There has been several times that my order from this specific location on Albemarle rd. in Charlotte, NC has been wrong. I either have had wrong items or missing. Then when I call in, they require me to go into the store to get a refund or to fix my order instead of delivering it for free. The last order I was missing items. They said they could send it out but then how does that look that I am getting something delivered again through doordash but then that driver doesn't receive a tip because due to Pizza Hut's fault I didn't get the correct order in the 1st place?!!? Then the whole point of delivery is so I DO NOT HAVE TO GO TO THE STORE! But when a refund is requested, they require for you to come to the store to "swipe your card." This is absolutely ridiculous! The 1st time I let it slide and I went to get my pizza corrected. The 2nd time its an outrage. I will not be doing business with Pizza Hut again!!
Atmosphere: 1
Food: 1
Service: 1
Sarah Torrence
Very convenient as my husband and I were trying to figure out what to eat. As we turned right into here. The food was fast and affordable.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Quality Services.
Delicious and fast pizza, you also prepare it to your liking ðŸ«
Atmosphere: 5
Food: 4
Service: 4
Brent F
We just ordered pizza from here. Apparently, they completely changed their recipe. It tastes completely like chemicals, nothing like pizza, and certainly nothing like Pizza Hut. Honestly, it tastes worse than any frozen pizza I’ve ever had. Whatever you all did to the recipe, change it back! This is the worst pizza I’ve ever had in my life.
Food: 1
Crystal Allen-Johnson
Food was over cooked no melted cheese pizza crust doe seemed to be old baked very hard it was my lunch break i work from home i just moved to the area and i would like a new pizza and yes i was hungry and ate a few slices. This is the famous pizza hut 5618 Albemarle Rd, Suite 100(b) Charlotte, NC 28212 needs to be evaluated by Fda also store Corporation or Franchise Ceo Shut it down Im very disappointed About lunch
Atmosphere: 1
Food: 1
Service: 1
NNeo (Neo)
The service was nice and our pizza was yummy
Food: 5
Service: 5
Channing Holmes
I ordered a party box with 2 pepperoni pizzas, cheese sticks and sweet chilli boneless wings. There was literally 2 pepperonis on reach slice and some slices had none. There was barely any cheese on the pizza and the cheese that was on it were burnt. Out of both pizzas we could only eat the 4 middle pieces from each pics because the ends had no cheese, barley any sauce and no meat on it. The cheese bread also has burnt cheese on it and wasn't cut through. The boneless wings were edible but it seems like they just threw some sauce on it. Some of them didn't even have sauce on them at all. None of the food was hot, heck I wouldn't even really call it warm. It was as if it had been sitting all day. The quality of food was terrible. This location obviously doesn't care about quality control or providing quality food. For the amount of money that was spent on this I'm extremely disappointed. DO NOT ORDER FROM HERE!!! I ordered through door dash. I wish I had looked at these reviews first because I would have never waisted my money.
Food: 1
Ikeshia Murphy
They delivered me cheese sticks made with shredded pizza cheese instead of regular cheese sticks and the dough was burnt
Atmosphere: 2
Food: 1
Service: 2
Deborah Cameron
After the pizza was supposedly delivered 45 mins late per the app,nothing arrived, when I called the store they said no one answered the door or the phone. I had No missed calls and I have a Ring camera. No one ever arrived at my home. They were rude about the whole situation. Now we have to pick the pizza up otherwise, I have to wait 7-10 days for a refund. Or my other option was to have it delivered again in another hour. Customer service really needs improving there.
Service: 1
Laura Alfaro
I came to place an order at 11:40 she said you are not taking orders, I called to place an order and ask if you were open and they said yes they took my order and she cancelled my order without notifying me I waited for 30 minutes! What bad service there were three other people, they did give them their order and not us.
Worst Pizza Hut ever every time I go there they mess up my order and then while I was there she was apologizing for messing up another guy's order I will always go to the one on Monroe road
I ordered my pizza was 17 and change. Was told it would be there in 35 minutes. I get a text 45 minutes later and the price was 25.09 plus tip for Door Dash who I didn't order through. thanks again for your great service.
Jose Carlos
I ordered a 24pc wings bone in though the phone and mfs gave me boneless wings
There has been several times that my order from this specific location on Albemarle rd. in Charlotte, NC has been wrong. I either have had wrong items or missing. Then when I call in, they require me to go into the store to get a refund or to fix my order instead of delivering it for free. The last order I was missing items. They said they could send it out but then how does that look that I am getting something delivered again through doordash but then that driver doesn't receive a tip because due to Pizza Hut's fault I didn't get the correct order in the 1st place?!!? Then the whole point of delivery is so I DO NOT HAVE TO GO TO THE STORE! But when a refund is requested, they require for you to come to the store to "swipe your card." This is absolutely ridiculous! The 1st time I let it slide and I went to get my pizza corrected. The 2nd time its an outrage. I will not be doing business with Pizza Hut again!!
Atmosphere: 1
Food: 1
Service: 1
Very convenient as my husband and I were trying to figure out what to eat. As we turned right into here. The food was fast and affordable.
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Delicious and fast pizza, you also prepare it to your liking ðŸ«
Atmosphere: 5
Food: 4
Service: 4
We just ordered pizza from here. Apparently, they completely changed their recipe. It tastes completely like chemicals, nothing like pizza, and certainly nothing like Pizza Hut. Honestly, it tastes worse than any frozen pizza I’ve ever had. Whatever you all did to the recipe, change it back! This is the worst pizza I’ve ever had in my life.
Food: 1
Food was over cooked no melted cheese pizza crust doe seemed to be old baked very hard it was my lunch break i work from home i just moved to the area and i would like a new pizza and yes i was hungry and ate a few slices. This is the famous pizza hut 5618 Albemarle Rd, Suite 100(b)
Charlotte, NC 28212 needs to be evaluated by Fda also store Corporation or Franchise Ceo Shut it down Im very disappointed About lunch
Atmosphere: 1
Food: 1
Service: 1
The service was nice and our pizza was yummy
Food: 5
Service: 5
I ordered a party box with 2 pepperoni pizzas, cheese sticks and sweet chilli boneless wings. There was literally 2 pepperonis on reach slice and some slices had none. There was barely any cheese on the pizza and the cheese that was on it were burnt. Out of both pizzas we could only eat the 4 middle pieces from each pics because the ends had no cheese, barley any sauce and no meat on it. The cheese bread also has burnt cheese on it and wasn't cut through. The boneless wings were edible but it seems like they just threw some sauce on it. Some of them didn't even have sauce on them at all. None of the food was hot, heck I wouldn't even really call it warm. It was as if it had been sitting all day. The quality of food was terrible. This location obviously doesn't care about quality control or providing quality food. For the amount of money that was spent on this I'm extremely disappointed. DO NOT ORDER FROM HERE!!! I ordered through door dash. I wish I had looked at these reviews first because I would have never waisted my money.
Food: 1
They delivered me cheese sticks made with shredded pizza cheese instead of regular cheese sticks and the dough was burnt
Atmosphere: 2
Food: 1
Service: 2
After the pizza was supposedly delivered 45 mins late per the app,nothing arrived, when I called the store they said no one answered the door or the phone. I had No missed calls and I have a Ring camera. No one ever arrived at my home. They were rude about the whole situation. Now we have to pick the pizza up otherwise, I have to wait 7-10 days for a refund. Or my other option was to have it delivered again in another hour. Customer service really needs improving there.
Service: 1
I came to place an order at 11:40 she said you are not taking orders, I called to place an order and ask if you were open and they said yes they took my order and she cancelled my order without notifying me I waited for 30 minutes! What bad service there were three other people, they did give them their order and not us.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst Pizza Hut ever every time I go there they mess up my order and then while I was there she was apologizing for messing up another guy's order I will always go to the one on Monroe road
Atmosphere: 1
Food: 2
Service: 1
Get me right every time
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Honey BBQ, Cheese Pizza, Boneless Wings
Very bad service, staff not qualified to serve
I ordered my pizza was 17 and change. Was told it would be there in 35 minutes. I get a text 45 minutes later and the price was 25.09 plus tip for Door Dash who I didn't order through. thanks again for your great service.
I ordered a 24pc wings bone in though the phone and mfs gave me boneless wings
Atmosphere: 4
Food: 3
Service: 3
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