Philly Pretzel Factory

They were extremely rude to my kids. We ate our pretzels outside and the kids went in individually to get a bag to put their left overs in. The lady and man, I’m assuming the owner’s, said to my daughter “what do you need a bag for? You just sent your sister in to get a bag?” and then rolled her eyes at them. I think if we buy from your store, the least you can do is give 2 small bags to put both of their left overs in, since 1 small bag isn’t big enough. Not to mention the owner was literally standing on the bags of flour to clean something high up. Pretty upset with how these people talk to children.

Atmosphere: 1

Food: 4

Service: 1

I get it; Super Bowl Sunday is crazy. But paying full price for a large tray and this is what I got…Last two years have either been super delayed or a half-order just to get an order out. Not sure I can order again on Super Bowl Sunday.

We were not a fan. Pretzels were trash and the lemonade was the most distasteful thing I’ve ever tasted in my life. Save yourself the disappointment and just go to auntie Annie’s.

Atmosphere: 2

Food: 1

Service: 5

My cheese sauce was rancid and my pretzels were harder than bagels. Stale(?) or frozen(?) 0/10 would not come again

Food: 1

Pretzels were great!!! Disappointment is that when ordering on line you are forced to pay a 10% tip, automatically added..you have no choice. We normally give 20%. After going and picking up the order, the atmosphere and help were below par for a pick-up tip. This has made me think twice about ever going back. Definitely would never order on line.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Pepperoni Melt, Pretzel Dog

Customer Service Is Good. Just wish my pretzels were hot.

Atmosphere: 5

Food: 4

Service: 5

Ordered online for a pick up for 2 pm and the pretzels were cold and hard. When I asked for fresh the manager was not very nice. I understand being busy for orders but when I walked in they were all standing around. He said the orders have been filled since 12 pm. I told him my order was for 2 pm not noon. So disrespectful there. Won’t be going there again!!!

Atmosphere: 1

Food: 1

Service: 1

First time there, the owner was great explaining all about the store…our family loves pretzels…and these are amazing…. Super fresh, not doughy and the dips are an added bonus… and the prices are sooo good… definitely our new go to

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rivet Box

I stop by the store atleast once a week and get some philly cheesesteak bites. Love them! Pretzels and the pretzel nuggets are delicious too. Owners are always there and they are super nice people. Store is always clean. I like that you can see where the food is being prepared. Keep it up!!!

Atmosphere: 5

Food: 5

Service: 5

My mom is from Philly and has been so excited to get Philly pretzels here in town. She frequents this establishment each time she visits, but has had several negative experiences. One visit, she arrived with my three daughters when they opened, and they told her they didn't have any pretzels made yet....so why be open?! She waited outside for them to bake pretzels. Today, she called on her drive over, because she would arrive near closing. The associates told her they would be open and all was well. When she arrived, they told her they had no pretzels. She drove almost 30 minutes. How can a place that solely sell pretzels OFTEN not have any pretzels?! There was a third experience when she purchased several pretzels, which was all that they had left, and when another customer came in, they were told that they couldn't have pretzels, because it would take too long to bake them. (It was not closing time.) I understand it's a niche thing, and they don't want to over bake, but this seems to be something that occurs regularly. We do love the pretzels, though!

Good pretzel ?
And good weekly deals

They have great workers!!!

Loved this place!!! Tried one of every kind of pretzels they had - my favorite was the cheeseburger pretzel ? the pepperoni pizza one was a little tough though. Loved the mustards they had as well. Will DEFINITELY be back. Oh and the staff - a young man and an adult - were excellent as well!

Very friendly and the pretzel rivets are okay but they are hard on the outside and dry inside. I prefer a soft pretzel.

First of all, I hate leaving a negative review because I love these pretzels. But I've had it with one rude staffer (may be the owner) who refuses to make fresh batch of pretzels when asked. Other staff members have no issues doing so. I've been to many other locations and never had an issue either. I travel 25 mins away and always order at least 20 pretzels. Anyone who likes pretzels, know there is a big difference between fresh out the oven and stale, sitting under a light. I'll never enter that store when he's working again.