Reviewer
Kenneth, the attendant/sandwich maker on this Thursday evening was the highlight. Very friendly and welcoming into this restaurant. Food is just okay. Would be way better if they warmed up sandwiches.
Atmosphere: 4
Food: 3
Service: 5
charlotte West-Townsend
Service was awful. Rushed , customer service 0.
Atmosphere: 1
Service: 1
Jennifer B
EXCELLENT CUSTOMER SERVICE!! EXCELLENT FOOD & SO FRESH EACH TIME!! EXCELLENT VIEWS OF THE CITY!!! GREAT JOB!
My boyfriend and I were recently in Charlotte for a concert and decided to stop in this location for a bite to eat before heading to the venue. We went up to place our order and the lady who started taking our order stopped us mid order so another man could come take our order. No big deal, there were only three people working and I understand being short staffed. So we get our food and sit down and eat. My boyfriend goes to use the restroom and comes back and we’re sitting and talking, wasting time until the concert. I look up and see that the man who took our order is staring at me and I get super uncomfortable but I leave it be. My boyfriend and I continue our conversation and I look up again to find the man staring at me. Again I brushed it off. I look up from our conversation a few more times and see that the man has his phone out, pointed at me. It looked like he was taking a picture of me. I immediately texted my boyfriend so as not to make a scene and asked him if we could leave because i felt very uncomfortable. No sooner than we go to get out of our booth, the man starts walking over to our table, phone in hand, taking pictures of me. He gets to our table and leans over to get in my face and take more pictures. He was within inches of my face. He then walks away back behind the counter again. So naturally my boyfriend walks up to the counter and asked what his problem was and if we could help him with something. He just stays silent. So I walk up to the counter and ask the man “ what the h*ll is your problem taking pictures of people like that.” I told him immediately that he needs to delete them. He says he never actually took any photos, he just wanted to make it seem like he was because he thought I was taking pictures of him from across the restaurant. All because I had my phone in my hand scrolling through social media during my conversation with my boyfriend. The woman beside him, who I assume to be the manager, asks my boyfriend and I to leave because we’re confronting the man who was taking pictures of me, but never says anything to her employee. I immediately left the restaurant. I have never had such a bad experience at any restaurant. I hope that the man is dealt with accordingly, but due to the managers reaction I don’t have high hopes that he will be.
Woodrow Kroll
Best sandwich in town.
Atmosphere: 4
Food: 4
Service: 4
Prince Clarise Perimbie
It was just a takeout for my lunch, just a sandwich. It was nice, just like i expected. The customer service was good.
On Wednesday, October 30th, 2024, I ordered online from this Jimmy John's location on College Street - Uptown in Charlotte NC. Upon arriving at this location around 5:00 p.m. I felt the call of nature so I just immediately made a beeline for the bathroom. When I emerged from the bathroom, an employee immediately confronted me rudely & aggressively and asked me if I had read the sign on the bathroom door, which stated that it was only meant for customers, and he repeated this policy to me verbally. I calmly replied that I was indeed a customer - that I had ordered online. And I stated that I will prove it right there and then by going to the counter to pick up my order. I then asked him if he would apologize to me for this rude aggressive behavior after I proved I was indeed a customer, to which he replied he would never apologize, regardless! Needless to say I was shocked at this offensive behavior but I calmly proceeded to go back to the counter to claim my order. But even after I had proven I was indeed a customer, both this initial male employee and the other female employee that had made the order continued to berate me & argue with me, stating REPEATEDLY that the bathroom was only meant for customers, despite the fact that I had literally JUST proven that I was a customer by picking up my online order, but that didn't deter them from continuing to argue and berate me, never once apologizing. They stated I should have declared immediately when I entered the premises that I was a customer before I proceeded to the bathroom. Needless to say this devolved into a shouting match when it should have just ended when I proved that I was a customer and they should have just apologized immediately and that would have been the end of that. But none of that was forthcoming. I was then going to sit down to eat my order (as I had intended) but they told me that I was not allowed to stay and I was rudely told to get out. I have never experienced this level of rude horrendous customer service in all of my life. I am a minority and I believe 100% that this is racially motivated behavior. And once they went down this path, and even AFTER I proved that I was a customer, they just couldn't turn back, so they just doubled down on their racism. I have no doubt that if I was a white person none of this would have happened. I am not one to pull the race card but this just seemed highly racially motivated. So I left. But to add insult to injury it turned out that they didn't even get the order right. I had asked for three wet ingredients on my order, namely mayonnaise, creamy season dressing, and oil & vinegar. Eventually when I got around to eating said sandwich it turned out that none of the above three wet ingredients were put on. The sandwich was as dry as the Sahara desert. I would have understood missing one or even two of the three wet ingredients but to miss all three? And any sandwich maker worth their salt would have noticed that they hadn't put any kind of wet ingredient on the sandwich and wondered why anybody would order such a dry ass sandwich! I threw the sandwich away, as I wasn't at home and there were no ingredients around me that I could put on this sandwich to make it worth eating, not to mention that I didn't want to eat a hate-filled sandwich made from anger and vitriol, instead of love. If they were only more concerned about the quality of their product as opposed to racially policing their bathroom, the world would be a better place. Needless to say please don't ever patronize this location because not only is their product awful, their employees are racist too! This location brings shame to the Jimmy John's franchise and will drag and sully their corporate name. If you look at their other reviews I'm not the only one stating this about their customer service. This location is just trash. Just stay away. Close it down!
Atmosphere: 1
Food: 1
Service: 1
Customer service stunk! Couldn’t get what I ordered after I already was told all good!! Get your staff on the same page for the customer!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Giant 12 Beach Club
I have found the SLOWEST Jimmy John’s in America!
I walked in around 4:20 on a Saturday with no one in line and one other guest in the shop.
It took 14 minutes to get my sandwich….like I said…there were no other customers….and they weren’t filling a large to go order. ?
Atmosphere: 2
Service: 1
Great Experience- Excellent fast service and clean
I was a assistant manager of a Jimmy Johns in grad school. I know the location intimately. This place is very poorly managed. Large number of people on their phones in plain view. The store isn't dirty, but definitely not clean. Also they are dramatically reducing amount of food. I would imagine to cut their food cost ratio. This is an obvious poorly managed location. Grade: D.
Atmosphere: 1
Food: 1
Service: 1
Italian Night Club!!! ❤️ ??
Atmosphere: 5
Food: 5
Service: 5
I hung up they did not have what I wanted to put on my sandwich so I did not go there and I did not buy anything. I didn’t like the way the girl talk to me on the phone.
Service: 1
Kenneth, the attendant/sandwich maker on this Thursday evening was the highlight. Very friendly and welcoming into this restaurant. Food is just okay. Would be way better if they warmed up sandwiches.
Atmosphere: 4
Food: 3
Service: 5
Service was awful. Rushed , customer service 0.
Atmosphere: 1
Service: 1
EXCELLENT CUSTOMER SERVICE!! EXCELLENT FOOD & SO FRESH EACH TIME!! EXCELLENT VIEWS OF THE CITY!!! GREAT JOB!
Parking: GREAT STAFF!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Just what we were looking for!
My boyfriend and I were recently in Charlotte for a concert and decided to stop in this location for a bite to eat before heading to the venue. We went up to place our order and the lady who started taking our order stopped us mid order so another man could come take our order. No big deal, there were only three people working and I understand being short staffed. So we get our food and sit down and eat. My boyfriend goes to use the restroom and comes back and we’re sitting and talking, wasting time until the concert. I look up and see that the man who took our order is staring at me and I get super uncomfortable but I leave it be. My boyfriend and I continue our conversation and I look up again to find the man staring at me. Again I brushed it off. I look up from our conversation a few more times and see that the man has his phone out, pointed at me. It looked like he was taking a picture of me. I immediately texted my boyfriend so as not to make a scene and asked him if we could leave because i felt very uncomfortable. No sooner than we go to get out of our booth, the man starts walking over to our table, phone in hand, taking pictures of me. He gets to our table and leans over to get in my face and take more pictures. He was within inches of my face. He then walks away back behind the counter again. So naturally my boyfriend walks up to the counter and asked what his problem was and if we could help him with something. He just stays silent. So I walk up to the counter and ask the man “ what the h*ll is your problem taking pictures of people like that.” I told him immediately that he needs to delete them. He says he never actually took any photos, he just wanted to make it seem like he was because he thought I was taking pictures of him from across the restaurant. All because I had my phone in my hand scrolling through social media during my conversation with my boyfriend. The woman beside him, who I assume to be the manager, asks my boyfriend and I to leave because we’re confronting the man who was taking pictures of me, but never says anything to her employee. I immediately left the restaurant. I have never had such a bad experience at any restaurant. I hope that the man is dealt with accordingly, but due to the managers reaction I don’t have high hopes that he will be.
Best sandwich in town.
Atmosphere: 4
Food: 4
Service: 4
It was just a takeout for my lunch, just a sandwich. It was nice, just like i expected. The customer service was good.
Atmosphere: 4
Food: 4
Service: 4
Good food, quick stop.
Atmosphere: 4
Food: 5
Service: 4
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