Sbarro
5404 New Fashion Way, Charlotte
(704) 595-3352
Recent Reviews
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The staff consistently provide friendly service.
Ordered Stromboli combo, was told the only thing I could order was the food in the case. Breadsticks, pepperoni pizza and cheese pizza. Looked like it had been sitting there since they had been open. . Didnt really look like heating lamp was working too well. Took business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Tried to order pizza. The woman behind the counter wouldn’t get off her phone long enough to serve us. We just walked away. 5pm on Thursday July 24.
Atmosphere: 1
Food: 1
Service: 1
The girl preparing my four-year-old’s hot dog went straight from putting frozen raw meat on the grill to grabbing a bun for my son’s hot dog bun without washing your hands or changing her gloves.
We ate pizza and breadsticks. Nothing was hot. We wanted to order a whole cheese pizza to take home and the lady said she couldn't do it because her chef left. SMH! Won't be eating at this location every again!
Atmosphere: 1
Food: 2
Service: 1
Service is good but the pizza dough is always uncooked like I have gone there 3 times and always get uncooked dough 😭 I’m so done with ordering I always get unlucky
Food: 1
Service: 4
Recommended dishes: Not Just Pizzas Sbarro Offers Stuffed Strombolis Too, Roman Pizza, Spinach and Cheese Stromboli Combo, NY Cheese Pizza Slice
. I eat here at least twice a week not sure why there are so many bad reviews. Everyone has always been nice to me.
FOOD IS ALWAYS GOOD TOO.
GREAT CUSTOMER SERVICE.
Very bad experience!
Atmosphere: 1
Food: 1
Service: 1
Today around 3 pm very bad customer service with someone who claims to be manager Jessica, curly hair, and another girl with long black straight hair and tattoos.
Horrible personality both girls.And if they are really management I feel bad for all who has to deal with them.
Atmosphere: 1
Food: 2
Service: 1
Terrible service I ordered two dogs today for 4.59 in bone combo the bill gave me 12.50 and they charged me $20 and more the hot dog was very small and greasy I can't believe I told the girl that the bill was wrong and she started adding up your phone! I'm not coming back here
Restaurantji Recommends
Arrogant and rude staff who blames customers saying they should have asked for ketchup on the hot dog! Unfriendly and below average food. Ordered large size fries to receive a small box
Atmosphere: 1
Food: 1
Service: 1
I was informed that they “were not making whole pizzas today”. I ordered 7 individual slices and it cost more than the advertised price for 2 whole pizzas.
Atmosphere: 1
Food: 3
Service: 1
The worst Sbarro I have ever been to. I normally default to Sbarro when that option is given. We went in yesterday while visiting my husband on his business trip and we should have taken the AC being out as our notion to go literally anywhere else. At first, one of the female associates is hollering at someone on the customer side of the counter repeatedly with the F word. Had it just been me that walked up I would not have been so bothered, but I sent my 4 year old down to another restaurant where his dad was standing. Then proceeded to take a good minute to even be acknowledged. The girl that took my order had a nice personality, but that was literally the ONLY thing decent about this place. The pizza was cold and looked old. It tasted bad enough my 4 year old spit it out and asked for something else. The soda machine was not working and only got told there was no carbonation when my husband went back up there to question it.
Atmosphere: 1
Food: 1
Service: 1
This place is a dump and disgusting.
Atmosphere: 1
Food: 1
Service: 1
I never write bad reviews, but this was unacceptable. Me and my boyfriend went here for lunch and decided to get a Stromboli. Well first we walked up and they were playing music that had cuss words in it (there’s kids all around). I don’t care about the music it’s just we’re in a public area with children around and you should have some respect. Then I see a guy literally standing in a corner on his cell phone the entire time, then there was a girl that looked lost and didn’t know what was going on, it looked like she was trying to do everything on her own because the other two didn’t really do anything. It took almost 10 minutes to for one of them to realize we were ready to order. We asked for 2 Stromboli's and so then they heated them up, we sat down an ate. Well of course both mine and my boyfriends were so cold it tasted terrible. I didn’t even bother going back up there because we agreed to just never come back. This place looked good and seem to have good looking food but we had issues with it multiple times. A month ago we came and there was nobody to be found for like 15 minutes. If I could give this place 0 stars I would. They need to do better!!!!!
Atmosphere: 1
Food: 1
Service: 1
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