Ordered two large original pepperoni pizzas and got two thin ones on Uber eats. I understand if I was a last man order but this is common sense and apparently there’s no workers late night that have common sense. I’ll make sure we disappointed. As soon as I got my order, the store was closed and Uber eats takes 48 hours For any type of resolution. This is unacceptable. If they were too lazy to make what I ordered they could have just called to cancel it or offer an alternative. Not the first time my order was wrong. I have a family to feed and now they’ll probably be starving tonight with this thin pizza. This was my last dollar.
Atmosphere: 1
Food: 1
Service: 1
Marcus Carthran
I had to reschedule order 3 different times and still didn’t get my order. I waited 4 hrs just to end up getting refund anyways.
Atmosphere: 1
Food: 1
Service: 1
Andrea Springs
Young lady making pizza dough was on her phone. Didn't wash her hands after handling her phone.
Atmosphere: 2
Food: 2
Service: 3
Demetrius Pitts
I WILL NEVER RETURN.
a One star product, for its one star customers.
Understood.
Atmosphere: 1
Food: 1
Service: 1
A A
Not even sure what I got delivered, something mushed/ burnt in a box and don’t even look like what I ordered ingredients wise
Atmosphere: 1
Food: 1
Service: 1
Eric Burchett
Horrible job completing the correct order. Messed up 2 pizzas completely and did not provide cheesesteaks I order. Would give a 0 if I could and doubt they will even respond. Please do not order through this location
Atmosphere: 1
Food: 1
Service: 1
Nikkia Shuler
I already hate papa johns but just when I thought it's been years maybe they change it's horrible! Yea definitely won't be back. I'd rather eat mcdonald's. Now I'm having to order more food what a waist of a night.
Food: 1
James Causey
Quick and the pizza was awesome
Atmosphere: 5
Food: 5
Service: 5
Jared Shellhorn
This trash place took my order and made me wait an hour to tell me they cancelled my order then hung up on me.
Atmosphere: 1
Food: 1
Service: 1
Niaria Rice
I visited this location and was really disappointed with the service. The associate barely acknowledged me, didn’t say a single word, and acted as if I was bothering him. There was no greeting or interaction, just handed me the pizza and that was it. Basic customer service, like a greeting or some politeness, goes a long way, and unfortunately, it was completely lacking during my visit.
Ordered my pizza an hour before close, nothing. Called the store and the manager hung up on me after I asked if I would actually get my pizza tonight. Don’t bother ordering through the app, it’s worthless, just like the manager. Stay away from this place, they’ll take your order, charge you, then cancel your order when it’s too late to get food.
Colin Caldwell
They’ll take your money and give you no pizza
Service: 1
Mariah Skyy
This is by far the worst location in Charlotte. 2/3 of my items ordered was incorrect. Unprofessional and unapologetic.
Atmosphere: 1
Food: 1
Service: 1
Jodie Blakney
Terrible customer service. Terrible general manager. No wonder they aren’t “America’s pizza” anymore. This location lacks professionalism starting from the top down and I will never spend another penny here. Waited over 3 hours for pizza. Called to voice my concern to the GM, very nasty, not genuine, did not care about my frustration. After Covid hit it’s like people are begging others to be nice. Well I refuse. Avoid unless you are desperate. OH AND THE PIZZA SUCKS! COLD MUSHY AND THE MIDDLE UNDONE!
Atmosphere: 1
Food: 1
Service: 1
Kayla Jones
Pasta dish delivered with everything except the pasta
Ordered two large original pepperoni pizzas and got two thin ones on Uber eats. I understand if I was a last man order but this is common sense and apparently there’s no workers late night that have common sense. I’ll make sure we disappointed. As soon as I got my order, the store was closed and Uber eats takes 48 hours For any type of resolution. This is unacceptable. If they were too lazy to make what I ordered they could have just called to cancel it or offer an alternative. Not the first time my order was wrong. I have a family to feed and now they’ll probably be starving tonight with this thin pizza. This was my last dollar.
Atmosphere: 1
Food: 1
Service: 1
I had to reschedule order 3 different times and still didn’t get my order. I waited 4 hrs just to end up getting refund anyways.
Atmosphere: 1
Food: 1
Service: 1
Young lady making pizza dough was on her phone. Didn't wash her hands after handling her phone.
Atmosphere: 2
Food: 2
Service: 3
I WILL NEVER RETURN.
a One star product, for its one star customers.
Understood.
Atmosphere: 1
Food: 1
Service: 1
Not even sure what I got delivered, something mushed/ burnt in a box and don’t even look like what I ordered ingredients wise
Atmosphere: 1
Food: 1
Service: 1
Horrible job completing the correct order. Messed up 2 pizzas completely and did not provide cheesesteaks I order. Would give a 0 if I could and doubt they will even respond. Please do not order through this location
Atmosphere: 1
Food: 1
Service: 1
I already hate papa johns but just when I thought it's been years maybe they change it's horrible! Yea definitely won't be back. I'd rather eat mcdonald's. Now I'm having to order more food what a waist of a night.
Food: 1
Quick and the pizza was awesome
Atmosphere: 5
Food: 5
Service: 5
This trash place took my order and made me wait an hour to tell me they cancelled my order then hung up on me.
Atmosphere: 1
Food: 1
Service: 1
I visited this location and was really disappointed with the service. The associate barely acknowledged me, didn’t say a single word, and acted as if I was bothering him. There was no greeting or interaction, just handed me the pizza and that was it. Basic customer service, like a greeting or some politeness, goes a long way, and unfortunately, it was completely lacking during my visit.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Ordered my pizza an hour before close, nothing. Called the store and the manager hung up on me after I asked if I would actually get my pizza tonight. Don’t bother ordering through the app, it’s worthless, just like the manager. Stay away from this place, they’ll take your order, charge you, then cancel your order when it’s too late to get food.
They’ll take your money and give you no pizza
Service: 1
This is by far the worst location in Charlotte. 2/3 of my items ordered was incorrect. Unprofessional and unapologetic.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. Terrible general manager. No wonder they aren’t “America’s pizza” anymore. This location lacks professionalism starting from the top down and I will never spend another penny here. Waited over 3 hours for pizza. Called to voice my concern to the GM, very nasty, not genuine, did not care about my frustration. After Covid hit it’s like people are begging others to be nice. Well I refuse. Avoid unless you are desperate. OH AND THE PIZZA SUCKS! COLD MUSHY AND THE MIDDLE UNDONE!
Atmosphere: 1
Food: 1
Service: 1
Pasta dish delivered with everything except the pasta
Food: 3
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