Cashier wasn't really welcoming, but the food was great
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Classic Smash Burger
greg hanrahan
Ordered online with Uber eats and went to pick up at the time they told me. My order wasn’t made for another 20+ minutes. While I was waiting the fries were sitting in the bag getting cold.When the order was finally handed to me I asked if he can check if the fries are hot or not and to replace them if they are cold. The employee got an attitude with me saying ‘we make sure the fries stay under the heat lamps’ and I responded ‘I’ve been standing here for 20 minutes and I can tell you that they were not under the heat lamps and sitting in the bag’He then replied ‘well we are backed up and I can’t do anything about it, you can just go online and say something there’Upon getting home the fries were NOT hot and the burgers were made so sloppily and packaged without care that the burgers fell apart after one bite making it almost impossible to finish.Spent $31 on 2 burgers and fries and got the worst service I’ve had in a very long time.This location, managers and owners should be ashamed and retrain their employees.
Atmosphere: 1
Food: 1
Service: 1
Lynda Gaede
Dropped in for a burger; friendly staff not overly crowded... which was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Kevin Bacon
Clean restaurant, great service, great food!
Atmosphere: 5
Food: 5
Service: 5
Robert Del Prete
A friend and I have been searching for the best burger in Charlotte so we walked into a Smashburger. Best we have ever had ... went with the Colorado burger and it was great. What a find!!! Friendly staff, great service. We'll be going again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
james
Waited for 30 minutes but the whole time my order was ready. Was in hot box and girl didn't see it. Manager found it and just said sorry. Onion Rings were cold( Fire some new ones). NEVER GOING
Atmosphere: 3
Food: 1
Service: 1
Maria Griffin
We finally got to try this place and it was so well worth it the food was really good and the service was great I was very impressed with overall our entire experience and price was not bad I would recommend if you are looking for a good place to take the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smashfries, Hamburger, Onion Rings, Chicken Sandwich, Tots
Tiffany Briggs
Food was decent, nothing special. Needed more staff than just 1 person up front and 3 in back of house. The cashier Janiyah was doing her best and very polite and helpful. The manager seemed
Atmosphere: 3
Food: 3
Service: 4
Alyson H
There burgers are really good! Love the smashfries! Service has always been great, friendly staff!
I really wanted to love it, but it was just okay. Fries were kinda greasy as were crispy brussels sprouts burger was okay. The young woman bagging up the food was incredible, like she had 3 arms. Constantly on motion and greeting everyone who came in.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Burger and Fries, Crispy Brussels Sprouts
James Evans
Ordered a bacon burger. Got absolutely the wrong thing. Still a banger tho
Cj Knight
Brussel sprouts? not to mention restaurant quality burgers at fast food prices! Will be back soon! And will recommend!Kid-friendliness: Kids eat free on Wednesdays!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Crispy Brussels Sprouts
Will Johnston
They smash their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smashfries, Burger and Fries, Crispy Brussels Sprouts, Chili, Fried Pickles, Avocado, Onion Rings, Chicken Sandwich, Tots, BBQ, Crispy Chicken Strips Meal, Haystack Onions, Mac N Cheese Burger
T J
Guy taking orders was being efficient but the girl doing to go orders was like a sloth. Took a solid minute just to tape the bag together. Line of like 6 people waiting on orders and she didn't ask anyone the name or anything, plenty of bags sitting next to her. Finally get my order that was just sitting in a container for ten minutes without me knowing and her not doing anything. To have it missing all the extra items I added and paid extra for. On top of that it tasted like a burger from a cheap buffet. Wouldn't recommend. Props to the guy taking orders for at least trying to keep a line moving.
Awesome experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Cashier wasn't really welcoming, but the food was great
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Classic Smash Burger
Ordered online with Uber eats and went to pick up at the time they told me. My order wasn’t made for another 20+ minutes. While I was waiting the fries were sitting in the bag getting cold.When the order was finally handed to me I asked if he can check if the fries are hot or not and to replace them if they are cold. The employee got an attitude with me saying ‘we make sure the fries stay under the heat lamps’ and I responded ‘I’ve been standing here for 20 minutes and I can tell you that they were not under the heat lamps and sitting in the bag’He then replied ‘well we are backed up and I can’t do anything about it, you can just go online and say something there’Upon getting home the fries were NOT hot and the burgers were made so sloppily and packaged without care that the burgers fell apart after one bite making it almost impossible to finish.Spent $31 on 2 burgers and fries and got the worst service I’ve had in a very long time.This location, managers and owners should be ashamed and retrain their employees.
Atmosphere: 1
Food: 1
Service: 1
Dropped in for a burger; friendly staff not overly crowded... which was nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Clean restaurant, great service, great food!
Atmosphere: 5
Food: 5
Service: 5
A friend and I have been searching for the best burger in Charlotte so we walked into a Smashburger. Best we have ever had ... went with the Colorado burger and it was great. What a find!!! Friendly staff, great service. We'll be going again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Waited for 30 minutes but the whole time my order was ready. Was in hot box and girl didn't see it. Manager found it and just said sorry. Onion Rings were cold( Fire some new ones). NEVER GOING
Atmosphere: 3
Food: 1
Service: 1
We finally got to try this place and it was so well worth it the food was really good and the service was great I was very impressed with overall our entire experience and price was not bad I would recommend if you are looking for a good place to take the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smashfries, Hamburger, Onion Rings, Chicken Sandwich, Tots
Food was decent, nothing special. Needed more staff than just 1 person up front and 3 in back of house. The cashier Janiyah was doing her best and very polite and helpful. The manager seemed
Atmosphere: 3
Food: 3
Service: 4
There burgers are really good! Love the smashfries! Service has always been great, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I really wanted to love it, but it was just okay. Fries were kinda greasy as were crispy brussels sprouts burger was okay. The young woman bagging up the food was incredible, like she had 3 arms. Constantly on motion and greeting everyone who came in.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Burger and Fries, Crispy Brussels Sprouts
Ordered a bacon burger. Got absolutely the wrong thing. Still a banger tho
Brussel sprouts? not to mention restaurant quality burgers at fast food prices! Will be back soon! And will recommend!Kid-friendliness: Kids eat free on Wednesdays!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Crispy Brussels Sprouts
They smash their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Smashfries, Burger and Fries, Crispy Brussels Sprouts, Chili, Fried Pickles, Avocado, Onion Rings, Chicken Sandwich, Tots, BBQ, Crispy Chicken Strips Meal, Haystack Onions, Mac N Cheese Burger
Guy taking orders was being efficient but the girl doing to go orders was like a sloth. Took a solid minute just to tape the bag together. Line of like 6 people waiting on orders and she didn't ask anyone the name or anything, plenty of bags sitting next to her. Finally get my order that was just sitting in a container for ten minutes without me knowing and her not doing anything. To have it missing all the extra items I added and paid extra for. On top of that it tasted like a burger from a cheap buffet. Wouldn't recommend. Props to the guy taking orders for at least trying to keep a line moving.
Atmosphere: 3
Food: 2
Service: 2