Horrible customer service Bad attitudes Dirty parking lot Rude staff Cold food Non-communicative
Atmosphere: 1
Food: 1
Service: 1
Monique Rutledge
Wow and never again. I lnow its a gamble going to McDonald's but OMG was this the worst. Service was unfriendly and rude, order was wrong (ot was repeated back right but not keyed in nor delivered right), and then to make it worse...they weren't busy at all yet somehow my nuggets were cold, fries were soggy, tasted like old grease and cold and my soda had about 2 ice cubes in it. Just gross and ill starve next time. Worst McDonald's experience ever and that's crazy.
Atmosphere: 1
Food: 1
Service: 1
David Meyer
Ordered online thinking it would be faster—big mistake. Sat in the drive-through for 15 minutes with zero movement while several people parked, walked in, ordered, and left with their food. When I went inside to ask about my already-paid order, I was told I could only receive it through the drive-through. Had to get back in line and wait another 20 minutes. Absolutely ridiculous. Online ordering should never be slower than ordering in person.
Atmosphere: 1
Food: 1
Service: 1
Tarek l طرقي
Bad surface
Kalil McClary (Chef Kalil)
Rude staff!!! Early in the morning!
Atmosphere: 1
Food: 1
Service: 1
Alexis Johnson
I went through the drive thru the guy that took the other was so slow and didn't know how to do my order right
Atmosphere: 2
Food: 4
Service: 3
Pam Jackson
Too slow
Atmosphere: 1
Food: 3
Service: 1
Duncan Beignet
I GOT EVERYBODY BEAT! Driving through Charlotte, I wanted coffee, Ordered it mobile on the 'next McDonalds' (sugar creek). We rolled off the freeway into a line not moving, crazy wait, shady people in the parking lot, actually got panhandled while stuck in the drive through ('can you spare a dollar'?). We had an appt, just wanted a coffee, had to DRIVE OFF WITHOUT GETTING IT! It was insane. I have NEVER HAD that happen. ... at a McDonalds?
Freddie Harward
The staff here - especially at night is extremly rude and unhelpful. When there was an issue with my mobile order the store manager on duty told me to go away so i wouldnt mess up her timer and refused to help me even when I was showing her the order on my account. Gave me no help in sorting out the order or getting a refund. I work late nights and this is frequently the only place open and time and time again the staff is geniuenly awful and mean to customers.
Edit: I added a star back to service because of one vary kind young man who was working alone one night he was vary funny and kind ! I just went by again and both the man and the woman previously mentioned were working. The man was kind, the woman was silent even when I tried to talk to her. Also; There is a large homeless population nearby and it is NOT the fault of the staff but I have been harassed and assaulted in the parking lot, in my car while using the drive through, I am usually here late at night due to my work and not much else being open and it can be quite scary. More lighting would be nice.
Atmosphere: 1
Food: 4
Service: 2
V H
UNSAFE AREA. We were just passed through on the highway & needed a rest stop. This McDonalds has a metal fence around it. The side separating it from the hotel next door has barbed wire across the top!There are ppl camping on the sidewalk who had started a campfire right on the street. There are signs saying you can only sit to eat for 30 minutes or you'll be asked to leave. You have to have a code to enter the bathroom that you only get if you buy something. DON'T STOP HERE.
By far the worse McDonald's I have ever been too. Placed a mobile order for the drive thru, waited 15 minutes at the drive thru for someone to respond, no one answered, I had to drive up to the window to get someone. Then was told that I bypassed the drive thru and was my fault that they messed up the orders. I could hear the employees yelling on how they are getting pissed off at other employees. I will check avoid this store from now on. Bad customer service.
Atmosphere: 1
Food: 3
Service: 1
G R
I was trying to get some food this morning at 6:38am and a black lady says she don't understand what I was saying and she discriminate me and didn't take my order and the link you sent me don't even work
Atmosphere: 1
Food: 1
Service: 1
D Mcginnis
Ordered large macchiato got small
Kawan 3726
poor service
Atmosphere: 1
Service: 1
Cole Engle
Considering there are very few people in the drive through line early in the morning their wait time for ordering are consistently terrible. There’s clearly a reason this location can only muster 3 stars.
Horrible customer service
Bad attitudes
Dirty parking lot
Rude staff
Cold food
Non-communicative
Atmosphere: 1
Food: 1
Service: 1
Wow and never again. I lnow its a gamble going to McDonald's but OMG was this the worst. Service was unfriendly and rude, order was wrong (ot was repeated back right but not keyed in nor delivered right), and then to make it worse...they weren't busy at all yet somehow my nuggets were cold, fries were soggy, tasted like old grease and cold and my soda had about 2 ice cubes in it. Just gross and ill starve next time. Worst McDonald's experience ever and that's crazy.
Atmosphere: 1
Food: 1
Service: 1
Ordered online thinking it would be faster—big mistake. Sat in the drive-through for 15 minutes with zero movement while several people parked, walked in, ordered, and left with their food. When I went inside to ask about my already-paid order, I was told I could only receive it through the drive-through. Had to get back in line and wait another 20 minutes. Absolutely ridiculous. Online ordering should never be slower than ordering in person.
Atmosphere: 1
Food: 1
Service: 1
Bad surface
Rude staff!!! Early in the morning!
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru the guy that took the other was so slow and didn't know how to do my order right
Atmosphere: 2
Food: 4
Service: 3
Too slow
Atmosphere: 1
Food: 3
Service: 1
I GOT EVERYBODY BEAT! Driving through Charlotte, I wanted coffee, Ordered it mobile on the 'next McDonalds' (sugar creek). We rolled off the freeway into a line not moving, crazy wait, shady people in the parking lot, actually got panhandled while stuck in the drive through ('can you spare a dollar'?). We had an appt, just wanted a coffee, had to DRIVE OFF WITHOUT GETTING IT! It was insane. I have NEVER HAD that happen. ... at a McDonalds?
The staff here - especially at night is extremly rude and unhelpful. When there was an issue with my mobile order the store manager on duty told me to go away so i wouldnt mess up her timer and refused to help me even when I was showing her the order on my account. Gave me no help in sorting out the order or getting a refund. I work late nights and this is frequently the only place open and time and time again the staff is geniuenly awful and mean to customers.
Edit:
I added a star back to service because of one vary kind young man who was working alone one night he was vary funny and kind ! I just went by again and both the man and the woman previously mentioned were working. The man was kind, the woman was silent even when I tried to talk to her.
Also;
There is a large homeless population nearby and it is NOT the fault of the staff but I have been harassed and assaulted in the parking lot, in my car while using the drive through, I am usually here late at night due to my work and not much else being open and it can be quite scary. More lighting would be nice.
Atmosphere: 1
Food: 4
Service: 2
UNSAFE AREA. We were just passed through on the highway & needed a rest stop. This McDonalds has a metal fence around it. The side separating it from the hotel next door has barbed wire across the top!There are ppl camping on the sidewalk who had started a campfire right on the street. There are signs saying you can only sit to eat for 30 minutes or you'll be asked to leave. You have to have a code to enter the bathroom that you only get if you buy something. DON'T STOP HERE.
Atmosphere: 1
Service: 1
Restaurantji Recommends
By far the worse McDonald's I have ever been too. Placed a mobile order for the drive thru, waited 15 minutes at the drive thru for someone to respond, no one answered, I had to drive up to the window to get someone. Then was told that I bypassed the drive thru and was my fault that they messed up the orders. I could hear the employees yelling on how they are getting pissed off at other employees. I will check avoid this store from now on. Bad customer service.
Atmosphere: 1
Food: 3
Service: 1
I was trying to get some food this morning at 6:38am and a black lady says she don't understand what I was saying and she discriminate me and didn't take my order and the link you sent me don't even work
Atmosphere: 1
Food: 1
Service: 1
Ordered large macchiato got small
poor service
Atmosphere: 1
Service: 1
Considering there are very few people in the drive through line early in the morning their wait time for ordering are consistently terrible. There’s clearly a reason this location can only muster 3 stars.
Atmosphere: 1
Food: 1
Service: 1
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