Very nice people and they had me ready when I walked in. It was take out
Atmosphere: 4
Food: 5
Service: 4
Naniii Riley
This store is the most DISRESPECTFUL UNPLEASANT PLACE Freedom dr. I’ve never seen anything like this On 11/10/25 I placed my order for delivery at 6:47p.m my food didn’t arrive till after 8:37p.m my food was cold and old. The bread that was burnt my food was just unpleasant so I had to use the microwave to re-warm the food for my kids. I called the Store multiple times to see if I could get my food remade that night but no one answered the phone so I had to feed my kids old food that have been sitting out at Pizza Hut on freedom Drive. So I had to wait to the next day 11/11/25 to get a ride and go up there. When I got to the store I ask for the manager on duty and explain to him what was going on he look at me and said he couldn’t help me, he had to get the general manager ELIZABETH WOODBERRY, I had to explain myself all over again Elizabeth had a very rude attitude nonchalant she didn’t care for what the customer went through doing the ordeal she asked me what did I want her to do about it and I told her I wanted a refund! She said she couldn’t give me one. And she said all she can do is make the order over at 11:00a.m I told her why remake food that I’m not going to eat? Elizabeth said that’s all she could do for me. Buy this time the whole back-end store is at the front gaining up on me like they was going to jump me or intimidate me, Elizabeth let her workers cuss at me yell at me. It was like she wasn’t the manager because she let them take charge of the situation not one time. Did Elizabeth tell any of them that she had the situation to go to the back everyone there made it a hostile situation Which I don’t understand I didn’t come in there, cussing and yelling I was talking, very professional and trying to resolve the situation. I’ve never seen A GM let their employee’s handle/involve themselves in a situation that’s not meant for them. Everyone had something to say to me on why I could not get my money back for a mistake that they made on their end because they’re not fully staffed it’s the customer felt.
Atmosphere: 1
Food: 1
Service: 1
Fisch guts
I order wings during the day and they're fine but everytime I order wings at night they're messed up. I dont know if I have bad luck but my last 16 piece boneless buffalo milds wings were coated in sauce that was way off. Didn't taste right, like their oil was bad or they didn't have fresh sauce. The manager said best he could do was 5 dollar store credit. What a joke. I remember why I dont work here anymore...
Atmosphere: 2
Food: 2
Service: 3
anita cherry
Left off my drink. Food was good and hot.
Atmosphere: 2
Food: 2
Service: 2
Abraham Ali
I just called Pizza Hut on Freedom Dr to verify they had all items in stock. The first person who answered whispered through the phone then put me on hold for over five minutes. A second person came on the line speaking loudly and rudely asking what are you asking me with a vulgar tone. I was beyond appalled I almost cussed them out and drove there in person to teach them proper job etiquette but I decided against it because I didn’t want the police called on me.
This all started because my initial order at the Huntersville location had to be canceled due to low inventory. After this disgusting behavior I decided Pizza Hut doesn’t deserve my money. I refuse to eat food that could be tampered with after an encounter like that at the Freedom Dr location.
Atmosphere: 1
Food: 1
Service: 1
PK SkinnyBoy
Guy making chicken bites had headphones on l, lack of awareness wanted sauce on the side and he drenched them in sauce despite having the correct information told to him and a written copy. Cashier she was great so Great she made a new batch apologize and put the sauce on the side as ordered.
Atmosphere: 3
Food: 4
Service: 2
Mohito Menashe
The service is good but the pizza is bad
Atmosphere: 4
Food: 2
Service: 4
Chase Foster
Forgot the wings and the delivery driver had nothing to say about it. The store itself didnt seem to care either. Cool stuff all around.
I came in for my pickup order and I could not believe the amazing customer service i received from jamii ! She made sure i was well take care of food came out hot and on time and she did all this with a smile
Atmosphere: 5
Food: 5
Service: 5
Amanda Baker
Do not eat here. The workers will argue in front of you they are rude I went to dine in an couple of months ago and I seen the workers getting into an physical altercation with the customers the red head lady has poor customer service she rushes you to get out your order there are homeless people around the store while I was eating I seen the workers eating as well but they could not give any food out to the ones that really needs it they told him no I should not feel rushed to eat or receive poor customer service that makes me not eat the food anymore I don’t even know how the workers still works there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Patty Melt
C Fotopolous
Very odd experience. Ordered my food and went to pick it up. When I got to the counter, they told me they didn’t have that order. And I showed the receipt and they said we don’t have this order. I asked what to do, and they said they didn’t know what to tell me. So I sat for a minute, confused, and then left when I realized I would never get my food. Completely shocked. Money wasted and no food. Granted this was a while back and I did call pizza huts help #, I never got any help.
Atmosphere: 1
Food: 1
Service: 1
LaTarra Houston
Not a lot of customers. Very quiet.
Atmosphere: 4
Food: 5
Service: 4
Shannon K.
Burned my bread sticks and didn't put enough sauce on pizza. They dropped the ball on this one!!
Good deal
Atmosphere: 4
Food: 4
Service: 4
Very nice people and they had me ready when I walked in. It was take out
Atmosphere: 4
Food: 5
Service: 4
This store is the most DISRESPECTFUL UNPLEASANT PLACE Freedom dr. I’ve never seen anything like this On 11/10/25 I placed my order for delivery at 6:47p.m my food didn’t arrive till after 8:37p.m my food was cold and old. The bread that was burnt my food was just unpleasant so I had to use the microwave to re-warm the food for my kids. I called the Store multiple times to see if I could get my food remade that night but no one answered the phone so I had to feed my kids old food that have been sitting out at Pizza Hut on freedom Drive. So I had to wait to the next day 11/11/25 to get a ride and go up there. When I got to the store I ask for the manager on duty and explain to him what was going on he look at me and said he couldn’t help me, he had to get the general manager ELIZABETH WOODBERRY, I had to explain myself all over again Elizabeth had a very rude attitude nonchalant she didn’t care for what the customer went through doing the ordeal she asked me what did I want her to do about it and I told her I wanted a refund! She said she couldn’t give me one. And she said all she can do is make the order over at 11:00a.m I told her why remake food that I’m not going to eat? Elizabeth said that’s all she could do for me. Buy this time the whole back-end store is at the front gaining up on me like they was going to jump me or intimidate me, Elizabeth let her workers cuss at me yell at me. It was like she wasn’t the manager because she let them take charge of the situation not one time. Did Elizabeth tell any of them that she had the situation to go to the back everyone there made it a hostile situation Which I don’t understand I didn’t come in there, cussing and yelling I was talking, very professional and trying to resolve the situation. I’ve never seen A GM let their employee’s handle/involve themselves in a situation that’s not meant for them. Everyone had something to say to me on why I could not get my money back for a mistake that they made on their end because they’re not fully staffed it’s the customer felt.
Atmosphere: 1
Food: 1
Service: 1
I order wings during the day and they're fine but everytime I order wings at night they're messed up. I dont know if I have bad luck but my last 16 piece boneless buffalo milds wings were coated in sauce that was way off. Didn't taste right, like their oil was bad or they didn't have fresh sauce. The manager said best he could do was 5 dollar store credit. What a joke. I remember why I dont work here anymore...
Atmosphere: 2
Food: 2
Service: 3
Left off my drink. Food was good and hot.
Atmosphere: 2
Food: 2
Service: 2
I just called Pizza Hut on Freedom Dr to verify they had all items in stock. The first person who answered whispered through the phone then put me on hold for over five minutes. A second person came on the line speaking loudly and rudely asking what are you asking me with a vulgar tone. I was beyond appalled I almost cussed them out and drove there in person to teach them proper job etiquette but I decided against it because I didn’t want the police called on me.
This all started because my initial order at the Huntersville location had to be canceled due to low inventory. After this disgusting behavior I decided Pizza Hut doesn’t deserve my money. I refuse to eat food that could be tampered with after an encounter like that at the Freedom Dr location.
Atmosphere: 1
Food: 1
Service: 1
Guy making chicken bites had headphones on l, lack of awareness wanted sauce on the side and he drenched them in sauce despite having the correct information told to him and a written copy. Cashier she was great so Great she made a new batch apologize and put the sauce on the side as ordered.
Atmosphere: 3
Food: 4
Service: 2
The service is good but the pizza is bad
Atmosphere: 4
Food: 2
Service: 4
Forgot the wings and the delivery driver had nothing to say about it. The store itself didnt seem to care either. Cool stuff all around.
Food: 3
Service: 1
The worst place ever. The worst service ever.
Restaurantji Recommends
I came in for my pickup order and I could not believe the amazing customer service i received from jamii ! She made sure i was well take care of food came out hot and on time and she did all this with a smile
Atmosphere: 5
Food: 5
Service: 5
Do not eat here. The workers will argue in front of you they are rude I went to dine in an couple of months ago and I seen the workers getting into an physical altercation with the customers the red head lady has poor customer service she rushes you to get out your order there are homeless people around the store while I was eating I seen the workers eating as well but they could not give any food out to the ones that really needs it they told him no I should not feel rushed to eat or receive poor customer service that makes me not eat the food anymore I don’t even know how the workers still works there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Patty Melt
Very odd experience. Ordered my food and went to pick it up. When I got to the counter, they told me they didn’t have that order. And I showed the receipt and they said we don’t have this order.
I asked what to do, and they said they didn’t know what to tell me. So I sat for a minute, confused, and then left when I realized I would never get my food. Completely shocked. Money wasted and no food. Granted this was a while back and I did call pizza huts help #, I never got any help.
Atmosphere: 1
Food: 1
Service: 1
Not a lot of customers. Very quiet.
Atmosphere: 4
Food: 5
Service: 4
Burned my bread sticks and didn't put enough sauce on pizza. They dropped the ball on this one!!
Atmosphere: 4
Food: 1
Service: 1
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