Yesterday, March 17, I bought two whole chickens and they didn't give me the salad and rats
Atmosphere: 1
Food: 1
Service: 1
Rossy Mejia
They take the order wrong and when asked if the order is appropriate they say it can't be done 😕 I won't miss it
Rose Naomi
I had a horrible customer service experience from the front lady today who said her name was marina or Maria, something like that. She got my order wrong and when I brought it to their attention less than 5 minutes later -- she had an "oh well" attitude telling me I would have to pay separately for the correct order even though it was their error. Because my manager is a repeat customer, she finally agreed to switch it out free of an extra charge but, only after trying to give me a condescending Spanish lesson. I grinned and sat down while I waited for the correct order - as she went to the back to tell them the correction - she also started bad mouthing me to her coworkers in Spanish because she was under the impression I didn't understand Spanish being that I was only communicating in English at first - I made sure to tell her IN SPANISH that is completely unprofessional whether I knew Spanish or not that is unacceptable as a business establishment she ought to carry herself with more professionalism.
Atmosphere: 1
Food: 2
Service: 1
Aurora Avellandea
They know how to charge but not give the orders well, I bought 40 mixed pieces and they only put 2 breasts, the rest were legs and thighs, don't be like that.
M Rodriguez
Yesterday, Saturday night, I visited this restaurant that was highly recommended to me. Upon seeing the good and bad opinions of the place, I decided to realize for myself everything that was said. The truth is, it was a very comfortable experience. The staff gives you the welcome from the moment you are at the door and they give you the option to sit wherever you want, the food is very delicious, the chicken is delicious and the dish called bowl and the guacamole is very delicious,, the cleanliness looked very good,,, apart from the fact that We were a complete family and if they give you a percentage for the tip, but they actually earned it with the service they gave us. But let's also learn to value how difficult a job it is to be a waiter... a very good experience. That's why people, don't get carried away by bad comments and go and see for yourself,,,, soon I will return for the delicious corn atol drink and the fruit salad,,,...blessings to all Raza
Atmosphere: 5
Food: 5
Service: 5
Noeli Oyuela
The food is very delicious, highly recommended, the service is very good, everyone is very friendly
Atmosphere: 5
Food: 5
Service: 5
Marlon Aguilera
The food is very delicious, the waiters are very friendly and always offer something extra ☺️I highly recommend it ☺️
Atmosphere: 5
Food: 5
Service: 5
Yansis Oyuela
Very good food 😋😋and excellent service, don't be fooled, the food is very good, I recommend it ☺️☺️
Atmosphere: 3
Food: 5
Service: 5
Ale Zelaya
It had been many years since I visited Pollo Royal, usually with my family we always visit Pollo Roya on South Blvd Charlotte NC, we decided to go to this one in North Tryon because of the proximity to where we were at the time since I was craving chicken royal for a while, but we were surprised by bad service! The food was more or less, on my plate the wedding was very hot, the only thing I liked, my husband ordered fried chicken, they couldn't change the pieces he wanted, they told him that's how the menu came, we were willing to pay more but no. , we ordered a chicken tender children's menu and the tenders were almost burnt, they looked not at all appetizing apart from that we were waiting for a menu for a long time, until they deigned to bring us the menu, it should be noted that the restaurant was alone, with everything This, I will never return.
Atmosphere: 2
Food: 2
Service: 1
Roxana Moran
Bad service from the service staff called Antony G, my first time here 👎
Very delicious food and excellent service, good place to share with the family
Atmosphere: 5
Food: 5
Service: 5
Joaquin Montalvo
Be careful when you pay by card, they charged me the tip and they didn't tell me anything and that's not fair, because in the end I left them a tip on the table and when they charged me I asked them why so much and they didn't tell me that they had charged me for the tip They only gave me the ticket without specifying what they had charged, it was a table of 4 people and we all paid separately and they charged us all the tip without notifying us. Like their bathrooms always smell bad and are always dirty and usually if they don't pay attention to the bathrooms now imagine the food and also the floor is always slippery and those who work there look like they have a piece of shit in their nose because They always have a bad face and a bad temper, the food is very expensive for chicken and the salad is very old and burnt and if you ask for plain water it seems like it's out of the tap at least buy a filter so it doesn't taste too much like chlorine and if they ask for water They tell you big or small and at the end they give you a regular glass of water and charge you as large, I don't know if they don't earn well or if they just steal from the customer to make more money... Be careful.....
Atmosphere: 1
Food: 1
Service: 1
Marvin
We asked for 8 thinks but they gave us 4
Atmosphere: 1
Food: 1
Service: 1
Marce E.L
In this place, tipping is mandatory, and some waiters feel that for this reason they should treat customers as they want, it is no longer necessary to say hello, answer or anything. If your quality is not customer service because customers annoy you, you shouldn't be a waiter.
Yesterday, March 17, I bought two whole chickens and they didn't give me the salad and rats
Atmosphere: 1
Food: 1
Service: 1
They take the order wrong and when asked if the order is appropriate they say it can't be done 😕 I won't miss it
I had a horrible customer service experience from the front lady today who said her name was marina or Maria, something like that. She got my order wrong and when I brought it to their attention less than 5 minutes later -- she had an "oh well" attitude telling me I would have to pay separately for the correct order even though it was their error. Because my manager is a repeat customer, she finally agreed to switch it out free of an extra charge but, only after trying to give me a condescending Spanish lesson. I grinned and sat down while I waited for the correct order - as she went to the back to tell them the correction - she also started bad mouthing me to her coworkers in Spanish because she was under the impression I didn't understand Spanish being that I was only communicating in English at first - I made sure to tell her IN SPANISH that is completely unprofessional whether I knew Spanish or not that is unacceptable as a business establishment she ought to carry herself with more professionalism.
Atmosphere: 1
Food: 2
Service: 1
They know how to charge but not give the orders well, I bought 40 mixed pieces and they only put 2 breasts, the rest were legs and thighs, don't be like that.
Yesterday, Saturday night, I visited this restaurant that was highly recommended to me. Upon seeing the good and bad opinions of the place, I decided to realize for myself everything that was said. The truth is, it was a very comfortable experience. The staff gives you the welcome from the moment you are at the door and they give you the option to sit wherever you want, the food is very delicious, the chicken is delicious and the dish called bowl and the guacamole is very delicious,, the cleanliness looked very good,,, apart from the fact that We were a complete family and if they give you a percentage for the tip, but they actually earned it with the service they gave us. But let's also learn to value how difficult a job it is to be a waiter... a very good experience. That's why people, don't get carried away by bad comments and go and see for yourself,,,, soon I will return for the delicious corn atol drink and the fruit salad,,,...blessings to all Raza
Atmosphere: 5
Food: 5
Service: 5
The food is very delicious, highly recommended, the service is very good, everyone is very friendly
Atmosphere: 5
Food: 5
Service: 5
The food is very delicious, the waiters are very friendly and always offer something extra ☺️I highly recommend it ☺️
Atmosphere: 5
Food: 5
Service: 5
Very good food 😋😋and excellent service, don't be fooled, the food is very good, I recommend it ☺️☺️
Atmosphere: 3
Food: 5
Service: 5
It had been many years since I visited Pollo Royal, usually with my family we always visit Pollo Roya on South Blvd Charlotte NC, we decided to go to this one in North Tryon because of the proximity to where we were at the time since I was craving chicken royal for a while, but we were surprised by bad service! The food was more or less, on my plate the wedding was very hot, the only thing I liked, my husband ordered fried chicken, they couldn't change the pieces he wanted, they told him that's how the menu came, we were willing to pay more but no. , we ordered a chicken tender children's menu and the tenders were almost burnt, they looked not at all appetizing apart from that we were waiting for a menu for a long time, until they deigned to bring us the menu, it should be noted that the restaurant was alone, with everything This, I will never return.
Atmosphere: 2
Food: 2
Service: 1
Bad service from the service staff called Antony G, my first time here 👎
Restaurantji Recommends
Excellent place. Recommended at 1000x1000👌
Atmosphere: 5
Food: 5
Service: 5
Very delicious food and excellent service, good place to share with the family
Atmosphere: 5
Food: 5
Service: 5
Be careful when you pay by card, they charged me the tip and they didn't tell me anything and that's not fair, because in the end I left them a tip on the table and when they charged me I asked them why so much and they didn't tell me that they had charged me for the tip They only gave me the ticket without specifying what they had charged, it was a table of 4 people and we all paid separately and they charged us all the tip without notifying us.
Like their bathrooms always smell bad and are always dirty and usually if they don't pay attention to the bathrooms now imagine the food and also the floor is always slippery and those who work there look like they have a piece of shit in their nose because They always have a bad face and a bad temper, the food is very expensive for chicken and the salad is very old and burnt and if you ask for plain water it seems like it's out of the tap at least buy a filter so it doesn't taste too much like chlorine and if they ask for water They tell you big or small and at the end they give you a regular glass of water and charge you as large, I don't know if they don't earn well or if they just steal from the customer to make more money...
Be careful.....
Atmosphere: 1
Food: 1
Service: 1
We asked for 8 thinks but they gave us 4
Atmosphere: 1
Food: 1
Service: 1
In this place, tipping is mandatory, and some waiters feel that for this reason they should treat customers as they want, it is no longer necessary to say hello, answer or anything. If your quality is not customer service because customers annoy you, you shouldn't be a waiter.
Service: 1
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