Their walk up window at the Pecan Ave location says “ring bell” for a reason, because otherwise the young staff member just sits on her phone in the back.
I’ve been a customer here since they opened years ago and while the prices have continued to increase beyond what I would consider reasonable, the service experience I just had really soured my view of Rico’s.
After placing my order at the walk-up window then walking across the parking lot to grab something from an adjacent local business, I returned 5 minutes later and waited in front of their walk-up window for my bowl in the scorching heat. After another 5+ minutes of waiting, I looked in through the side window and found the young staff member just sitting on the cooler in the back playing on her phone. If I decide to go back, I’ll be sure to ring the bell to place my order then ring it again to check if my order is ready.
Pyt_ Manie
Olivia took my order she very friendly and nice she deserves a raise
Tabitha Chaney
Landis and olivia’s service was amazing! I love rico’s!
Audrey\u0026Aarna Grwm
i like landis and olivia’s service i like it.
emily morrison
Great place for a healthy and quick breakfast or refreshing treat!! Price felt reasonable to me given all the fresh ingredients and I really appreciated the large parking lot which is such a rarity in Charlotte!
Fanta Kaba
Roxane was very nice and also was very patient, with this being my first time I definitely will be back!
Asiah Durant
The place is very welcoming, roxanne helped me and my friend out with our options in choosing out bowls. She was very sweet even gave us a sample to make sure that’s what we wanted. Definitely will be back! Thank you so much roxanne!
Jerry Simmons
So pulled up and ordered a smoothie at 430 they left me out n the sun somebody came up after me n ordered to bowls gave them they bowls n forgot about my smoothie then ask me sir did order something please tell how did u forget that i didn’t get my smoothie until 509 almost 40 mins n the hot sun they need to b fired that don’t make no sense smdh
Dani S
My bowls are always made with care. I'm weird about liking even ratios of food in my bowl and they do a great job with the making sure there's not too much or little of any of the fruit. The rainbow 🌈 bowl is my fav.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Bowl
Reynaldo granados
Let me start with this I only give 1 star for places with bad experiences or bad food. Here it's a little of both first of all I bought their 24 oz again bowl somehow paid $30 for it despite the sign above the ladies head saying it was 22.99 . But she proceeds to just provide some bad customer service by answering questions that obviously require more than 1 word answers, with just one or 2 words.
Then I she calls out when my order is ready. But says it very lightly to the point that I had to step out of my car (which was facing their window) to walk up to their window for her to say this is your order in a very condescending way. Then I ask if spoons and everything are in the bag she trys to shrug me off and say yes. As I'm walking away I realized there are no napkins or spoons. So then I tell her hey I just need 2 spoons and napkins please. Again in a condescending top she says you should have spoons in bag. I have to make a point to show her the bag for her to finally give me the items I shouldn't have to argue for. (I used all 3 napkins she gave me)
Then i get home realize this feels a little light pull out my rather overpriced scale to make sure. And it reads 16oz I recalibrate it and guess what. It's still 16oz . Why was i charged for 24oz if I only received 16 oz? If your going through cuts to make ends meet at lease remove the part where it shows how many oz each option should be and don't advertise it as 24oz. A even bigger issue is that I got only 1 -2 oz of acai. This is a acai bowl not a peanut butter and banana bowl. Overall just unsatisfied with the overall experience. Back in the day before the pandemic and shortly after this place was amazing. Now its just condescending high school kids with a hint of racism. Not coming back to this one. At least clean juice makes acai bowls that have better proportions, usually 40 -60% acai the rest is fruit and oats.
Save your money if you are looking for something that is good and give you better proportions and more acai. Even clean juice gives you at least 4 oz of acai in a 12 oz bowl. For less and they actually try to give you 12oz of food if Not 1 oz more.
I’ve visited both locations in the past, and enjoy the product. However, I recently visited the Midwood location and was denied service because it was 2 minutes before closing. Please know the lights were on, and the window was open. Perhaps an indication of “last order taken at 7:45” should be posted to avoid issues in the future.
Maureen Mahood (SellYourHomeCharlotte.com)
If you are looking for a healthy treat this place is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Bowl Acai Bowl with Local, Butterbro Bowl
Joni Putnam
Hardly any açaí in the bowl. I thought it’s called an açaí bowl? Good mix of fruit. A little tiny drizzle of Nutella for extra.. spent $16 for a small bowl. The fruit is fresh but the açaí was frozen hard and was little amount.
Atmosphere: 2
Food: 2
Service: 4
Alex Smith
I can't get enough of this place! Sure, it's a bit on the expensive side, but let me tell you, their bowls are absolutely worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Suber
1st time here today, came with a friend who highly recommended it. I was super impressed, I kind of made my own with almond butter, blueberries, banana and I think cookie butter.. Simply delicious. I'll definitely be coming back for more.
Their walk up window at the Pecan Ave location says “ring bell” for a reason, because otherwise the young staff member just sits on her phone in the back.
I’ve been a customer here since they opened years ago and while the prices have continued to increase beyond what I would consider reasonable, the service experience I just had really soured my view of Rico’s.
After placing my order at the walk-up window then walking across the parking lot to grab something from an adjacent local business, I returned 5 minutes later and waited in front of their walk-up window for my bowl in the scorching heat. After another 5+ minutes of waiting, I looked in through the side window and found the young staff member just sitting on the cooler in the back playing on her phone.
If I decide to go back, I’ll be sure to ring the bell to place my order then ring it again to check if my order is ready.
Olivia took my order she very friendly and nice she deserves a raise
Landis and olivia’s service was amazing! I love rico’s!
i like landis and olivia’s service i like it.
Great place for a healthy and quick breakfast or refreshing treat!! Price felt reasonable to me given all the fresh ingredients and I really appreciated the large parking lot which is such a rarity in Charlotte!
Roxane was very nice and also was very patient, with this being my first time I definitely will be back!
The place is very welcoming, roxanne helped me and my friend out with our options in choosing out bowls. She was very sweet even gave us a sample to make sure that’s what we wanted. Definitely will be back! Thank you so much roxanne!
So pulled up and ordered a smoothie at 430 they left me out n the sun somebody came up after me n ordered to bowls gave them they bowls n forgot about my smoothie then ask me sir did order something please tell how did u forget that i didn’t get my smoothie until 509 almost 40 mins n the hot sun they need to b fired that don’t make no sense smdh
My bowls are always made with care. I'm weird about liking even ratios of food in my bowl and they do a great job with the making sure there's not too much or little of any of the fruit.
The rainbow 🌈 bowl is my fav.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Bowl
Let me start with this I only give 1 star for places with bad experiences or bad food. Here it's a little of both first of all I bought their 24 oz again bowl somehow paid $30 for it despite the sign above the ladies head saying it was 22.99 . But she proceeds to just provide some bad customer service by answering questions that obviously require more than 1 word answers, with just one or 2 words.
Then I she calls out when my order is ready. But says it very lightly to the point that I had to step out of my car (which was facing their window) to walk up to their window for her to say this is your order in a very condescending way. Then I ask if spoons and everything are in the bag she trys to shrug me off and say yes. As I'm walking away I realized there are no napkins or spoons. So then I tell her hey I just need 2 spoons and napkins please. Again in a condescending top she says you should have spoons in bag. I have to make a point to show her the bag for her to finally give me the items I shouldn't have to argue for. (I used all 3 napkins she gave me)
Then i get home realize this feels a little light pull out my rather overpriced scale to make sure. And it reads 16oz I recalibrate it and guess what. It's still 16oz . Why was i charged for 24oz if I only received 16 oz? If your going through cuts to make ends meet at lease remove the part where it shows how many oz each option should be and don't advertise it as 24oz. A even bigger issue is that I got only 1 -2 oz of acai. This is a acai bowl not a peanut butter and banana bowl. Overall just unsatisfied with the overall experience. Back in the day before the pandemic and shortly after this place was amazing. Now its just condescending high school kids with a hint of racism. Not coming back to this one. At least clean juice makes acai bowls that have better proportions, usually 40 -60% acai the rest is fruit and oats.
Save your money if you are looking for something that is good and give you better proportions and more acai. Even clean juice gives you at least 4 oz of acai in a 12 oz bowl. For less and they actually try to give you 12oz of food if Not 1 oz more.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve visited both locations in the past, and enjoy the product. However, I recently visited the Midwood location and was denied service because it was 2 minutes before closing. Please know the lights were on, and the window was open.
Perhaps an indication of “last order taken at 7:45” should be posted to avoid issues in the future.
If you are looking for a healthy treat this place is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Bowl Acai Bowl with Local, Butterbro Bowl
Hardly any açaí in the bowl. I thought it’s called an açaí bowl? Good mix of fruit. A little tiny drizzle of Nutella for extra.. spent $16 for a small bowl. The fruit is fresh but the açaí was frozen hard and was little amount.
Atmosphere: 2
Food: 2
Service: 4
I can't get enough of this place! Sure, it's a bit on the expensive side, but let me tell you, their bowls are absolutely worth every penny.
Atmosphere: 5
Food: 5
Service: 5
1st time here today, came with a friend who highly recommended it. I was super impressed, I kind of made my own with almond butter, blueberries, banana and I think cookie butter.. Simply delicious. I'll definitely be coming back for more.
Atmosphere: 5
Food: 5
Service: 5
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