Great ice cream and the two young men behind the counter were holding it down!!!
Atmosphere: 5
Food: 5
Service: 5
Michael abitol
Best ice cream I’ve had in Charlotte.
Atmosphere: 3
Food: 5
Service: 5
James Nimmo
10/5/2024...250pm Rea rd. I walked out because I wasn't greeted. The customer service from these 2 women was silent. I'm guessing I was a ghost.
Atmosphere: 1
Food: 1
Service: 1
Amaya Blake
I visited this location, and a nice boy with a buzz cut greeted me and made me one of the best milkshakes I’ve ever had. It was delicious!! His name was Brody I think (don’t quote me on it). He was so nice and genuinely made the experience worth the drive. Go get yourself a snickers milkshake from this location!!
Atmosphere: 4
Food: 5
Service: 5
Meenu Saini
This place is my go to spot whenever I'm craving ice cream. The service is fast and the ice cream is delicious. The staff are friendly and kind. One of my favorite spots
Atmosphere: 5
Food: 5
Service: 5
Nicola Aguilera
Marble Slab held an ice-cream social in my office building. The flavors and toppings were delicious. I had the mango sorbet and it was very good with just the right amount of sweetness. Thank you to Lisa for being so kind and hosting the event! Will definitely check out your store locations!
Food: 5
Service: 5
Tracy Andrews
Ice cream was great! Service by the young man was awful! He acted like he didn't even want to be there! Then he shouldn't!
While the ice cream was good the service was not. Me and my boyfriend walked in and there was about 4 girls behind the counter all talking and didn’t acknowledge us for about 10 mins. When we finally did one of them was cussing and they barely said a word to us when we put our order in. Very disappointing.
Atmosphere: 1
Food: 5
Service: 1
John Abrahamson
Love the concept, and I enjoyed their available options. Wasn't impressed by the portions and prices compared to other local shoppes. My two scoop waffle cup with 2 toppings was $10 (incl dollar tip), but it looked like 1 scoop at most places in Charlotte. Maybe it was just a new employee, or because she forgot I ordered a waffle cup, and "moved" my ice cream from one cup to the correct one (and left some ice cream behind).
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Waffle Bowl
S. C.
I absolutely love their ice cream. There is typically always a warm, friendly environment. My only issue is sanitary. A staff employee was sweeping the floor when a family entered the store. Since another employee was preparing my order, the other employee who was sweeping the floor waited on them. The employee did not wash or sanitize her hands after touching a nasty dirty broom before touching the tools to scoop the ice cream, toppings lid, or cups and cones. Come on staff, please be clean.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Oreo and Strawberry Cheesecake Ice Cream in Dipped Waffle Bowl, 2 Quarts & 4 Free Waffle Bowls
After a long day I was trying to unwind and was craving some ice cream so I visited the store and was gladly surprised by how amazing the customer experience was by the two girls working who put a smile on my face, the ice cream was great and the experience even greater!
Atmosphere: 5
Food: 5
Service: 5
Jordan
After a long day I was trying to unwind and was craving some ice cream so I visited the store and was gladly surprised by how amazing the customer experience was by the two girls working who put a smile on my face, the ice cream was great and the experience even greater!
Atmosphere: 5
Food: 5
Service: 5
abby
Excellent customer service! I come in every Wednesday and the girl who works has the best attitude and was really kind and patient. Would definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Erick Robalino
The ice cream & shakes are good. I have an issue with the employees that work there. Poor customer service. I was there waiting for 15 minutes. Nobody was in the store except for me and another customer that was paying at register. There were 2 employees at the store. One was taking care the customer at the register, the other employee was mopping the floor behind the counter. She did acknowledge that I was there waiting for someone to take my order. She ignored me & kept mopping. Then finally she stopped mopping because the other employee told her that I was next. She started to prepare my order which was 2 shakes. She took the blender put milk then 3 ice cream scoops. Then she stopped because the customer that already paid asked her about prices of the ice cream cones he just paid. She stopped my order and began doing the math on the customer order. In the meantime the other employee that was at the register before went to the back for 5 minutes then came back and joined the one who was doing the math. My order was left just like that. I got no choice but leave this freaking place very frustrated & disappointed. These morons should be retrained. Seriously!
Service: 1
Recommended dishes: Floats
Ni M
Definitely a must if you’re craving sweets. The hospitality and quality is just perfect.
Great ice cream and the two young men behind the counter were holding it down!!!
Atmosphere: 5
Food: 5
Service: 5
Best ice cream I’ve had in Charlotte.
Atmosphere: 3
Food: 5
Service: 5
10/5/2024...250pm Rea rd. I walked out because I wasn't greeted. The customer service from these 2 women was silent. I'm guessing I was a ghost.
Atmosphere: 1
Food: 1
Service: 1
I visited this location, and a nice boy with a buzz cut greeted me and made me one of the best milkshakes I’ve ever had. It was delicious!! His name was Brody I think (don’t quote me on it). He was so nice and genuinely made the experience worth the drive. Go get yourself a snickers milkshake from this location!!
Atmosphere: 4
Food: 5
Service: 5
This place is my go to spot whenever I'm craving ice cream. The service is fast and the ice cream is delicious. The staff are friendly and kind. One of my favorite spots
Atmosphere: 5
Food: 5
Service: 5
Marble Slab held an ice-cream social in my office building. The flavors and toppings were delicious. I had the mango sorbet and it was very good with just the right amount of sweetness. Thank you to Lisa for being so kind and hosting the event! Will definitely check out your store locations!
Food: 5
Service: 5
Ice cream was great! Service by the young man was awful! He acted like he didn't even want to be there! Then he shouldn't!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Strawberry Shortcake Ice Cream Cake
While the ice cream was good the service was not. Me and my boyfriend walked in and there was about 4 girls behind the counter all talking and didn’t acknowledge us for about 10 mins. When we finally did one of them was cussing and they barely said a word to us when we put our order in. Very disappointing.
Atmosphere: 1
Food: 5
Service: 1
Love the concept, and I enjoyed their available options. Wasn't impressed by the portions and prices compared to other local shoppes. My two scoop waffle cup with 2 toppings was $10 (incl dollar tip), but it looked like 1 scoop at most places in Charlotte. Maybe it was just a new employee, or because she forgot I ordered a waffle cup, and "moved" my ice cream from one cup to the correct one (and left some ice cream behind).
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Waffle Bowl
I absolutely love their ice cream. There is typically always a warm, friendly environment. My only issue is sanitary. A staff employee was sweeping the floor when a family entered the store. Since another employee was preparing my order, the other employee who was sweeping the floor waited on them. The employee did not wash or sanitize her hands after touching a nasty dirty broom before touching the tools to scoop the ice cream, toppings lid, or cups and cones. Come on staff, please be clean.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Oreo and Strawberry Cheesecake Ice Cream in Dipped Waffle Bowl, 2 Quarts & 4 Free Waffle Bowls
Restaurantji Recommends
After a long day I was trying to unwind and was craving some ice cream so I visited the store and was gladly surprised by how amazing the customer experience was by the two girls working who put a smile on my face, the ice cream was great and the experience even greater!
Atmosphere: 5
Food: 5
Service: 5
After a long day I was trying to unwind and was craving some ice cream so I visited the store and was gladly surprised by how amazing the customer experience was by the two girls working who put a smile on my face, the ice cream was great and the experience even greater!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service! I come in every Wednesday and the girl who works has the best attitude and was really kind and patient. Would definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
The ice cream & shakes are good. I have an issue with the employees that work there. Poor customer service. I was there waiting for 15 minutes. Nobody was in the store except for me and another customer that was paying at register. There were 2 employees at the store. One was taking care the customer at the register, the other employee was mopping the floor behind the counter. She did acknowledge that I was there waiting for someone to take my order. She ignored me & kept mopping. Then finally she stopped mopping because the other employee told her that I was next. She started to prepare my order which was 2 shakes. She took the blender put milk then 3 ice cream scoops. Then she stopped because the customer that already paid asked her about prices of the ice cream cones he just paid. She stopped my order and began doing the math on the customer order. In the meantime the other employee that was at the register before went to the back for 5 minutes then came back and joined the one who was doing the math. My order was left just like that. I got no choice but leave this freaking place very frustrated & disappointed. These morons should be retrained. Seriously!
Service: 1
Recommended dishes: Floats
Definitely a must if you’re craving sweets. The hospitality and quality is just perfect.
Atmosphere: 5
Food: 5
Service: 5
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