Rhino Market & Deli(Uptown)

I placed an order through DoorDash and included special instructions to substitute turkey sausage and add greens. Shortly after, I received a call from a staff member at Rhino Market & Deli regarding some issues with my order—something I completely understand and appreciate being contacted about.

However, what I didn't appreciate was the tone and attitude of the person who called. As I was confirming the updates with my coworkers, the staff member abruptly said, “We can cancel the order so when you’ve got it figured out you can order it correctly.” I responded that it was fine to proceed with the order as is. He then told me that there’s an extra charge for adding greens and that “I ordered it wrong.” When I explained that I didn’t see the option on the app, he replied, “Oh, there is an option,” in a rude and dismissive tone.

Customer service matters—especially when speaking directly with paying customers. I wasn’t being difficult or disrespectful, just trying to clarify. A more courteous and helpful approach would’ve gone a long way.

Service: 1

Good food, good vibes, a Charlotte city staple.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Burrito

Loved this little market. Walked inside to see if they sold small bottles of wine and was pleasantly surprised to see that it was a cute convinient store/bar/ cafe. It had a little bit of everything in the heart of uptown. After riding scooters all over uptown, we decided to sit down at their little bar and order a beer and glass of wine. It's such an awesome place to unwind and relax without having to go into a restaurant and hopefully find seating at a bar. I also loved the fact that it was casual, so you do not need to come dressed up unless you want too of course. There are plenty of options to choose from. Snacks, sandwiches, coffees, wine, beers, etc. Our server was very pleasant and efficient and always checked up on us. We did not order any food, so I can't give an opinion on it. This is a new favorite for my husband and I, and we are planning on visiting this location whenever we are in the area. This is located right beside Chex Grill and in front of Mellow Mushroom.

Atmosphere: 5

Food: 1

Service: 5

Rhino Market is everything a deli should be. The food is excellent - the breakfast burrito and the torta are perfect. They have lattes and cold brew on draft, super smooth. Great selection of interesting and local products.

Maybe train your ppl who answer the phone some customer service. Hanging up with a smart $$a comment is uncalled for.

Service: 1

Absolutely terrible service I was denied service after I ordered some food and continue to eat at the table. I was absolutely discriminated against I would not recommend eating at this facility to anyone!!!!!!!!!!!!! Absolutely disgusting, a complete atrocity I cannot believe I step foot in that place.

Giving the 3 stars because the kitchen’s hours are not accurately reflected online. On the website, Rhino Market Uptown’s kitchen operates from 7am - 7pm; but I have gone at least three times now and the kitchen staff has closed everything before 6pm. Please just update your hours if it’ll contradict the information available to the public.

Atmosphere: 4

Food: 5

Service: 2

I just ate a hot roast beef sandwich that transported me to another world. Excellent sandwich. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

This little market and deli is perfect for lunch or dinner for deli fare (?sandwiches and ? salads) with ample drinks, ☕ coffee, ? wine, ? beers, and snacks. Tons of beer on tap, coolers of drinks, takeaway items and more. Nice indoor seating and couches to catch up with friends. They also have ♿ handicap accessible ? restrooms.

Atmosphere: 5

Food: 5

Service: 5

Have come here both during the weekday for lunch to go and for a bite to eat before a Charlotte FC soccer game. Both times are always great and recommend the chicken torts and Sicilian. Both are really good and decent size portions too.
They make the sandwiches fast and also have a good drink selection (alcoholic and non alcoholic).
Would recommend if looking for a quick bite in uptown.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Chicken Torta Sandwich

My favorite place in Charlotte. The sweet tea is the best and the workers are so kind. Honestly spend hours doing work there. Trivia on Wednesday there is the best!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

I recently visited Rhino Deli Market and had a mixed experience. The lady at the cashier was incredibly nice, and another gentleman who was there was also very respectful and friendly. They really made us feel welcome with their warm customer service.

However, our interaction with the cook was less pleasant. We arrived to place our order at 7:55 PM, unaware that the kitchen was closing at 8:00 PM. As soon as we approached the cook, he seemed quite annoyed and said, “Come on man, we close in 4 minutes.” Although he did take our order after a minute of complaining, his attitude was noticeably different from the rest of the staff. When I returned to check if our food was ready, he responded with, “Give me 1 minute, Bro!”—again, not the most polite way to handle a customer.

Despite this, the food was excellent, and the other staff members were great. However, customer service is key, and this experience with the cook stood out in contrast to the otherwise positive vibe of the deli. I hope the management can address this, as it would make the experience even better.

Overall, I would recommend Rhino Deli Market for its great food and mostly wonderful staff, but there’s definitely room for improvement in how all customers are treated.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Sandwich

Great store, staff, food & bev options ??

We're lucky to live right across the street from Rhino Market & Deli Uptown, so we find ourselves there often—especially for trivia nights on Wednesdays! Whenever our schedule allows, we're there, and it's always a great time.

A big shoutout to our favorite Rhino team member, Guthrie! He's the best—super kind, funny, and always makes us feel welcome. He remembers our names, greets us with a smile, and sends us off with well wishes every time.

The deli food is consistently delicious, but the grab-and-go chicken salad is next-level good!

If we had one small suggestion, it would be to see some domestic beers or seltzers on draft, since we're not craft beer folks. Draft kombucha would be a fantastic addition too.

Rhino Market is a gem in our neighborhood, and we’re so glad to have it as our local go-to spot!

Atmosphere: 4

Food: 4

Service: 5

Don’t waste your time if black. Second time I have had horrible interactions with manager there. First time I placed a pick up order, showed up to pick up order and was advised order had not been given to kitchen yet. Walked up front to inquire and said asked he advised it was wasn’t ready as he rolled his eyes ( as though I bothered him) then proceeded to walk to back to drop off order. Today, 4 tables outside Rhino market, 1 occupied by a homeless WM, 1 occupied by me (who purchased snacks from inside Rhino market) other three tables were BF and last table 2 WMs sitting not eating. The manager proceeds to walk outside and only address the two BF and say “If you didn’t buy the food from Rhino Market, you can’t sit here and eat it”. I explained although my food was not from Rhino, my drinks and candy, chips were. He said well you can eat those items only. He said to the other female ( who purchased nothing from Rhino) she could not sit there and eat. But said nothing to the other two tables of WM, 1 homeless with nothing on his table, nor the other males who were just sitting and not patronizing the business.

Atmosphere: 1

Food: 1

Service: 1