The staff here is Amazing. I Always receive Exemplary Customer Service. I don't order here regularly, but I needed lunch. I didn't realize that the $3 Little John that I use to get is now $5.29. It is EXTREMELY SMALL and not a good value, at all. The Slim is bigger with no toppings. It's up to the franchise owner for pricing. The Little John is appropriate, for a 5 yr old child's kids meal. It was my fault for not getting more information.
Atmosphere: 5
Food: 1
Service: 5
K Williams
Upon entering was never acknowledged in any way. Guys seemed cold & nor welcoming. Almost didn't order but did against my better judgment. Sandwiches did not have complete meat coverage. Got to the bottom of the Sandwiches no meat. So I will continue to go to Jersey Mikes.
Atmosphere: 1
Food: 1
Service: 1
RT S
I've ordered thousands of Jimmy John's sandwiches over the years, and this was the WORST experience I've ever had with a Jimmy John's. We had just gotten back from vacation so had no food in the house. We decided to get some Jimmy John's because it's usually quick and the kids were hungry. I called in an order for delivery...gave the order and confirmed the address they had in the computer from the last time they delivered to me. After 50 minutes, I called to check on the order, and was told that we were not in their delivery range. The guy said he had meant to call me but got busy and forgot. When I pointed out that if they were not going to honor the order they should have called me right away, he had the nerve to say, "What's the problem...you haven't paid for it yet."I understand mistakes happen, and if they had called me right away to let me know they couldn't deliver, it wouldn't have been a problem. Since they forgot to call me, they should have delivered the order this time and informed me that they couldn't deliver in the future. Instead, I got HORRIBLE customer service and no food after waiting almost an hour. Lucky for me I called, or I would still be waiting for my order.
Baylor McClellan
Every single time i order on the app, the money comes out of my account but the restaurant never seems to receive the order …???? It’s SUPER frustrating. Please fix your Mobile app and also, the girl working up front who claims to be the “manager” needs to have a better attitude when answering the phones and better customer service skills. Disappointed.
Audra DiDomenico
Went to the restaurant instead of Doordash. Ordered #13, everything on it and got back to work with nothing but the meats and a few pickles. I won't be back. Ugh
Lameka S.
Worst customer service ever! Not much more to say than that. Sandwich was ok not the best considering it had no cheese on it....will never patronize another Jimmy John's!
Jessie B
I always love a good Jimmy Johns sub. The staff today was so pleasant and nice. Best experience I’ve ever had! Keep up the good work.
Nikki Klutz
I visit this Jimmy Johns almost every week. Christian is the best!! I love the Pepe Unwich and was telling him how much I enjoy it when he suggested the Kickin Ranch sauce that's made in house with the Jimmy Johns peppers. OMG!!! Game changer, it took my sandwich to another level. I can't stop talking it! Absolutely love it! Now I have turned friends onto not only the delicious taste of the Unwich with no bread but the sauce that makes it even better!Thanks Christian!!
M&L Davis
Tried to place a delivery order but although there is a store a little over mile down the road they don't deliver to my area my town Pineville is not even on the list of towns in NC. Called the store its still there in the unknown town. Really wanted a jimmy sandwich bu no go.
Rilo Countertops
Had an amazing experience Cristian took very good care of me providing me with salve a very good sandwich and very great service!!!
Was good. But the uptown franchise had more veggie option
Jenny Wood
Super clean and the staff was friendly. They were very professional and got me my food fast. Always love good customer service.
Joann Blue
Asked to sample the jimmy John’s mustard and the lady making sandwiches tried to hand us a spoonful of mustard on a napkin. How disrespectful and not to mention gross. She saw nothing wrong with this. I reported it to JimmyJohns and am waiting on a response from them. I will not be returning to this location ever.
Lamyiah Henderson
Alexis did an amazing job with preparing my food, and making sure the team was on task! The store was clean and organized. Thanks again Alexis!
Les to the S to the D
Tried to place a delivery order but although there is a store a little over mile down the road they don't deliver to my area my town Pineville is not even on the list of towns in NC. Called the store its still there in the unknown town. Really wanted a jimmy sandwich bu no go.
The staff here is Amazing. I Always receive Exemplary Customer Service. I don't order here regularly, but I needed lunch. I didn't realize that the $3 Little John that I use to get is now $5.29. It is EXTREMELY SMALL and not a good value, at all. The Slim is bigger with no toppings. It's up to the franchise owner for pricing. The Little John is appropriate, for a 5 yr old child's kids meal. It was my fault for not getting more information.
Atmosphere: 5
Food: 1
Service: 5
Upon entering was never acknowledged in any way. Guys seemed cold & nor welcoming. Almost didn't order but did against my better judgment. Sandwiches did not have complete meat coverage. Got to the bottom of the Sandwiches no meat. So I will continue to go to Jersey Mikes.
Atmosphere: 1
Food: 1
Service: 1
I've ordered thousands of Jimmy John's sandwiches over the years, and this was the WORST experience I've ever had with a Jimmy John's. We had just gotten back from vacation so had no food in the house. We decided to get some Jimmy John's because it's usually quick and the kids were hungry. I called in an order for delivery...gave the order and confirmed the address they had in the computer from the last time they delivered to me. After 50 minutes, I called to check on the order, and was told that we were not in their delivery range. The guy said he had meant to call me but got busy and forgot. When I pointed out that if they were not going to honor the order they should have called me right away, he had the nerve to say, "What's the problem...you haven't paid for it yet."I understand mistakes happen, and if they had called me right away to let me know they couldn't deliver, it wouldn't have been a problem. Since they forgot to call me, they should have delivered the order this time and informed me that they couldn't deliver in the future. Instead, I got HORRIBLE customer service and no food after waiting almost an hour. Lucky for me I called, or I would still be waiting for my order.
Every single time i order on the app, the money comes out of my account but the restaurant never seems to receive the order …???? It’s SUPER frustrating. Please fix your Mobile app and also, the girl working up front who claims to be the “manager” needs to have a better attitude when answering the phones and better customer service skills. Disappointed.
Went to the restaurant instead of Doordash. Ordered #13, everything on it and got back to work with nothing but the meats and a few pickles. I won't be back. Ugh
Worst customer service ever! Not much more to say than that. Sandwich was ok not the best considering it had no cheese on it....will never patronize another Jimmy John's!
I always love a good Jimmy Johns sub. The staff today was so pleasant and nice. Best experience I’ve ever had! Keep up the good work.
I visit this Jimmy Johns almost every week. Christian is the best!! I love the Pepe Unwich and was telling him how much I enjoy it when he suggested the Kickin Ranch sauce that's made in house with the Jimmy Johns peppers. OMG!!! Game changer, it took my sandwich to another level. I can't stop talking it! Absolutely love it! Now I have turned friends onto not only the delicious taste of the Unwich with no bread but the sauce that makes it even better!Thanks Christian!!
Tried to place a delivery order but although there is a store a little over mile down the road they don't deliver to my area my town Pineville is not even on the list of towns in NC. Called the store its still there in the unknown town. Really wanted a jimmy sandwich bu no go.
Had an amazing experience Cristian took very good care of me providing me with salve a very good sandwich and very great service!!!
Restaurantji Recommends
Was good. But the uptown franchise had more veggie option
Super clean and the staff was friendly. They were very professional and got me my food fast. Always love good customer service.
Asked to sample the jimmy John’s mustard and the lady making sandwiches tried to hand us a spoonful of mustard on a napkin. How disrespectful and not to mention gross. She saw nothing wrong with this. I reported it to JimmyJohns and am waiting on a response from them. I will not be returning to this location ever.
Alexis did an amazing job with preparing my food, and making sure the team was on task! The store was clean and organized. Thanks again Alexis!
Tried to place a delivery order but although there is a store a little over mile down the road they don't deliver to my area my town Pineville is not even on the list of towns in NC. Called the store its still there in the unknown town. Really wanted a jimmy sandwich bu no go.