I ordered a simple sandwich at Panera and specifically did not ask for bacon. When my food came, it had bacon all over it. I cannot eat bacon for religious reasons, so this was not just a minor inconvenience — it was extremely upsetting.
When I brought it up, the manager accused me of lying and refused to remake the sandwich or do anything about it. I have never been treated with such disrespect at a restaurant before. Not only was the mistake unacceptable, but the complete lack of empathy and professionalism from management made the entire situation far worse.
I will not be returning to this Panera, and I strongly suggest others think twice before eating here. If they can’t respect customers’ dietary restrictions — or at the very least show basic courtesy when they make a mistake — they don’t deserve your business.
Atmosphere: 1
Food: 1
Service: 1
Matt Stahl
Used the drive thru and it took three different people to take my order. A cup of chicken noodle soup, a bbq chicken sandwich and a large tea. Once I ordered it took another three people asking if I paid before I was able to pay. After paying I was handed a bag and told “ it’s wet” and then the window slammed shut. I figured it was just water on the bag. Well it was half the soup….The sandwich had two small chunks of chicken and was ice cold. I didn’t go back and never will.
This location terrible.
Atmosphere: 1
Food: 1
Service: 1
Jill Critchfield
Well where to begin- food was so inedible. My husband did not eat his breakfast sandwich and the scone was like a sugar piece of cardboard. Service, thought the young lady was sweet, she forgot our $5 change even after we reminded her.
Food: 1
Service: 2
Miesha Simpson
I walked in and went to the kiosk to order, but I didn’t see the breakfast soufflé listed even though there were at least 10 of them still sitting out. I walked up to the front to ask about them. Two employees came over, looked at me, and then just walked off without saying a word. Eventually, one person did help and told me they couldn’t serve them because it was past breakfast hours. If that’s the case, I’m not sure why they were still visibly out.
I left feeling confused and honestly a little disrespected. I’m not sure if I was ignored because I’m Black or simply because the staff didn’t care, but either way it came off as rude and dismissive. That kind of customer service is unacceptable.
Atmosphere: 5
Food: 1
Service: 1
Nina Mack
Great food. But $37 for 2 sandwiches and 2 soups? I could have gone to Olive Garden for lunch for that. Prices dont align
Atmosphere: 3
Food: 3
Service: 3
Tristan Mills
Restaurant is DIRTY. Sticky floors, tables, spoiled smell to the air. Desperately needs deep clean and carpet steaming/replacement. Really surprising considering the level of the Waverly shopping center. Clearly the owner either doesn't visit or doesn't care.
This paired with ever-increasing food prices makes it a hard pass for me.
Atmosphere: 1
Food: 3
Service: 3
Melissa Ansell
I asked for extra cheese which was slapped on as an afterthought, not melted. Gross
2nd time my order hasn't been as expected at this location
Atmosphere: 4
Food: 3
Service: 5
Tamera Szijarto
The food was fly!
Atmosphere: 5
Food: 5
Service: 5
kyle drake
Waited 30 minutes in line in drive through. Got wrong order after I clarified what I ordered. They didn’t seem to care or offer anything to make it right. Had to walk inside to wait another 10 minutes.
Atmosphere: 1
Food: 2
Service: 1
Hunter Sandersob
Waited half an hour in the drive thru line. Pulled up to the window and all the workers were just sitting around as folks waited in line for their food.
Nothing great, nothing terrible. Restaurant needs some cleaning and updating.
Atmosphere: 3
Food: 3
Service: 3
Sayantan Chakraborty
Horrible service, they will never get your order right and you have to wait for 30-40 mins even ordered from app way ahead.
Atmosphere: 4
Food: 4
Service: 1
Liam Hall
Wish I had read the reviews before coming. Avoid drive thru at all cost, took 30mins for an online order.
Alex Gasanov
Me and my gym buddies pulled up here to eat our mcdonalds, as soon as we put our food on their tables outside a guy came out yelling at us saying hes calling the cops for trespassing. Clown management, just ask us to leave no point of involving the police for no reason. Cops were chill per usual.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Esposito
If I could leave zero stars I would. The food was lower than average. We were the only car in the drive through line and it took 15 minutes for the employee to get our order, then it came with a large side of attitude from an unprofessional, rude young “lady.” If I owned this store, I would be humiliated by the employees.
I ordered a simple sandwich at Panera and specifically did not ask for bacon. When my food came, it had bacon all over it. I cannot eat bacon for religious reasons, so this was not just a minor inconvenience — it was extremely upsetting.
When I brought it up, the manager accused me of lying and refused to remake the sandwich or do anything about it. I have never been treated with such disrespect at a restaurant before. Not only was the mistake unacceptable, but the complete lack of empathy and professionalism from management made the entire situation far worse.
I will not be returning to this Panera, and I strongly suggest others think twice before eating here. If they can’t respect customers’ dietary restrictions — or at the very least show basic courtesy when they make a mistake — they don’t deserve your business.
Atmosphere: 1
Food: 1
Service: 1
Used the drive thru and it took three different people to take my order. A cup of chicken noodle soup, a bbq chicken sandwich and a large tea. Once I ordered it took another three people asking if I paid before I was able to pay. After paying I was handed a bag and told “ it’s wet” and then the window slammed shut. I figured it was just water on the bag. Well it was half the soup….The sandwich had two small chunks of chicken and was ice cold. I didn’t go back and never will.
This location terrible.
Atmosphere: 1
Food: 1
Service: 1
Well where to begin- food was so inedible. My husband did not eat his breakfast sandwich and the scone was like a sugar piece of cardboard. Service, thought the young lady was sweet, she forgot our $5 change even after we reminded her.
Food: 1
Service: 2
I walked in and went to the kiosk to order, but I didn’t see the breakfast soufflé listed even though there were at least 10 of them still sitting out. I walked up to the front to ask about them. Two employees came over, looked at me, and then just walked off without saying a word. Eventually, one person did help and told me they couldn’t serve them because it was past breakfast hours. If that’s the case, I’m not sure why they were still visibly out.
I left feeling confused and honestly a little disrespected. I’m not sure if I was ignored because I’m Black or simply because the staff didn’t care, but either way it came off as rude and dismissive. That kind of customer service is unacceptable.
Atmosphere: 5
Food: 1
Service: 1
Great food. But $37 for 2 sandwiches and 2 soups? I could have gone to Olive Garden for lunch for that. Prices dont align
Atmosphere: 3
Food: 3
Service: 3
Restaurant is DIRTY. Sticky floors, tables, spoiled smell to the air. Desperately needs deep clean and carpet steaming/replacement. Really surprising considering the level of the Waverly shopping center. Clearly the owner either doesn't visit or doesn't care.
This paired with ever-increasing food prices makes it a hard pass for me.
Atmosphere: 1
Food: 3
Service: 3
I asked for extra cheese which was slapped on as an afterthought, not melted. Gross
2nd time my order hasn't been as expected at this location
Atmosphere: 4
Food: 3
Service: 5
The food was fly!
Atmosphere: 5
Food: 5
Service: 5
Waited 30 minutes in line in drive through. Got wrong order after I clarified what I ordered. They didn’t seem to care or offer anything to make it right. Had to walk inside to wait another 10 minutes.
Atmosphere: 1
Food: 2
Service: 1
Waited half an hour in the drive thru line. Pulled up to the window and all the workers were just sitting around as folks waited in line for their food.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Nothing great, nothing terrible. Restaurant needs some cleaning and updating.
Atmosphere: 3
Food: 3
Service: 3
Horrible service, they will never get your order right and you have to wait for 30-40 mins even ordered from app way ahead.
Atmosphere: 4
Food: 4
Service: 1
Wish I had read the reviews before coming. Avoid drive thru at all cost, took 30mins for an online order.
Me and my gym buddies pulled up here to eat our mcdonalds, as soon as we put our food on their tables outside a guy came out yelling at us saying hes calling the cops for trespassing. Clown management, just ask us to leave no point of involving the police for no reason. Cops were chill per usual.
Atmosphere: 1
Food: 1
Service: 1
If I could leave zero stars I would. The food was lower than average. We were the only car in the drive through line and it took 15 minutes for the employee to get our order, then it came with a large side of attitude from an unprofessional, rude young “lady.” If I owned this store, I would be humiliated by the employees.
Food: 2
Service: 1
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