Bad customer service. I walked in to no one being in the lobby, the place was empty. I waited a few minutes before two girls walked in from the back. They were just talking to each other, not even greeting me or anything. I had to interrupt them to start my order and when I finished ordering they went straight back to talking to each other. I wanted to adjust my order a little bit and tried to ask them but they didn’t hear me over their talking. When I went to pay, one girl asked the other if it was two regular cones and the girl said “I don’t know.” Other than the bad service, the ice cream was super melted and was dripping even as the worker was handing me the cone… Could have been a worse experience but certainly not the best.
Grace Porcher
Addie gave me great customer service, she should get a promotion
Timothy Hultquist
bad customer services
Res Ipsa
AMENDED REVIEW & SUPPLEMENTAL NOTE: The owner timely and appropriately responded to concerns. That’s important and appreciated. Original review failed to mention the ice cream was really good.
Graffy
Delicious ice cream and sometimes you get ice cream for free. But it's really expensive.
DSH
Terrible ice cream, melted and just sitting on the top of the container and still served like there’s no issue. No sanitation practices being followed. Just threw it away immediately.
Kyler 17 Hamilton (DJ and YouTube police)
Here’s a picture for the grad as a award three cheer for you
Sam and Ivy Rigoli
Sebastian, Hudson and Davis were so incredibly helpful with making an ice cream selection! They were very mindful when suggesting toppings as well! Our ice cream was excellent and the staff was so friendly! 10/10 Would return!!
Noah Fischer
great service from sebastian and hudson very energetic fun crew!!
Omar Mukhales
Hudson Sebastian and Davis are great they took care of me and had great energy
Great ice cream and the two young men behind the counter were holding it down!!!
Atmosphere: 5
Food: 5
Service: 5
Michael abitol
Best ice cream I’ve had in Charlotte.
Atmosphere: 3
Food: 5
Service: 5
James Nimmo
10/5/2024...250pm Rea rd. I walked out because I wasn't greeted. The customer service from these 2 women was silent. I'm guessing I was a ghost.
Atmosphere: 1
Food: 1
Service: 1
Amaya Blake
I visited this location, and a nice boy with a buzz cut greeted me and made me one of the best milkshakes I’ve ever had. It was delicious!! His name was Brody I think (don’t quote me on it). He was so nice and genuinely made the experience worth the drive. Go get yourself a snickers milkshake from this location!!
Atmosphere: 4
Food: 5
Service: 5
Meenu Saini
This place is my go to spot whenever I'm craving ice cream. The service is fast and the ice cream is delicious. The staff are friendly and kind. One of my favorite spots
Bad customer service. I walked in to no one being in the lobby, the place was empty. I waited a few minutes before two girls walked in from the back. They were just talking to each other, not even greeting me or anything. I had to interrupt them to start my order and when I finished ordering they went straight back to talking to each other. I wanted to adjust my order a little bit and tried to ask them but they didn’t hear me over their talking. When I went to pay, one girl asked the other if it was two regular cones and the girl said “I don’t know.” Other than the bad service, the ice cream was super melted and was dripping even as the worker was handing me the cone… Could have been a worse experience but certainly not the best.
Addie gave me great customer service, she should get a promotion
bad customer services
AMENDED REVIEW & SUPPLEMENTAL NOTE: The owner timely and appropriately responded to concerns. That’s important and appreciated. Original review failed to mention the ice cream was really good.
Delicious ice cream and sometimes you get ice cream for free. But it's really expensive.
Terrible ice cream, melted and just sitting on the top of the container and still served like there’s no issue. No sanitation practices being followed. Just threw it away immediately.
Here’s a picture for the grad as a award three cheer for you
Sebastian, Hudson and Davis were so incredibly helpful with making an ice cream selection! They were very mindful when suggesting toppings as well! Our ice cream was excellent and the staff was so friendly! 10/10 Would return!!
great service from sebastian and hudson very energetic fun crew!!
Hudson Sebastian and Davis are great they took care of me and had great energy
Restaurantji Recommends
Great ice cream and the two young men behind the counter were holding it down!!!
Atmosphere: 5
Food: 5
Service: 5
Best ice cream I’ve had in Charlotte.
Atmosphere: 3
Food: 5
Service: 5
10/5/2024...250pm Rea rd. I walked out because I wasn't greeted. The customer service from these 2 women was silent. I'm guessing I was a ghost.
Atmosphere: 1
Food: 1
Service: 1
I visited this location, and a nice boy with a buzz cut greeted me and made me one of the best milkshakes I’ve ever had. It was delicious!! His name was Brody I think (don’t quote me on it). He was so nice and genuinely made the experience worth the drive. Go get yourself a snickers milkshake from this location!!
Atmosphere: 4
Food: 5
Service: 5
This place is my go to spot whenever I'm craving ice cream. The service is fast and the ice cream is delicious. The staff are friendly and kind. One of my favorite spots
Atmosphere: 5
Food: 5
Service: 5
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