Very disappointed. I've given this Pizza Hut multiple chances, but enough is enough. Delivery orders have been canceled without explanation, no one answers the phone, so I switched to pickup—same issues. I recently ordered two orders of fries and got a tiny handful in one small container. When I asked, I was told that WAS two orders. I paid over $9 for that? Ridiculous. To make it worse, when I went to pay, the cashier just stood there saying nothing. I had to ask, “Do I pay here?” Maybe he was new, but he didn’t even say, “Someone will be with you” or acknowledge me or anyone else in the restaurant.I stood waiting until someone else finally rang me up. The customer service is just as bad as the portion sizes. Do better, Pizza Hut.
Atmosphere: 1
Food: 3
Service: 1
Janevonna Holloway
I ordered 4 pizzas. 1 cheese and 1 pepperoni and got all cheese. They didn't even apologize for messing up the order.
Atmosphere: 1
Food: 1
Service: 1
A Cardona
I recently placed an order for 16-piece buffalo wings, intending to get traditional, but mistakenly selected boneless. Realizing the mistake, I showed up 10 minutes early hoping to correct it. Unfortunately, the server, Bundy, told me he couldn’t change the order because it was my error. While I understand policies, I politely asked if I could cancel and place a new order for the correct wings.
He refused, saying they’d have to throw the food away and “they’re not in the business to lose”—literally stating that customer satisfaction comes second. He said he’d “get me this time,” as if he was doing me a personal favor, but made it clear it would never happen again.
Rather than simply helping me fix the issue, he tried to get me to take what I didn’t want and pay again for a second order. It wasn’t about the wings—it was the attitude and the lack of basic customer service.
Won’t be returning. Plenty of other places that value customer loyalty and satisfaction.
Atmosphere: 1
Food: 5
Service: 1
Brian Tally
I know about the past history, but this place is under new management and MUCH better than before. Pizza and breadsticks were perfectly done - gave me classic pizza hut vibes from growing up!
Kimberly Terry
Don’t order delivery! I ordered a large pizza and was given a sandwich! When I called to report, the staff said “oh ok” I can give a refund! Nothing more nothing less! Worst service ever! I still don’t have my refund to my debit card 🤦🏾♀️
Food: 1
Service: 1
Jones Girls
Food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Angie H
Hours were wrong; took forever to find the entrance!! A very nice gentleman did come to the door and said they closed at 10:00 the online description said 12am and I ordered online too 😭😭😭😭
Анастасия Закора
Terrible service!
Atmosphere: 1
Food: 1
Service: 1
aspen burrell
just be a warning to customers they’re making your pizzas without gloves on.
Gari Sergeevich
Terrible place! The staff is completely unfriendly and it feels like they don’t want customers there. The restaurant is filthy and smells bad, with dust everywhere, greasy tables, sticky floors, and bathrooms you’d rather not even enter. The place desperately needs renovation – everything is falling apart. I had to wait over an hour for my order, and this was when the restaurant was almost empty. Meanwhile, the staff in the kitchen were loudly laughing and goofing around, with no regard for professionalism. I’ll never come back here and wouldn’t recommend it to anyone. Just a horrible experience!
Service here is complete and utter TRASH! They can replace the entire staff. They don’t pay attention to the orders and they are made & delivered wrong. And don’t bother calling in about your order because they deliberately not answer the phone. I actually called in and drove to the store and watched them ignore the phone ringing. 10/10 DONT recommend
Atmosphere: 1
Food: 3
Service: 1
Genevelyn
We ordered at 11pm tonight. We get there and the lights are off. I knocked on the door & someone finally came to the door. He said if the order wasn't placed by 10:45pm, it wouldn't get done. They are supposed to close at 1am! He said he didn't know about me getting a refund. I had to reach out to Pizza hut support. The fact that I scrolled thru the reviews & dating back to a year, people have been complaining about the way they close early, unprofessional & so on. This is poor management!! Stop getting on here telling people you're sorry, you're wanting them to have a great experience & fix the issue!! Ridiculous
Atmosphere: 1
Service: 1
Donna Lemus
The manager Eduardo hung up on me 3 times because he did not want to resolve my missing items that I paid for. Horrible customer service. I will not be ordering here again and I do expect to be contacted by someone above this man.
Cheryl Kline
I ordered a pizza to be delivered and never received it. I did get regular text messages from the DoorDash person who did not speak English and could not find the location. He claimed he delivered the pizza to me and never did. When I drove over to the address of the location where I ordered the pizza I found no Pizza Hut restaurant just a storefront with a locked door. I would not recommend ordering a Pizza Hut pizza from the location posted here on Google.
Service: 1
Carlos Rojas
We placed an order for delivery on 5/04/25, and it never arrived. When we called to get an update the answering said that they were closed@ 5 pm and hanged up. I DONT RECOMMEND IT.
Very disappointed. I've given this Pizza Hut multiple chances, but enough is enough. Delivery orders have been canceled without explanation, no one answers the phone, so I switched to pickup—same issues. I recently ordered two orders of fries and got a tiny handful in one small container. When I asked, I was told that WAS two orders. I paid over $9 for that? Ridiculous.
To make it worse, when I went to pay, the cashier just stood there saying nothing. I had to ask, “Do I pay here?” Maybe he was new, but he didn’t even say, “Someone will be with you” or acknowledge me or anyone else in the restaurant.I stood waiting until someone else finally rang me up. The customer service is just as bad as the portion sizes. Do better, Pizza Hut.
Atmosphere: 1
Food: 3
Service: 1
I ordered 4 pizzas. 1 cheese and 1 pepperoni and got all cheese. They didn't even apologize for messing up the order.
Atmosphere: 1
Food: 1
Service: 1
I recently placed an order for 16-piece buffalo wings, intending to get traditional, but mistakenly selected boneless. Realizing the mistake, I showed up 10 minutes early hoping to correct it. Unfortunately, the server, Bundy, told me he couldn’t change the order because it was my error. While I understand policies, I politely asked if I could cancel and place a new order for the correct wings.
He refused, saying they’d have to throw the food away and “they’re not in the business to lose”—literally stating that customer satisfaction comes second. He said he’d “get me this time,” as if he was doing me a personal favor, but made it clear it would never happen again.
Rather than simply helping me fix the issue, he tried to get me to take what I didn’t want and pay again for a second order. It wasn’t about the wings—it was the attitude and the lack of basic customer service.
Won’t be returning. Plenty of other places that value customer loyalty and satisfaction.
Atmosphere: 1
Food: 5
Service: 1
I know about the past history, but this place is under new management and MUCH better than before. Pizza and breadsticks were perfectly done - gave me classic pizza hut vibes from growing up!
Don’t order delivery! I ordered a large pizza and was given a sandwich! When I called to report, the staff said “oh ok” I can give a refund! Nothing more nothing less! Worst service ever! I still don’t have my refund to my debit card 🤦🏾♀️
Food: 1
Service: 1
Food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Hours were wrong; took forever to find the entrance!! A very nice gentleman did come to the door and said they closed at 10:00 the online description said 12am and I ordered online too 😭😭😭😭
Terrible service!
Atmosphere: 1
Food: 1
Service: 1
just be a warning to customers they’re making your pizzas without gloves on.
Terrible place! The staff is completely unfriendly and it feels like they don’t want customers there. The restaurant is filthy and smells bad, with dust everywhere, greasy tables, sticky floors, and bathrooms you’d rather not even enter. The place desperately needs renovation – everything is falling apart. I had to wait over an hour for my order, and this was when the restaurant was almost empty. Meanwhile, the staff in the kitchen were loudly laughing and goofing around, with no regard for professionalism. I’ll never come back here and wouldn’t recommend it to anyone. Just a horrible experience!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service here is complete and utter TRASH! They can replace the entire staff. They don’t pay attention to the orders and they are made & delivered wrong. And don’t bother calling in about your order because they deliberately not answer the phone. I actually called in and drove to the store and watched them ignore the phone ringing. 10/10 DONT recommend
Atmosphere: 1
Food: 3
Service: 1
We ordered at 11pm tonight. We get there and the lights are off. I knocked on the door & someone finally came to the door. He said if the order wasn't placed by 10:45pm, it wouldn't get done. They are supposed to close at 1am! He said he didn't know about me getting a refund. I had to reach out to Pizza hut support. The fact that I scrolled thru the reviews & dating back to a year, people have been complaining about the way they close early, unprofessional & so on. This is poor management!! Stop getting on here telling people you're sorry, you're wanting them to have a great experience & fix the issue!! Ridiculous
Atmosphere: 1
Service: 1
The manager Eduardo hung up on me 3 times because he did not want to resolve my missing items that I paid for. Horrible customer service. I will not be ordering here again and I do expect to be contacted by someone above this man.
I ordered a pizza to be delivered and never received it. I did get regular text messages from the DoorDash person who did not speak English and could not find the location. He claimed he delivered the pizza to me and never did. When I drove over to the address of the location where I ordered the pizza I found no Pizza Hut restaurant just a storefront with a locked door. I would not recommend ordering a Pizza Hut pizza from the location posted here on Google.
Service: 1
We placed an order for delivery on 5/04/25, and it never arrived. When we called to get an update the answering said that they were closed@ 5 pm and hanged up.
I DONT RECOMMEND IT.
Service: 1
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