SHAINA and RANDY are PHENOMENAL🙌 I’m writing this review not just because the food was great (the new bourbon BBQ sub was 10/10), but because the staff here deserves recognition. Randy took my order and was incredibly respectful, personable, and went above and beyond with his customer service - you rarely see someone with such a positive, professional demeanor. Shaina is consistently outstanding, always friendly, professional, and does an amazing job every time I’ve gone there. They’re a fantastic team, and they truly make this place stand out. Thank you! Also, add a tip jar! I pay in cash and was looking to see where I could tip them.
Atmosphere: 5
Food: 5
Service: 5
ninjakamisma
Order a Tuscan wrap. Absolutely vile meal. I have no idea the quality of product used to make it but it is not good. Immediately spit out my first bite and cannot finish the rest, utter waste of food and it was insanely overpriced to begin with. You should avoid not only this location but all jimmy johns cause i cant see it being much better anywhere else.
Follow up edit: i threw up 3 times after this single bite, stay away, for your health amd safety. Also JJ does zero refunds. Trash company, they obviously dont stand by their product.
Additional edit: Tea was terrible, so tried a soda, the machine is poorly calibrated, soda comes out watered down and flat.
Extremely unethical practices being done here.
Atmosphere: 1
Food: 1
Service: 3
Layton Edwards
Service is never great, but you kind of expect that from Jimmy John’s. My problem with them is this location does not put nearly enough meat on the sandwiches. I have been to many other locations across the US and have never been served a mostly bread sandwich multiple times.
Update: there were no false expectations. I’ve been to stores all over the country and have never experienced a jimmy John’s sandwich or wrap this horrible. Your passive aggressive response does nothing to help and also does not take any accountability for the terrible food. I tried it again today and it’s inedible.
Atmosphere: 1
Food: 1
Service: 2
Bee
It's always a good experience here. I have ordered delivery and pickup from here. Service is quick, as usual, and quality. The store was very clean as well.
Atmosphere: 5
Food: 5
Service: 5
Drew Wesley
I visited this location to cash in on a birthday freebie. I'd just downloaded the app to await the offer, but to no avail. So a young employee promptly contacted her supervisor to honor it. I'll be returning to try other delicious sandwiches. Thank you.
Atmosphere: 4
Food: 5
Service: 5
Aaa Sss
I love jimmy John's 14 add bacon!
Atmosphere: 5
Food: 5
Service: 5
Jenna Mishler
My delivery driver delivered my sandwich to the wrong house. When I called, the lady who answered the phone could care less, did not offer a refund and barley apologized. Today my sandwich had a big clump of hair in it. Gross!
Atmosphere: 1
Food: 1
Service: 1
Jay Dadlani
What a world of difference between this location (Galleria) and the university location. The service was so fast and neat as I noticed the staff working in a way it made me feel humble, and as I don’t go out of the way to give positive reviews frequently. However the staff working tonight at this location merits recognition of excellent service. I took the time after my order to personally thank them (Shaina/Austin). They made me feel humble by their stellar service. I felt they deserved to be appreciated.Thanks, Jay
Atmosphere: 5
Food: 5
Service: 5
Bread
Went here to get a bite and kill some time waiting on laundry. The girl with the red hair was really nice and polite. Will def be back
Atmosphere: 5
Food: 5
Service: 5
Bread Forshay
Went here to get a bite and kill some time waiting on laundry. The girl with the red hair was really nice and polite. Will def be
Ordered from here for the first and last time. Very dissatisfied with the quality of my sandwiches. Didn’t get what I requested to be put on my sub. Save your money and go to a small business instead! Used to be so good idk what happened!
Adam Parrish
This location has a bad track record with deliveries. They do not knock at all or in any way notify you if you select the leave at door option, even with instructions written to be sure to knock. So your food with leave at door option is likely to sit outside for a while unless you're actively watching for it. Even without leave at door selected they are likely to deliver to the wrong location. 2 out of 5 orders in the past month (40% of my orders) have been delivered to the wrong apartment. One time they completely replaced the order and the other they simply went back to the incorrect apartment and retrieved it. I wasn't comfortable with eating the second order after someone else had opened the bag and had it for a few minutes before it was finally brought to my door. I was not offered a replacement or refund/partial refund for the order I would not eat. Calling the location for resolution to issues only results in an argument with the staff and the delivery drivers are rude when you catch them delivering to the wrong apartment. Even when you have your email receipt ready to prove that it is in fact your order. If you do eat here I would recommend picking it up in person to prevent having your order completely go missing or being unpackaged and handled by unknown strangers before you get a chance to eat it.
Food: 4
Service: 1
Brooke Kramer
Paid $18 for a veggie sub.. the bread was ROCK hard.. and it was missing ingredients requested. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Alex Knapp
Great experience! Shayna was very kind and helpful!
SHAINA and RANDY are PHENOMENAL🙌
I’m writing this review not just because the food was great (the new bourbon BBQ sub was 10/10), but because the staff here deserves recognition. Randy took my order and was incredibly respectful, personable, and went above and beyond with his customer service - you rarely see someone with such a positive, professional demeanor. Shaina is consistently outstanding, always friendly, professional, and does an amazing job every time I’ve gone there. They’re a fantastic team, and they truly make this place stand out. Thank you! Also, add a tip jar! I pay in cash and was looking to see where I could tip them.
Atmosphere: 5
Food: 5
Service: 5
Order a Tuscan wrap. Absolutely vile meal. I have no idea the quality of product used to make it but it is not good. Immediately spit out my first bite and cannot finish the rest, utter waste of food and it was insanely overpriced to begin with. You should avoid not only this location but all jimmy johns cause i cant see it being much better anywhere else.
Follow up edit: i threw up 3 times after this single bite, stay away, for your health amd safety. Also JJ does zero refunds. Trash company, they obviously dont stand by their product.
Additional edit: Tea was terrible, so tried a soda, the machine is poorly calibrated, soda comes out watered down and flat.
Extremely unethical practices being done here.
Atmosphere: 1
Food: 1
Service: 3
Service is never great, but you kind of expect that from Jimmy John’s. My problem with them is this location does not put nearly enough meat on the sandwiches. I have been to many other locations across the US and have never been served a mostly bread sandwich multiple times.
Update: there were no false expectations. I’ve been to stores all over the country and have never experienced a jimmy John’s sandwich or wrap this horrible. Your passive aggressive response does nothing to help and also does not take any accountability for the terrible food. I tried it again today and it’s inedible.
Atmosphere: 1
Food: 1
Service: 2
It's always a good experience here. I have ordered delivery and pickup from here. Service is quick, as usual, and quality. The store was very clean as well.
Atmosphere: 5
Food: 5
Service: 5
I visited this location to cash in on a birthday freebie. I'd just downloaded the app to await the offer, but to no avail. So a young employee promptly contacted her supervisor to honor it. I'll be returning to try other delicious sandwiches. Thank you.
Atmosphere: 4
Food: 5
Service: 5
I love jimmy John's 14 add bacon!
Atmosphere: 5
Food: 5
Service: 5
My delivery driver delivered my sandwich to the wrong house. When I called, the lady who answered the phone could care less, did not offer a refund and barley apologized. Today my sandwich had a big clump of hair in it. Gross!
Atmosphere: 1
Food: 1
Service: 1
What a world of difference between this location (Galleria) and the university location. The service was so fast and neat as I noticed the staff working in a way it made me feel humble, and as I don’t go out of the way to give positive reviews frequently. However the staff working tonight at this location merits recognition of excellent service. I took the time after my order to personally thank them (Shaina/Austin). They made me feel humble by their stellar service. I felt they deserved to be appreciated.Thanks, Jay
Atmosphere: 5
Food: 5
Service: 5
Went here to get a bite and kill some time waiting on laundry. The girl with the red hair was really nice and polite. Will def be back
Atmosphere: 5
Food: 5
Service: 5
Went here to get a bite and kill some time waiting on laundry. The girl with the red hair was really nice and polite. Will def be
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They were extremely helpful and
Atmosphere: 5
Food: 5
Service: 5
Ordered from here for the first and last time. Very dissatisfied with the quality of my sandwiches. Didn’t get what I requested to be put on my sub. Save your money and go to a small business instead! Used to be so good idk what happened!
This location has a bad track record with deliveries. They do not knock at all or in any way notify you if you select the leave at door option, even with instructions written to be sure to knock. So your food with leave at door option is likely to sit outside for a while unless you're actively watching for it. Even without leave at door selected they are likely to deliver to the wrong location. 2 out of 5 orders in the past month (40% of my orders) have been delivered to the wrong apartment. One time they completely replaced the order and the other they simply went back to the incorrect apartment and retrieved it. I wasn't comfortable with eating the second order after someone else had opened the bag and had it for a few minutes before it was finally brought to my door. I was not offered a replacement or refund/partial refund for the order I would not eat. Calling the location for resolution to issues only results in an argument with the staff and the delivery drivers are rude when you catch them delivering to the wrong apartment. Even when you have your email receipt ready to prove that it is in fact your order. If you do eat here I would recommend picking it up in person to prevent having your order completely go missing or being unpackaged and handled by unknown strangers before you get a chance to eat it.
Food: 4
Service: 1
Paid $18 for a veggie sub.. the bread was ROCK hard.. and it was missing ingredients requested. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Great experience! Shayna was very kind and helpful!
Atmosphere: 4
Food: 4
Service: 5
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