Order number 7. Chicken and rice. The chicken was dry food was nasty. Don’t waste your money or time at that nasty restaurant. I ordered to go to eat when I got to work. I couldn’t even eat it. The chicken they use is day old the rice was dry as well. How do they stay in business. The first I ate at the restaurant the food was good. Never again
Atmosphere: 1
Food: 1
Service: 1
Armando Rios
Rice was Way too salty
Atmosphere: 3
Food: 3
Service: 3
Josue Medina
Food was 10/10 ! If you have never tried the “ensalda juice “ it’s a must !!!! Definitely recommended great great food !
Atmosphere: 5
Food: 5
Service: 5
Alexander ALVARADO
Just stopped by to order two dishes they can’t even get an order right I ordered one dish of chicken with casamiento and fries they didn’t give me the rice and beans what a bunch of useless people work there , last time buying foods here .
Atmosphere: 1
Food: 1
Service: 1
Salvador Reyes
Yesterday, March 17, I bought two whole chickens and they didn't give me the salad and rats
Atmosphere: 1
Food: 1
Service: 1
Rossy Mejia
They take the order wrong and when asked if the order is appropriate they say it can't be done 😕 I won't miss it
Rose Naomi
I had a horrible customer service experience from the front lady today who said her name was marina or Maria, something like that. She got my order wrong and when I brought it to their attention less than 5 minutes later -- she had an "oh well" attitude telling me I would have to pay separately for the correct order even though it was their error. Because my manager is a repeat customer, she finally agreed to switch it out free of an extra charge but, only after trying to give me a condescending Spanish lesson. I grinned and sat down while I waited for the correct order - as she went to the back to tell them the correction - she also started bad mouthing me to her coworkers in Spanish because she was under the impression I didn't understand Spanish being that I was only communicating in English at first - I made sure to tell her IN SPANISH that is completely unprofessional whether I knew Spanish or not that is unacceptable as a business establishment she ought to carry herself with more professionalism.
Atmosphere: 1
Food: 2
Service: 1
Aurora Avellandea
They know how to charge but not give the orders well, I bought 40 mixed pieces and they only put 2 breasts, the rest were legs and thighs, don't be like that.
M Rodriguez
Yesterday, Saturday night, I visited this restaurant that was highly recommended to me. Upon seeing the good and bad opinions of the place, I decided to realize for myself everything that was said. The truth is, it was a very comfortable experience. The staff gives you the welcome from the moment you are at the door and they give you the option to sit wherever you want, the food is very delicious, the chicken is delicious and the dish called bowl and the guacamole is very delicious,, the cleanliness looked very good,,, apart from the fact that We were a complete family and if they give you a percentage for the tip, but they actually earned it with the service they gave us. But let's also learn to value how difficult a job it is to be a waiter... a very good experience. That's why people, don't get carried away by bad comments and go and see for yourself,,,, soon I will return for the delicious corn atol drink and the fruit salad,,,...blessings to all Raza
Atmosphere: 5
Food: 5
Service: 5
Noeli Oyuela
The food is very delicious, highly recommended, the service is very good, everyone is very friendly
The food is very delicious, the waiters are very friendly and always offer something extra ☺️I highly recommend it ☺️
Atmosphere: 5
Food: 5
Service: 5
Yansis Oyuela
Very good food 😋😋and excellent service, don't be fooled, the food is very good, I recommend it ☺️☺️
Atmosphere: 3
Food: 5
Service: 5
Ale Zelaya
It had been many years since I visited Pollo Royal, usually with my family we always visit Pollo Roya on South Blvd Charlotte NC, we decided to go to this one in North Tryon because of the proximity to where we were at the time since I was craving chicken royal for a while, but we were surprised by bad service! The food was more or less, on my plate the wedding was very hot, the only thing I liked, my husband ordered fried chicken, they couldn't change the pieces he wanted, they told him that's how the menu came, we were willing to pay more but no. , we ordered a chicken tender children's menu and the tenders were almost burnt, they looked not at all appetizing apart from that we were waiting for a menu for a long time, until they deigned to bring us the menu, it should be noted that the restaurant was alone, with everything This, I will never return.
Atmosphere: 2
Food: 2
Service: 1
Roxana Moran
Bad service from the service staff called Antony G, my first time here 👎
Order number 7. Chicken and rice. The chicken was dry food was nasty. Don’t waste your money or time at that nasty restaurant. I ordered to go to eat when I got to work. I couldn’t even eat it. The chicken they use is day old the rice was dry as well. How do they stay in business. The first I ate at the restaurant the food was good. Never again
Atmosphere: 1
Food: 1
Service: 1
Rice was Way too salty
Atmosphere: 3
Food: 3
Service: 3
Food was 10/10 ! If you have never tried the “ensalda juice “ it’s a must !!!! Definitely recommended great great food !
Atmosphere: 5
Food: 5
Service: 5
Just stopped by to order two dishes they can’t even get an order right I ordered one dish of chicken with casamiento and fries they didn’t give me the rice and beans what a bunch of useless people work there , last time buying foods here .
Atmosphere: 1
Food: 1
Service: 1
Yesterday, March 17, I bought two whole chickens and they didn't give me the salad and rats
Atmosphere: 1
Food: 1
Service: 1
They take the order wrong and when asked if the order is appropriate they say it can't be done 😕 I won't miss it
I had a horrible customer service experience from the front lady today who said her name was marina or Maria, something like that. She got my order wrong and when I brought it to their attention less than 5 minutes later -- she had an "oh well" attitude telling me I would have to pay separately for the correct order even though it was their error. Because my manager is a repeat customer, she finally agreed to switch it out free of an extra charge but, only after trying to give me a condescending Spanish lesson. I grinned and sat down while I waited for the correct order - as she went to the back to tell them the correction - she also started bad mouthing me to her coworkers in Spanish because she was under the impression I didn't understand Spanish being that I was only communicating in English at first - I made sure to tell her IN SPANISH that is completely unprofessional whether I knew Spanish or not that is unacceptable as a business establishment she ought to carry herself with more professionalism.
Atmosphere: 1
Food: 2
Service: 1
They know how to charge but not give the orders well, I bought 40 mixed pieces and they only put 2 breasts, the rest were legs and thighs, don't be like that.
Yesterday, Saturday night, I visited this restaurant that was highly recommended to me. Upon seeing the good and bad opinions of the place, I decided to realize for myself everything that was said. The truth is, it was a very comfortable experience. The staff gives you the welcome from the moment you are at the door and they give you the option to sit wherever you want, the food is very delicious, the chicken is delicious and the dish called bowl and the guacamole is very delicious,, the cleanliness looked very good,,, apart from the fact that We were a complete family and if they give you a percentage for the tip, but they actually earned it with the service they gave us. But let's also learn to value how difficult a job it is to be a waiter... a very good experience. That's why people, don't get carried away by bad comments and go and see for yourself,,,, soon I will return for the delicious corn atol drink and the fruit salad,,,...blessings to all Raza
Atmosphere: 5
Food: 5
Service: 5
The food is very delicious, highly recommended, the service is very good, everyone is very friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is very delicious, the waiters are very friendly and always offer something extra ☺️I highly recommend it ☺️
Atmosphere: 5
Food: 5
Service: 5
Very good food 😋😋and excellent service, don't be fooled, the food is very good, I recommend it ☺️☺️
Atmosphere: 3
Food: 5
Service: 5
It had been many years since I visited Pollo Royal, usually with my family we always visit Pollo Roya on South Blvd Charlotte NC, we decided to go to this one in North Tryon because of the proximity to where we were at the time since I was craving chicken royal for a while, but we were surprised by bad service! The food was more or less, on my plate the wedding was very hot, the only thing I liked, my husband ordered fried chicken, they couldn't change the pieces he wanted, they told him that's how the menu came, we were willing to pay more but no. , we ordered a chicken tender children's menu and the tenders were almost burnt, they looked not at all appetizing apart from that we were waiting for a menu for a long time, until they deigned to bring us the menu, it should be noted that the restaurant was alone, with everything This, I will never return.
Atmosphere: 2
Food: 2
Service: 1
Bad service from the service staff called Antony G, my first time here 👎
Excellent place. Recommended at 1000x1000👌
Atmosphere: 5
Food: 5
Service: 5
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