Pelicans snoballs of Harrisburg

Have always lived this Pelicans as it's close to our home, great service, and amazing sno balls. But after a recent visit, we'll go elsewhere. Not sure if ownership changed or it was just lack of caring, but things have changed. You're now charged $.50 per cup (listed as extra flavor) and the quality of the snowballs were horrible. Hard ice to the point that you can barely eat it. One of them even had a full ice cycle in it (see photo), which could've ended badly. If you want to charge for cups, build it into the price. I really think it's just a way to use as a tip. This is as bad as McDonald's trying to charge for a bag for your food. Please stop the nickel and diming on everything. It makes for a bad customer experience. We know prices have gone up, but to all customer's to pay for their cup separately is wild. Now if I bring my own cup...

Such a great place. A million options with affordable options! I do wish the parking lot was a little better and an umbrella or two were outside to sit on those crazy sunny days.

I was not happy with my visit. Normally the staff is very friendly but today the young girl working the 1st window was fairly rude.

I love Angel

We had a terrible experience at pelicans Harrisburg. We made a group order and even after waiting for 1 hour, we dint get anything. The lady was rude and showed no respect.

Service was very slow going and if you going have customers waiting that long you needed some where for them to stand out of the sun and heated.

The employees here are something else!
Go to a different location.
You’ll wait so long for them to take and deliver your order it’s like they’re on their own special little planet. I’ve seen people order, pay then get frustrated with the wait and LEAVE!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Shaved Ice, Mango, Grape Flavor

Whomever is working today at the Pelican’s in Harrisburg, NC is absolutely ????!!! This Key Lime snow cone along with the Strawberry Cheesecake with Cream snow cone are the best we have EVER had. The crew today has figured it out. We didn’t wait long, service was outstanding and the mix of ice and “juice” is spot on…just right!!!!!!

Food: 5

Service: 5

The snowballs were great, but our cashier was so focused on the conversation in the hut, that he practically ignored us, which is sad.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Shaved Ice, Fruity

The snowballs were great, but our cashier was so focused on the conversation in the hut, that he practically ignored us, which is sad.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Shaved Ice, Fruity

They literally never have enough people working, leading to incredibly long wait times. Having one person on the register AND making snowballs during this time of the year is insane.

Beware! The owner Josh is unreliable and dishonest. Discussed an event and pricing, owner instructed me to drive down to drop off the deposit. I drove over 30 minutes just to get to the location and he’s carelessly tells me he is unable to honor the quote we talked about. Absolutely unacceptable service will not be recommending this business to anyone.

Atmosphere: 1

I took my great grandson for one today. They do have a kiddie size. You don't have to worry they put plenty of syrup in each cup.

Atmosphere: 5

Food: 5

Service: 5

Waited in like 30 mins just to place an order.

Atmosphere: 5

Food: 5

Service: 1

Good snowballs, as always. However, service was a little slow since there were only 2 workers at the time, and we did have a large order, too. My personal order was wrong, but they were able to fix it quickly. Then, the 2nd time I went to order, only 2 items this time, I did have to repeat my order a few times, at the order window, and then again at the pick-up window.