Pho Restaurants in Charlotte, NC

“I had lunch here on 1/7/22 and it will be my last time eating at this restaurant unless changes are made. The restaurant was slow with only us and one other table at time. A 3rd group of 3 came in with a dog. The server asked if it was a service dog and the guest replied yes and offered to go back to the car and get the dogs vest. The server said they didn't need that but made them sit by the garage door and continued to ask them questions about the dog and if they had some type of ID or card as proof. He then opened the garage door while it was 47 outside. Everyone in the restaurant was cold, one couple got up and moved and we just wrapped things up without finishing our lunch but especially that group who was now basically left sitting outside. They tried to explain what was and wasnt allowed when it came to service animals and were nice to the server and told him they understood when he said he was new and would need to ask the owner but he just kept saying this is what his owner told him he had to do and left the huge door open and everyone in the cold. They ended up leaving, then the server came around and tried to blame them for the poor treatment and said they were using offensive language.. ( the restaurant is tiny I was only 1 table away and they were very nice the whole time even when they expressed their disappointment in the way it was being handled they were not rude) This isnt the way anyone with a service dog or any sort of handicap should be treated. We wont be coming back until this place can figure out how to treat people fairly and with dignity and respect.“

“The food is fresh, large portions and always taste great each time I've ordered. I've been going since they opened. And everyone is always nice.“