Papa Johns Pizza

Curious half pepper for a whole extra large pizza, is that normal?

needs work on customer service. i walked in to pick up three pizzas and 2 2liters. i was immediately asked if i had a pick up order. no greeting or “welcome to papa johns”. after providing my name i was told my wait time would be 8-10 minutes, then he turned and walked away. i asked if i could go ahead and pay for it since i was paying with cash, to which i was ignored because of the AirPods in his ears. Him and the coworker in the back exchanged inappropriate topics while customers in the lobby waited for their orders. The only reason i give them two stars is because of the redhead worker who was making the pizzas. Excellent quality pizzas & very well mannered since he was the one to cash me out. Apologetic when he forget my bags for the two liters & works very quick. He asked if he could help me with anything else & when i said no thank you, he was kind and told me to have a great night. Props to him, he was basically running the place. Shame on the other two.

Atmosphere: 2

Food: 3

Service: 1

Just order Domino's
Took way too long when we live so close. They transferred the delivery to doordash. Food arrived barely warm, undercooked crust was very floppy/soft. Everything was bland, boneless buffalo bites were barely sauced and were not good. Cheese bread was cut into the tiniest strips, very weird. Good reminder to just stick with our usual Domino's.

Service: 1

The manager was super kind helping us out for our softball party! Will order from here again !

Atmosphere: 5

Food: 5

Service: 5

Food was amazing toppings was on point... Great service,very friendly over all 5 starts from me..

Atmosphere: 5

Food: 5

Service: 5

Food arrived on time however pizza wasn’t cut into slices and pepperoni was burnt, we even asked for extra cheese.

Mgr offered refund or another pizza but not both so we opted for the refund. Clearly after seeing other reviews they have some staffing issues at this location.

Food: 1

Service: 3

Pizza is delicious when it’s hot. You don’t have enough tables. The pizza is very tasty, but I don’t want to eat it cold.

Atmosphere: 1

Food: 5

Service: 2

Got sick immediately after eating here. Never again!

May 1st 2025. Needed a late dinner. I was perfectly fine with 15 to 25 minutes. It literally only took 6 to 9 minutes and it honestly felt sketchy and suspicious. There's no way you can make pizza way too fast like that. (They probably put the heat setting as hot as possible, I don't know) Tried the pizza and it tasted alright. Just some advice, please put more time options for pickup. There were just 2. As soon as possible or 1 hour later. I would've been perfectly fine with a reasonable time. 15 to 25 minutes in that range. Thanks for serving us a safe pizza. Will try to return again someday.

Atmosphere: 3

Food: 5

Service: 3

Dreadful. I like my pizza a little charred so I checked the box for Well Done. The pizza arrived and the dough was still raw. Total floppy mess, it was inedible. I know Papa John's is cheap chain pizza so I my expectations aren't high but cooking the pizza should be the bare minimum effort made.

Atmosphere: 1

Food: 1

Service: 1

I ordered an extra large pizza and cheese sticks and both were undercooked. I was frustrated but the crew seemed helpful and sent another out. Unfortunately the second pizza was undercooked as well. Called in and they insisted on trying them again and it would be on them. I was very appreciative of it and accepted there offer. Yet again the pizza and cheese sticks were undercooked AGAIN! I’ve never had this much complication ordering pizza before and I’ve worked for a pizza place for three plus years so I know when pizza is undercooked versus soggy. I hope no one has to go through this same experience but I would suggest getting your pizza cooked well done to prevent this if you plan on ordering from this specific store.

Atmosphere: 1

Food: 1

Service: 4

I order from here time to time due to my kids request. I either get the order super late (30+minutes) or when I schedule get it way too early (45 minutes). I am right now sitting for an order from 6:16-6:26 delivery and it is 6:45 and it is still in the preparing stage (after cooking) for the past 25 minutes and still counting....

Food: 4

Service: 1

Never consistent, we order the same thing most times, pepperoni and extra cheese. Sometimes there is hardly any cheese, sometimes the crust is soggy. This time there was so little sauce, we couldn’t even taste it.

Also, they gave me military discount for a large 2 topping. It was $22 after discount. On the box, we got a coupon, 2 larges for $20.

Not a good experience. That’s why we only order once a year.

Atmosphere: 2

Food: 2

Service: 2

Spoke to the kindest person at your place of business. I placed a nice size order for lunch for an amazing Dental Team in Ballantyne! While here in Mt Holly. Rama R is so amazing & kind! She made the process so smooth & professional. Even made my day better! 5 🌟 for her for sure!! The Staff enjoyed it too!!
So Thank you!

Atmosphere: 5

Food: 5

Service: 5

Ordered online and came to pickup . No food! No apologies!!! No explanation!!! Horrible staff and no clue what they are doing !!! I wish had negative stats !!! 2/7/2025. This is the worst and horrible place to get food and they should also look for food safety !!!

Recommended dishes: Pizzas Wings