Capital Heights,MD. I just had the worst experience I have ever had. I had a representative tell me her app not working was not her problem and I quote “ I don’t want to deal with you just take the sandwich” I did not come to get a free meal. I was trying to use my birthday coupon that expires tomorrow. The manager was not on duty. After my experience 3 customers walked out. No excuse for this bad behavior. I will speak with the manager as soon as possible. No one deserves this kind of treatment.
Alexa Paoletta
I went to dinner at 7:15pm on a weekday. This was my first visit. There is absolutely NO reason why they were out of food. My friend and I ordered and the worker informed us they were out of some sort of chicken and the lamb. He then failed to mention that they were also out of 3 other ingredients specifically in the bowl my friend ordered, in addition to the sauce that came with that bowl and the sauce he suggested. He then said they didn’t have any avocados, but that he could check in the back, “but…” So my friend said, yes, she wanted him to check. Lo and behold, avocados! Imagine that! Ingredients that were in my bowl were also “out.” I worked hospitality for 12 years. There is absolutely NO reason to tell a guest you’re out of half your menu at 7:15pm on a Wednesday night AND to act like you couldn’t care less to check on the ingredients you *likely* in the back. If you’re out of a dressing - go make it! It’s your job! If you’re out of ingredients - prep more! It is absolutely unacceptable how many times we were told “actually, we’re out of that too.” I paid almost $30 for a mediocre meal and horrible service.
Atmosphere: 2
Food: 4
Service: 1
Janet Dutill
I went following the lunch rush. It was good, but maybe not as good as it would have been before the lunch rush. It was my first time and I didn't know where plasticware was, or what to do with my garbage. The staff got my meal, asked minimal questions as they prepared my meal.
I sat and ate quietly and didn't bother to ask if there were drink refills.
Atmosphere: 4
Food: 4
Service: 4
Quisha Bellamy
Customer service is very poor! You’re not acknowledged when entering and the staff is very slow! You can put in an online order and it will still take a long time to get your food.
ron cubbage
Could not tell it was a chain. Good food, well made
Elayaperumal G
Sure you can visit for mediteranian food..similar to cava
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bowl
Sean Mc
Went in for DoorDash pick up for an order I placed for myself and the staff alerted me that they didn’t have an order showing, for some reason my DoorDash app defaulted the store location for pick up to their location near uptown and I told them it wouldn’t let me refund unfortunately. Their staff member Holden, a complete legend, didn’t hesitate to offer my order on the house which was super admirable of him. We had a brief and friendly conversation unrelated to this incident afterwards which really made him come off as a genuine person. Definitely coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Kyra Quinn
Was staying at the nearby Hilton during vacation and came here for dinner. They were understaffed, and staff was not only unfriendly but didn't even acknowledge me for minutes on end. One staffer was doing only online orders, one was working in the kitchen and one was serving actual customers in the restaurant. I ordered a wrap, she looked like she didn't know how to make it, then proceeded to overfill it to the extent that it exploded all over the table while I was trying to eat it. This location is really poorly managed. Don't waste your time or money - walk across the parking lot to Cava or Piada instead. Better food and far better service.
Atmosphere: 2
Food: 3
Service: 1
Nicole F
Quick service and fresh, delicious food.
Atmosphere: 5
Food: 5
Service: 5
Sanobar Shaikh
Please don't order from this store. They misplace the order and later the store manager does not even acknowledge his mistake and customer feedback. We recently had very bad and ugly experience with this store and manager of the store. They lost us as a customer.
I order 3 bowls but the store only gave us 2 bowls. I couldn't check my order since the bag was closed due to order sticker. When we reached out for complain the phone number routed us to corporate location. AI noted down our complaints but no response since then. We went to store but store manager was rude and didn't even acknowledge the store mistake. The store manager and staff were not co-operative.
Spent money but didn't even get money. Rather than being apologetic the manager was arguing with us.
Had a bad experience of online order placed by their website, the store at Charlotte University did accept our online order and fulfilled only half of it, since it was placed online we assumed all our order was in the togo bag and took it home. We received half order, there is no phone number on the receipt and if you call the customer service it goes on and on and never connect to store, we placed a complaint as per their instructions but no resolution yet,6 days later we tried explaining the situation in the store and they were not accepting it was their fault. The store manager was not even understanding the whole situation. Do not recommend since there are trust issues with their customers.
Atmosphere: 1
Food: 1
Service: 1
Michael Moyer
Fresh, flavorful ingredients, tons of variety, and large portion sizes for very reasonable prices!
Atmosphere: 4
Food: 5
Service: 5
Trent Glass
Out of half the stuff most of the time and no more free pita? Just informed the no pita with a bowl was a policy decision so I won’t be going back until I get my pita
Atmosphere: 1
Food: 1
Service: 1
james browder
terrible service if I could gave them a zero it would waited 10 minutes no one ask to take my order I was the only one in the line sat down and waited no one took my order after waiting. Just left worker open the door for me to leave and still did not acknowledge me. one worker on a cellphone and one worker cooking. They were out of several items on the serving line second time I have been and the second time I have been disappointed.
Natalie N
There is nothing fast about this place.They are under-staffed and disorganized. Atleast, they are clean but it seems that all they do there. You place can place an online order, set an time for arrival, arrive on time to pick up your food and still have to wait 10-15 mins to be told your food is getting made now. Also as you wait, they will make your order wrong and not tell you of they run out of something. I ordered corn salsa and got spicy feta. I gave this place too much money. Please do a training on timing, quality control and customer service or close this place down.
Capital Heights,MD. I just had the worst experience I have ever had. I had a representative tell me her app not working was not her problem and I quote “ I don’t want to deal with you just take the sandwich” I did not come to get a free meal. I was trying to use my birthday coupon that expires tomorrow. The manager was not on duty. After my experience 3 customers walked out. No excuse for this bad behavior. I will speak with the manager as soon as possible. No one deserves this kind of treatment.
I went to dinner at 7:15pm on a weekday. This was my first visit. There is absolutely NO reason why they were out of food. My friend and I ordered and the worker informed us they were out of some sort of chicken and the lamb. He then failed to mention that they were also out of 3 other ingredients specifically in the bowl my friend ordered, in addition to the sauce that came with that bowl and the sauce he suggested. He then said they didn’t have any avocados, but that he could check in the back, “but…” So my friend said, yes, she wanted him to check. Lo and behold, avocados! Imagine that! Ingredients that were in my bowl were also “out.” I worked hospitality for 12 years. There is absolutely NO reason to tell a guest you’re out of half your menu at 7:15pm on a Wednesday night AND to act like you couldn’t care less to check on the ingredients you *likely* in the back. If you’re out of a dressing - go make it! It’s your job! If you’re out of ingredients - prep more! It is absolutely unacceptable how many times we were told “actually, we’re out of that too.” I paid almost $30 for a mediocre meal and horrible service.
Atmosphere: 2
Food: 4
Service: 1
I went following the lunch rush. It was good, but maybe not as good as it would have been before the lunch rush. It was my first time and I didn't know where plasticware was, or what to do with my garbage. The staff got my meal, asked minimal questions as they prepared my meal.
I sat and ate quietly and didn't bother to ask if there were drink refills.
Atmosphere: 4
Food: 4
Service: 4
Customer service is very poor! You’re not acknowledged when entering and the staff is very slow! You can put in an online order and it will still take a long time to get your food.
Could not tell it was a chain. Good food, well made
Sure you can visit for mediteranian food..similar to cava
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bowl
Went in for DoorDash pick up for an order I placed for myself and the staff alerted me that they didn’t have an order showing, for some reason my DoorDash app defaulted the store location for pick up to their location near uptown and I told them it wouldn’t let me refund unfortunately. Their staff member Holden, a complete legend, didn’t hesitate to offer my order on the house which was super admirable of him. We had a brief and friendly conversation unrelated to this incident afterwards which really made him come off as a genuine person. Definitely coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Was staying at the nearby Hilton during vacation and came here for dinner. They were understaffed, and staff was not only unfriendly but didn't even acknowledge me for minutes on end. One staffer was doing only online orders, one was working in the kitchen and one was serving actual customers in the restaurant. I ordered a wrap, she looked like she didn't know how to make it, then proceeded to overfill it to the extent that it exploded all over the table while I was trying to eat it. This location is really poorly managed. Don't waste your time or money - walk across the parking lot to Cava or Piada instead. Better food and far better service.
Atmosphere: 2
Food: 3
Service: 1
Quick service and fresh, delicious food.
Atmosphere: 5
Food: 5
Service: 5
Please don't order from this store. They misplace the order and later the store manager does not even acknowledge his mistake and customer feedback. We recently had very bad and ugly experience with this store and manager of the store. They lost us as a customer.
I order 3 bowls but the store only gave us 2 bowls. I couldn't check my order since the bag was closed due to order sticker. When we reached out for complain the phone number routed us to corporate location. AI noted down our complaints but no response since then. We went to store but store manager was rude and didn't even acknowledge the store mistake. The store manager and staff were not co-operative.
Spent money but didn't even get money. Rather than being apologetic the manager was arguing with us.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Had a bad experience of online order placed by their website, the store at Charlotte University did accept our online order and fulfilled only half of it, since it was placed online we assumed all our order was in the togo bag and took it home. We received half order, there is no phone number on the receipt and if you call the customer service it goes on and on and never connect to store, we placed a complaint as per their instructions but no resolution yet,6 days later we tried explaining the situation in the store and they were not accepting it was their fault. The store manager was not even understanding the whole situation. Do not recommend since there are trust issues with their customers.
Atmosphere: 1
Food: 1
Service: 1
Fresh, flavorful ingredients, tons of variety, and large portion sizes for very reasonable prices!
Atmosphere: 4
Food: 5
Service: 5
Out of half the stuff most of the time and no more free pita? Just informed the no pita with a bowl was a policy decision so I won’t be going back until I get my pita
Atmosphere: 1
Food: 1
Service: 1
terrible service if I could gave them a zero it would waited 10 minutes no one ask to take my order I was the only one in the line sat down and waited no one took my order after waiting. Just left worker open the door for me to leave and still did not acknowledge me. one worker on a cellphone and one worker cooking. They were out of several items on the serving line second time I have been and the second time I have been disappointed.
There is nothing fast about this place.They are under-staffed and disorganized. Atleast, they are clean but it seems that all they do there. You place can place an online order, set an time for arrival, arrive on time to pick up your food and still have to wait 10-15 mins to be told your food is getting made now. Also as you wait, they will make your order wrong and not tell you of they run out of something. I ordered corn salsa and got spicy feta. I gave this place too much money. Please do a training on timing, quality control and customer service or close this place down.
Food: 1
Service: 1
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