Pollo Campero
5727 N Sharon Amity Rd, Charlotte
(704) 900-5639
Recent Reviews
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The place is good
The food, not some things but it is everyone's taste, the orchata delicious.
The bad thing is the bathroom, you wait a lot and in the end sometimes you don't even use it because I had to see a person run to another restaurant next door... because they never vacated it.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Pollo Campero Con Papas
Spanish-
Today I placed an order online to avoid having to wait in line when I got to the restaurant. Upon arrival, I went to the cashier area, told him my name and mentioned that I had placed the order online. He said 'okay' and gave me no further instructions, so I stepped aside. Ten minutes later, a girl approached me and asked my name. I told him and, to my surprise, he grabbed a bag that had been there since I arrived. I had to wait 10 more minutes, even though my order was already ready from the beginning. I live just 5 minutes from the restaurant, and my family and I were looking forward to eating the chicken fresh and hot. I love Campero chicken, but unfortunately I had to put it in the Airfryer when I got home so I could enjoy it hot. Also, I noticed that the customer service could improve. The two employees at the front seemed distracted, playing with each other and not paying attention to the kitchen's orders. I also observed that they were not very attentive to hygiene, since they touched their faces, their hair, and then handled food without washing their hands or putting on new gloves. The taste of the chicken is great, but this experience made me feel that the customer service was not the best.
English- Today, I placed an online order to avoid having to wait in line when I arrived at the restaurant. When I got there, I went to the cashier area, told him my name, and mentioned that I had placed my order online. He said 'okay' but didn't give me any further instructions, so I stepped aside. Ten minutes later, a girl came up and asked for my name. I told her, and to my surprise, she grabbed a bag that had been there since I arrived. I had to wait 10 minutes, even though my order had already been ready from the start. I live only 5 minutes from the restaurant, and both my family and I expected to eat fresh, hot chicken. I love Pollo Campero, but unfortunately, I had to put it in the Airfryer when I got home to enjoy it while it was hot. Additionally, I noticed the customer service could improve. The two employees at the front seemed distracted, playing with each other and not paying attention to the orders coming from the kitchen. I also observed they weren't very careful with hygiene, as they were touching their faces and hair, then handling food without washing their hands or putting on new gloves. The taste of the chicken is excellent, but this experience made me feel that the customer service could have been better.
Atmosphere: 1
Food: 1
Service: 1
The food is okay
Atmosphere: 4
Food: 4
Service: 5
The place is very nice and everything, but it looks so ugly that the workers are carrying dogs that their friends or family bring to the place, I love animals but in a food place it does not look HYGIENIC..... because they are carrying the food and then carrying the Puppy. It's just an observation.
Very nice place and everything, but it looks so ugly that the workers are carrying dogs that their friends or family bring to the place, I love the animals but in a place of food it does not look HIGIENIC...... because it is loading the food and then loading the Dog. It's just an observation.
Atmosphere: 3
Food: 3
Service: 3
I give one star because the service is bad, it takes too long to serve the cashier, they start talking to the customers instead of charging separately if they know they have too many customers because they don't have 2 cashiers, the staff always looks sullen, they don't serve kindly and stop how they take the order without asking if things are ready, imagine how long it takes to serve and even another time to prepare the order that they took without asking first, bad service, pay more attention and not to mention that every day the nuggets are smaller and it doesn't even have accompaniments
The pieces they give you are very large ☺️
Atmosphere: 4
Service: 4
Kid-friendliness: Excelente servicio
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Campero Con Papas
Very friendly staff excellent service
Kid-friendliness: A very nice spacious environment for children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Campero Con Papas
I'm so upset with the service, they don't want to sell what you want, they want to sell what they want.
I placed my order here when I checked my pollo campero there was only fried chicken. At the begging I asked half of fried and half of the baked chicken, it was also on the receipt after calling them they made me wait on the phone she told me it was my fault when I placed my order when I even have the receipt . Asked me to return the chicken I told her I touched some of the sides . She wanted the food back in order to give me the baked chicken so I asked why are you asking me for the food I. All ready opened one of the sides which it was yuca . It made me think are they trying to put that chicken back and give to another person ?i live far so she wanted me to bring back the baked chicken in order for me to get the baked one and still told me I placed the wrong order after I still have the receipt .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's delicious, you have a little taste of your land, El Salvador.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pollo Campero Con Papas, Pollo Asado
everything was good
Atmosphere: 3
Food: 4
Service: 3
I ordered an 8pc combo to take away. When I got home and opened it I realized that they only gave me the chicken and not the rest of the combo I ordered. They charged me for something they didn't give me, I tried to call to complain but it always sounds busy!
Fresh and great quality chicken!! Campero spicy chicken sandwich was crispy and flavorful. Coming to chicken, both crispy and grilled chickens were juicy and succulent but for me grilled chicken is a winner. Yuca fries were perfectly cooked and not too oily. Plantains were delicious and felt like made from scratch rather than using prepackaged frozen stuff. Chicken empanadas were good.
Food: 4
Recommended dishes: Campero Chicken Sandwich Meal, Chicken Empanadas, Yuca Fries
Amazing fried chicken! Even the white meat was juicy and flavorful till the core. Goes without mention coating was delicious too. Very friendly staff and clean eating place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Wings
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