Today around 3 pm very bad customer service with someone who claims to be manager Jessica, curly hair, and another girl with long black straight hair and tattoos. Horrible personality both girls.And if they are really management I feel bad for all who has to deal with them.
Atmosphere: 1
Food: 2
Service: 1
Raquel Rompetelefonos
Terrible service I ordered two dogs today for 4.59 in bone combo the bill gave me 12.50 and they charged me $20 and more the hot dog was very small and greasy I can't believe I told the girl that the bill was wrong and she started adding up your phone! I'm not coming back here
Phillip Anjilivelil
Arrogant and rude staff who blames customers saying they should have asked for ketchup on the hot dog! Unfriendly and below average food. Ordered large size fries to receive a small box
Atmosphere: 1
Food: 1
Service: 1
Emory Barlow
I was informed that they “were not making whole pizzas today”. I ordered 7 individual slices and it cost more than the advertised price for 2 whole pizzas.
Atmosphere: 1
Food: 3
Service: 1
Kristin
The worst Sbarro I have ever been to. I normally default to Sbarro when that option is given. We went in yesterday while visiting my husband on his business trip and we should have taken the AC being out as our notion to go literally anywhere else. At first, one of the female associates is hollering at someone on the customer side of the counter repeatedly with the F word. Had it just been me that walked up I would not have been so bothered, but I sent my 4 year old down to another restaurant where his dad was standing. Then proceeded to take a good minute to even be acknowledged. The girl that took my order had a nice personality, but that was literally the ONLY thing decent about this place. The pizza was cold and looked old. It tasted bad enough my 4 year old spit it out and asked for something else. The soda machine was not working and only got told there was no carbonation when my husband went back up there to question it.
Atmosphere: 1
Food: 1
Service: 1
Alexander French
This place is a dump and disgusting.
Atmosphere: 1
Food: 1
Service: 1
Tesslyn Walker
I never write bad reviews, but this was unacceptable. Me and my boyfriend went here for lunch and decided to get a Stromboli. Well first we walked up and they were playing music that had cuss words in it (there’s kids all around). I don’t care about the music it’s just we’re in a public area with children around and you should have some respect. Then I see a guy literally standing in a corner on his cell phone the entire time, then there was a girl that looked lost and didn’t know what was going on, it looked like she was trying to do everything on her own because the other two didn’t really do anything. It took almost 10 minutes to for one of them to realize we were ready to order. We asked for 2 Stromboli's and so then they heated them up, we sat down an ate. Well of course both mine and my boyfriends were so cold it tasted terrible. I didn’t even bother going back up there because we agreed to just never come back. This place looked good and seem to have good looking food but we had issues with it multiple times. A month ago we came and there was nobody to be found for like 15 minutes. If I could give this place 0 stars I would. They need to do better!!!!!
Atmosphere: 1
Food: 1
Service: 1
Renee Steed
I couldn't believe the restaurant had an 88 for their grade. After looking around I asked for my money back and the man got an attitude. And he didn't want to. I never touched the food after seeing the grade and seeing how nasty the stand looked. It should be shut down!!!!!!!
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: 2 Slices NY Style Pizza with Regular Drink
Amandine Calteau
The worst. We arrived and ordered a slice of pizza, and a dog combo. We received almost immediately the slice of pizza, and the drink. I’ve waited for more than 30 minutes to receive the rest, and I was watching people beside me getting their order when they just arrived. I had no explications, no excuses. When the rest arrived, my slice of pizza was cold. The kitchen was also disgusting with a lot of things on the floor, which I would not have mind if the employees were nice enough to care about their customers and to be just nice.Do not go there.
Got a quick slice of grease-I meant pizza that I couldn’t eat. The girl taking my order never moved off her stool or her phone. I had to ask for my receipt 3 times and finally reached over and got it myself. She was so into her phone she paid no attention to me at all. But she’ll tell her manager she didn’t hear me and nothing will ever be done. I was close enough to get my own receipt so she just didn’t care. Where has customer service gone? I would work myself before I hired employees like this!!
Atmosphere: 2
Food: 1
Service: 1
The shoe Case
This has to be the worst pizza I've had in a long time. Won't be coming here to eat again. ?
Atmosphere: 3
Food: 2
Service: 4
Alexsis Mey
Much better experience today then when I was here last time, was immediately greeted, food was fast but fresh and everything was in the order and was even guided on where to find things, made a much better turn around than the last time I visited, hopefully the service stays this way.
Lexi Mey
Bad experience, only ate here because it was the only place in the outlets that I like for food. Staff was super lazy and did not greet guests. I was standing there for over 5 minutes waiting only to see a guy off to the side, I literally thought nobody was working and almost walked away, then they said they didn't have any bread sticks for the combo and still charged me as if they did. Then the pizza was soggy and cold. I understand this is a mall and mall food isn't the best but seriously?
Very bad experience!
Atmosphere: 1
Food: 1
Service: 1
Today around 3 pm very bad customer service with someone who claims to be manager Jessica, curly hair, and another girl with long black straight hair and tattoos.
Horrible personality both girls.And if they are really management I feel bad for all who has to deal with them.
Atmosphere: 1
Food: 2
Service: 1
Terrible service I ordered two dogs today for 4.59 in bone combo the bill gave me 12.50 and they charged me $20 and more the hot dog was very small and greasy I can't believe I told the girl that the bill was wrong and she started adding up your phone! I'm not coming back here
Arrogant and rude staff who blames customers saying they should have asked for ketchup on the hot dog! Unfriendly and below average food. Ordered large size fries to receive a small box
Atmosphere: 1
Food: 1
Service: 1
I was informed that they “were not making whole pizzas today”. I ordered 7 individual slices and it cost more than the advertised price for 2 whole pizzas.
Atmosphere: 1
Food: 3
Service: 1
The worst Sbarro I have ever been to. I normally default to Sbarro when that option is given. We went in yesterday while visiting my husband on his business trip and we should have taken the AC being out as our notion to go literally anywhere else. At first, one of the female associates is hollering at someone on the customer side of the counter repeatedly with the F word. Had it just been me that walked up I would not have been so bothered, but I sent my 4 year old down to another restaurant where his dad was standing. Then proceeded to take a good minute to even be acknowledged. The girl that took my order had a nice personality, but that was literally the ONLY thing decent about this place. The pizza was cold and looked old. It tasted bad enough my 4 year old spit it out and asked for something else. The soda machine was not working and only got told there was no carbonation when my husband went back up there to question it.
Atmosphere: 1
Food: 1
Service: 1
This place is a dump and disgusting.
Atmosphere: 1
Food: 1
Service: 1
I never write bad reviews, but this was unacceptable. Me and my boyfriend went here for lunch and decided to get a Stromboli. Well first we walked up and they were playing music that had cuss words in it (there’s kids all around). I don’t care about the music it’s just we’re in a public area with children around and you should have some respect. Then I see a guy literally standing in a corner on his cell phone the entire time, then there was a girl that looked lost and didn’t know what was going on, it looked like she was trying to do everything on her own because the other two didn’t really do anything. It took almost 10 minutes to for one of them to realize we were ready to order. We asked for 2 Stromboli's and so then they heated them up, we sat down an ate. Well of course both mine and my boyfriends were so cold it tasted terrible. I didn’t even bother going back up there because we agreed to just never come back. This place looked good and seem to have good looking food but we had issues with it multiple times. A month ago we came and there was nobody to be found for like 15 minutes. If I could give this place 0 stars I would. They need to do better!!!!!
Atmosphere: 1
Food: 1
Service: 1
I couldn't believe the restaurant had an 88 for their grade. After looking around I asked for my money back and the man got an attitude. And he didn't want to. I never touched the food after seeing the grade and seeing how nasty the stand looked. It should be shut down!!!!!!!
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: 2 Slices NY Style Pizza with Regular Drink
The worst. We arrived and ordered a slice of pizza, and a dog combo. We received almost immediately the slice of pizza, and the drink. I’ve waited for more than 30 minutes to receive the rest, and I was watching people beside me getting their order when they just arrived. I had no explications, no excuses. When the rest arrived, my slice of pizza was cold. The kitchen was also disgusting with a lot of things on the floor, which I would not have mind if the employees were nice enough to care about their customers and to be just nice.Do not go there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got a quick slice of grease-I meant pizza that I couldn’t eat. The girl taking my order never moved off her stool or her phone. I had to ask for my receipt 3 times and finally reached over and got it myself. She was so into her phone she paid no attention to me at all. But she’ll tell her manager she didn’t hear me and nothing will ever be done. I was close enough to get my own receipt so she just didn’t care. Where has customer service gone? I would work myself before I hired employees like this!!
Atmosphere: 2
Food: 1
Service: 1
This has to be the worst pizza I've had in a long time. Won't be coming here to eat again. ?
Atmosphere: 3
Food: 2
Service: 4
Much better experience today then when I was here last time, was immediately greeted, food was fast but fresh and everything was in the order and was even guided on where to find things, made a much better turn around than the last time I visited, hopefully the service stays this way.
Bad experience, only ate here because it was the only place in the outlets that I like for food. Staff was super lazy and did not greet guests. I was standing there for over 5 minutes waiting only to see a guy off to the side, I literally thought nobody was working and almost walked away, then they said they didn't have any bread sticks for the combo and still charged me as if they did. Then the pizza was soggy and cold. I understand this is a mall and mall food isn't the best but seriously?
Average... it's outlet
Atmosphere: 3
Food: 3
Service: 3
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