Go to dominoes i tried the hurt for the first time in years and i see why definitely not worth the price at all dry bland food and took a hr to even get the pizza just go anywhere else atp
Atmosphere: 1
Food: 1
Service: 1
majid daryoushfar
The website say we open and a machine say we're close
Elijah Faulkner
I purchased their one-day special BOGO.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Meat Lovers
Scott Beaubien
Ordered a pizza in app, drove all the way to the store, only to find a note on the door saying that the location is closed
Maya Rawlinson
This store is beyond disgusting as are most places in charlotte so honestly I don’t know why I’m surprised, there’s bugs crawling everywhere on top of the floor being flooded, you walk in to a mildew smell and just stench that should not be in a restaurant. The employees are equally as disgusting, the smell of body odor and mildew is what you walk into, on top of the fact they are never in uniform, they are disrespectful and unwelcoming as if we are bothers to them. I was helped by a manager named Sasha, the only person in there that seemed to have an inch of an idea of how to do their job, if you don’t want to work there….leave, no one should suffer at the expense of y’all’s misery. Something needs to be done about this location asap, the health inspector, the district manager hell the cops all need to be called.
Atmosphere: 1
Food: 1
Service: 1
Shakiya Friend
If i could give 0/5 star i would've. Whoever is over this store deserves to get fired. There is a manager there named Sasha and she's always there by herself. It seems that they don't know how to schedule workers or keep help or something. This store is a mess. I can tell the Sasha girl is trying her best but it's only so much one person can do. They need to either close this place down or need a complete revamp .
Atmosphere: 1
Food: 3
Service: 1
Suzanne Rallis
Save yourselves hours of waiting for a pizza that will never be prepared, and try literally anyone else. Have tried twice this weekend to get a pizza, status sits there waiting, and when we call the store, we're hung up on over and over. First time our pizza order was randomly cancelled (no worries, another pizza place got us a pizza very quickly). Second time, we finally got someone on the phone after the fourth try, pizza was still almost 30 minutes late. Terrible service, very disappointed.
Service: 1
Patrick Shannon (PattyFlatz)
Pizza was average. Accidentally ordered bone-in wings instead of boneless: huge mistake. Last three were pink in the middle and went into the trashcan. Tough to stomach in more ways than one given how much this places charges for six. Would not recommend the wings at this location.
Food: 2
Layton Edwards
The manager is amazing!! She took care of me even though she had a lot of orders happening. She definitely needs a shout out!
Atmosphere: 5
Food: 5
Service: 5
brianna kendall
This is the worst Pizza Hut that exists. It’s always an excuse. They ran out of dough tonight normally it’s they didn’t get the orders. They canceled all the orders, but when you show up oh they can make it for you now I ordered my pizzas over an hour ago. They canceled the orders but want you to reorder and pay again. Who wants to wait behind several other people who are placing orders. These are young kids in here who don’t know what they are doing because the manager doesn’t care. The manager has her children in here working they’re not wearing gloves they are not washing their hands please do not eat here.
If I could’ve gave zero stars I would have I put in a large order went to pick it up and they are literally closed at 2:30 on a Sunday afternoon?
David Smith
The bread sticks was hard and crunchy and when I pulled up for curbside nobody came out they was to busy standing around talking it’s the Pizza Hut on Monroe rd in Matthews in the same parking lot as Cinemark movie theater
Atmosphere: 1
Food: 1
Service: 1
Dee Yizar
I decided to order pizzas from Pizza Hut at Monroe Rd in Charlotte on Saturday. I placed the order online at about 4:15 asking for 5:30 pickup. I arrived at PH at 5:25. I figured this was plenty of time for the family to eat and get to an event we were going to. When I walked in, my name was on the screen and it said “ready” next to it. The guy at the register took my payment and said my food will be ready in about 5 min. Needless to say, it wasn’t. A lady who I believe is the manager, was leaving for the day around 5:45. I saw a worker come from the back and put 4 pizzas in the warmer. When I asked if they were mine, she looked at my receipt, said your pizzas should be up next because I made your order and put it in the oven myself. By 6p, I again ask what’s going on, only to find out the order was never done. At this point, another worker offers to make the four pizzas that I ordered almost two hours earlier. I don’t have time to wait, because now I’m in a time crunch. I ask for a refund, and guy at register tells me he doesn’t know how, he has to call somebody to find out. He did call somebody who told him how to refund my money. I filled out a form to get my money back, and still waiting to see the credit to my account, which should have been within 24 hours. I will contact my bank if a credit not issued soon. I will never go to Pizza Hut again.
Service: 1
Kelly Smith
Ordered pizza and cheese sticks. Received pizza and partial order french fries. Called store 3 times. Phone was hung up on me, then placed on hold for 10 minutes, and immediately sent to hold when called a 3rd time. Do not use this location.
Service: 1
Charles Gilmore
The manager Mia was excellent food was great hot best pizza and service in years .She’s a difference maker .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza, Meat Lovers, Pepperoni Lovers, Big Dinner Box with Breaded Boneless Wings, Pepperoni Pizza, Boneless Wings
Go to dominoes i tried the hurt for the first time in years and i see why definitely not worth the price at all dry bland food and took a hr to even get the pizza just go anywhere else atp
Atmosphere: 1
Food: 1
Service: 1
The website say we open and a machine say we're close
I purchased their one-day special BOGO.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Meat Lovers
Ordered a pizza in app, drove all the way to the store, only to find a note on the door saying that the location is closed
This store is beyond disgusting as are most places in charlotte so honestly I don’t know why I’m surprised, there’s bugs crawling everywhere on top of the floor being flooded, you walk in to a mildew smell and just stench that should not be in a restaurant. The employees are equally as disgusting, the smell of body odor and mildew is what you walk into, on top of the fact they are never in uniform, they are disrespectful and unwelcoming as if we are bothers to them. I was helped by a manager named Sasha, the only person in there that seemed to have an inch of an idea of how to do their job, if you don’t want to work there….leave, no one should suffer at the expense of y’all’s misery. Something needs to be done about this location asap, the health inspector, the district manager hell the cops all need to be called.
Atmosphere: 1
Food: 1
Service: 1
If i could give 0/5 star i would've. Whoever is over this store deserves to get fired. There is a manager there named Sasha and she's always there by herself. It seems that they don't know how to schedule workers or keep help or something. This store is a mess. I can tell the Sasha girl is trying her best but it's only so much one person can do. They need to either close this place down or need a complete revamp .
Atmosphere: 1
Food: 3
Service: 1
Save yourselves hours of waiting for a pizza that will never be prepared, and try literally anyone else. Have tried twice this weekend to get a pizza, status sits there waiting, and when we call the store, we're hung up on over and over. First time our pizza order was randomly cancelled (no worries, another pizza place got us a pizza very quickly). Second time, we finally got someone on the phone after the fourth try, pizza was still almost 30 minutes late. Terrible service, very disappointed.
Service: 1
Pizza was average. Accidentally ordered bone-in wings instead of boneless: huge mistake. Last three were pink in the middle and went into the trashcan. Tough to stomach in more ways than one given how much this places charges for six. Would not recommend the wings at this location.
Food: 2
The manager is amazing!! She took care of me even though she had a lot of orders happening. She definitely needs a shout out!
Atmosphere: 5
Food: 5
Service: 5
This is the worst Pizza Hut that exists. It’s always an excuse. They ran out of dough tonight normally it’s they didn’t get the orders. They canceled all the orders, but when you show up oh they can make it for you now I ordered my pizzas over an hour ago. They canceled the orders but want you to reorder and pay again. Who wants to wait behind several other people who are placing orders. These are young kids in here who don’t know what they are doing because the manager doesn’t care. The manager has her children in here working they’re not wearing gloves they are not washing their hands please do not eat here.
Atmosphere: 1
Service: 1
Restaurantji Recommends
If I could’ve gave zero stars I would have I put in a large order went to pick it up and they are literally closed at 2:30 on a Sunday afternoon?
The bread sticks was hard and crunchy and when I pulled up for curbside nobody came out they was to busy standing around talking it’s the Pizza Hut on Monroe rd in Matthews in the same parking lot as Cinemark movie theater
Atmosphere: 1
Food: 1
Service: 1
I decided to order pizzas from Pizza Hut at Monroe Rd in Charlotte on Saturday. I placed the order online at about 4:15 asking for 5:30 pickup. I arrived at PH at 5:25. I figured this was plenty of time for the family to eat and get to an event we were going to. When I walked in, my name was on the screen and it said “ready” next to it. The guy at the register took my payment and said my food will be ready in about 5 min. Needless to say, it wasn’t. A lady who I believe is the manager, was leaving for the day around 5:45. I saw a worker come from the back and put 4 pizzas in the warmer. When I asked if they were mine, she looked at my receipt, said your pizzas should be up next because I made your order and put it in the oven myself. By 6p, I again ask what’s going on, only to find out the order was never done. At this point, another worker offers to make the four pizzas that I ordered almost two hours earlier. I don’t have time to wait, because now I’m in a time crunch. I ask for a refund, and guy at register tells me he doesn’t know how, he has to call somebody to find out. He did call somebody who told him how to refund my money. I filled out a form to get my money back, and still waiting to see the credit to my account, which should have been within 24 hours. I will contact my bank if a credit not issued soon. I will never go to Pizza Hut again.
Service: 1
Ordered pizza and cheese sticks. Received pizza and partial order french fries. Called store 3 times. Phone was hung up on me, then placed on hold for 10 minutes, and immediately sent to hold when called a 3rd time.
Do not use this location.
Service: 1
The manager Mia was excellent food was great hot best pizza and service in years .She’s a difference maker .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza, Meat Lovers, Pepperoni Lovers, Big Dinner Box with Breaded Boneless Wings, Pepperoni Pizza, Boneless Wings
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