Unfortunately, my experience at this location was extremely disappointing. The service was poor, and I felt unfairly treated. I won’t be returning and recommend that others spend their money somewhere it is valued and appreciated.
Atmosphere: 1
Food: 1
Service: 1
Cherell Little
I always have a wonderful experience at this new location….literally ALL of the employees there are so friendly and very kind. I even ordered at the wrong location by mistake and they HAPPILY made me a new order and never gave me a hard time. LOVE this location
Atmosphere: 5
Food: 5
Service: 5
Danyae Thomas
ALWAYS great customer service and amazing drinks!!!
Atmosphere: 5
Food: 5
Service: 5
Shamari Baldwin
Everytime I come here my coffe or latte tastes like straight water or milk it’s like NOBODY knows how to make the drinks . And sadly this the closest one to me on the way to work I just be hoping it a be good and it’s always nasty and a waste honestly
Jade Locke
Misty MISTY MISTTTYYYYYYYYYY!!!!! Thank you ssssoooooo much for making my morning!! I come to this location frequently and no one EVER does my drink correctly “adding extra whip” BUT MISSSTTTYYYYYYY YASSSSS you did me right!! I hope you have a fantastic shift every time you clock in! Thank you so much made me smile sooo big 😊
Atmosphere: 4
Food: 4
Service: 5
Kianna Davis
They have restored my faith in buying Starbucks again!!! I usually do not buy coffee from here, but I am currently in the process of moving and needed some coffee. Took another chance with Starbucks and this is some of the best coffee I have ever tasted! Wonderful service! Lovely interactions. 5 out of 5 stars
Atmosphere: 5
Food: 5
Service: 5
Titus J.
Get Starbucks all the time...yet we need to purchase something to use the restroom....I was mid walk/exercise
Service: 1
Dodd Wooten
This is a newer location and very nice
Atmosphere: 5
Food: 5
Service: 5
Miguel Lictawa
I visited this Starbucks on their Christmas launch day specifically to purchase the limited-edition barista glass bear cups. To my surprise, I saw two available at the register—only to be told they were being held exclusively for employees. Elizabeth explained that her manager, Rachel (I believe that was her name), had approved this.
It’s really disappointing. Part of the excitement of launch days is visiting different stores and finding limited merchandise in stock. But what’s the point when items are claimed by staff before customers even have a chance to buy them? This policy feels unfair and takes away from the customer experience.
Service: 1
Andy
I swing by this store on occasion on my way into the office, and it’s one of the better locations in the Charlotte area. Some locations lack in the welcoming vibe - some baristas barely acknowledge you at all, and this is during slow traffic times. No matter how busy they are at this location, everyone is super welcoming, always smiling, and always busting their tails to get orders out. Even apologizing for the “delay” when it actually took them no time to get my order. That just shows how much they focus on customer service. There’s a store closer to my house where it makes sense to grab my coffee and enjoy it on the drive to work, but I’d rather make the commute half asleep and stop here. Gets the morning off to a good start when you first encounter super positive energy.
Also, my wife was a ten year barista and makes a great latte, and it’s hard to beat. This store rivals that.
Come here all the time to do work, everyone is always very nice and welcoming. Never had a drink made wrong.
Atmosphere: 5
Food: 5
Service: 5
Trae Florence
I have and will continue to enjoy Starbucks .. just not this one! Not the best customer service nor the cleanest.
Iris Strickland
Did take out, everything was on point. First time having the egg bites they are delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Sriram Subramanian
The most racist Starbucks in the country don’t go to this location ever … A person of not my demographic goes before me and gets amazing service and when I get to the counter and place my order the lady tells me she cannot let me use the rest room till my order is paid so she can write the chose on my receipt not what she told the person before me who was a different demographic !! Once I got our drinks one of it was horrible a nitro cold brew with vanilla sweet cream which had no sweet cream and a warm cold brew so I went back in the store to let them know only to be told that I probably don’t know what a warm “ cold brew” tastes like . I was appalled and I let them know I exactly know what that tastes like given I have ordered the exact same drink for many years now only to be met with sarcastic laugh and a very dismissive expression no apology and no offer to change my drink while the rude lady who asked me to pay before using the rest room walked away for another employee to berate me … Starbucks is never getting me back as a customer again !!
Atmosphere: 1
Food: 1
Service: 1
Kristan Mylett
Love this location so far! The folks who work here are so friendly and attentive; they even seem to know quite a few of the regulars by name. I’m not usually there during what would be considered busy times, but my orders always come out quick and the quality of the drinks and food is excellent.
Unfortunately, my experience at this location was extremely disappointing. The service was poor, and I felt unfairly treated. I won’t be returning and recommend that others spend their money somewhere it is valued and appreciated.
Atmosphere: 1
Food: 1
Service: 1
I always have a wonderful experience at this new location….literally ALL of the employees there are so friendly and very kind. I even ordered at the wrong location by mistake and they HAPPILY made me a new order and never gave me a hard time. LOVE this location
Atmosphere: 5
Food: 5
Service: 5
ALWAYS great customer service and amazing drinks!!!
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here my coffe or latte tastes like straight water or milk it’s like NOBODY knows how to make the drinks . And sadly this the closest one to me on the way to work I just be hoping it a be good and it’s always nasty and a waste honestly
Misty MISTY MISTTTYYYYYYYYYY!!!!! Thank you ssssoooooo much for making my morning!! I come to this location frequently and no one EVER does my drink correctly “adding extra whip” BUT MISSSTTTYYYYYYY YASSSSS you did me right!! I hope you have a fantastic shift every time you clock in! Thank you so much made me smile sooo big 😊
Atmosphere: 4
Food: 4
Service: 5
They have restored my faith in buying Starbucks again!!! I usually do not buy coffee from here, but I am currently in the process of moving and needed some coffee. Took another chance with Starbucks and this is some of the best coffee I have ever tasted! Wonderful service! Lovely interactions. 5 out of 5 stars
Atmosphere: 5
Food: 5
Service: 5
Get Starbucks all the time...yet we need to purchase something to use the restroom....I was mid walk/exercise
Service: 1
This is a newer location and very nice
Atmosphere: 5
Food: 5
Service: 5
I visited this Starbucks on their Christmas launch day specifically to purchase the limited-edition barista glass bear cups. To my surprise, I saw two available at the register—only to be told they were being held exclusively for employees. Elizabeth explained that her manager, Rachel (I believe that was her name), had approved this.
It’s really disappointing. Part of the excitement of launch days is visiting different stores and finding limited merchandise in stock. But what’s the point when items are claimed by staff before customers even have a chance to buy them? This policy feels unfair and takes away from the customer experience.
Service: 1
I swing by this store on occasion on my way into the office, and it’s one of the better locations in the Charlotte area. Some locations lack in the welcoming vibe - some baristas barely acknowledge you at all, and this is during slow traffic times. No matter how busy they are at this location, everyone is super welcoming, always smiling, and always busting their tails to get orders out. Even apologizing for the “delay” when it actually took them no time to get my order. That just shows how much they focus on customer service. There’s a store closer to my house where it makes sense to grab my coffee and enjoy it on the drive to work, but I’d rather make the commute half asleep and stop here. Gets the morning off to a good start when you first encounter super positive energy.
Also, my wife was a ten year barista and makes a great latte, and it’s hard to beat. This store rivals that.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Come here all the time to do work, everyone is always very nice and welcoming. Never had a drink made wrong.
Atmosphere: 5
Food: 5
Service: 5
I have and will continue to enjoy Starbucks .. just not this one! Not the best customer service nor the cleanest.
Did take out, everything was on point. First time having the egg bites they are delicious 😋
Atmosphere: 5
Food: 5
Service: 5
The most racist Starbucks in the country don’t go to this location ever …
A person of not my demographic goes before me and gets amazing service and when I get to the counter and place my order the lady tells me she cannot let me use the rest room till my order is paid so she can write the chose on my receipt not what she told the person before me who was a different demographic !! Once I got our drinks one of it was horrible a nitro cold brew with vanilla sweet cream which had no sweet cream and a warm cold brew so I went back in the store to let them know only to be told that I probably don’t know what a warm “ cold brew” tastes like . I was appalled and I let them know I exactly know what that tastes like given I have ordered the exact same drink for many years now only to be met with sarcastic laugh and a very dismissive expression no apology and no offer to change my drink while the rude lady who asked me to pay before using the rest room walked away for another employee to berate me … Starbucks is never getting me back as a customer again !!
Atmosphere: 1
Food: 1
Service: 1
Love this location so far! The folks who work here are so friendly and attentive; they even seem to know quite a few of the regulars by name. I’m not usually there during what would be considered busy times, but my orders always come out quick and the quality of the drinks and food is excellent.
Atmosphere: 5
Food: 5
Service: 5
Loading...