I visited on 11/28/25 and ordered four drinks. Another customer mistakenly took one of mine after removing the name sticker. I informed the counter server, who assured me the drink would be remade, but no action was taken. I gave the remaining drinks to my children and waited approximately 45 minutes while other customers were served.
When I followed up, I was told that the barista had never been informed. I had to explain the situation again before a replacement drink was made—however, the drink I received was not even the one I originally ordered. At that point, I simply took it and left.
This situation could have been completely avoided with proper communication between staff. I hope management reviews this incident and provides additional training to ensure that future customers do not experience a similar level of frustration.
Atmosphere: 1
Food: 1
Service: 1
Tamara Kelley
The staff here is absolutely fabulous. They are so friendly and accommodating! I come here often because I work at the outlets and I have never had a bad experience! Great job everyone!
Atmosphere: 5
Food: 5
Service: 5
Antwayne Terry-McNeil
By far the most awesome baristas in the area! Mallory, Jonathan and David are a delight! I go 3+5 times a week and no matter what time, the team is always beyond polite and my drink is perfect every single time!
Atmosphere: 5
Food: 5
Service: 5
Mills Janulis
Best coffee ever ☕😁
Atmosphere: 5
Food: 5
Service: 5
Ravon Murphy
Mallory was exquisite! Lovely lady and exceptional customer service! Thank you for the perfect drink also David!
Everyone here this evening deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Laurel Unger
The best starbucks to ever do the iced sugar cookie latte WITH NO WHIP CREAM!!!! <3 Love my girls Echelle and M!!
Atmosphere: 5
Food: 5
Service: 5
Belinda McCoursy
Ordered 2 small hot coffees for veterans day with another vet friend. The girl was immediately annoyed (there were no other customers at this time) and after 5+ minutes handed me a disgusting overflowed coffee that spilled everywhere and then she slammed the window shut. They didn't give my friend his coffee at all and when we stood at the window to ask them they looked at us and looked away and would not open the window. These were two girls that were working around 4:30pm maybe. We served our country, the least we can get is a coffee without the attitude. Don't bother coming here.
Atmosphere: 1
Food: 1
Service: 1
Alex Servat
Guy came out to announce that people on line had a 30 minute wait for ANY drink because he didn’t want a line
Service: 1
Dei
Currently only cash…but refuse to accept anything above 50+…our order was 51.28…how am I meant to pay…
I order here often because it’s the closest to my office. I ordered and paid for a coffee and a Ham and cheese baguette $7.65 I get the notification that my order is ready a few minutes later. I get to the window and only get the drink, I ask if I need to wait for my sandwich and they have no idea what I’m talking about. They look it up and find an empty paper bag. Another person comes and says they don’t have it and I can choose something else, I asked if I could get a refund, they insist I pick something else. After getting ignored several times if I could get a refund, I reluctantly pick the Tomato and mozzarella on focaccia (which is cheaper - and swallow the cost difference) I head back to my office and open the sandwich bag.. THIS is what they gave me!!!is this acceptable??? I thought they were ready sandwiches that they heat up.. Where is the rest of my sandwich!????? 😟😡😩
I order a hot coffee and the most expensive food item on the menu, I get lukewarm slightly coffee flavored watered down milk, and a soggy bread that has 1 and a half slices of tomato.
Won’t be back to this location- I do not recommend.
Atmosphere: 3
Food: 1
Service: 1
Mihail Dinev
Couple weeks ago I ordered a sandwich on mobile app. When i asked for my food, was told that they are out of it. New sandwich was offered, which is fine. Worst part was when i have to 20 min for it and asked couple times what's going on. Ladies inside start laughing. Sandwich was for my toddler. Today i was in line at 7:57pm to get a drink for my kid again. I know closing time is 8 pm. There was a couple in front of me and their order was taken, but i was told that this is last order staff taking and couldn't get a drink. Really not good experience at this location
Atmosphere: 1
Food: 5
Service: 1
Ty Roberts
The new crew now owned by Simon center is horrible!! Unprofessional and just rude. No greetings no appreciations!!! Ugh I miss my old happy crew!!!
Atmosphere: 2
Food: 2
Service: 1
Hot Cheeto
Thanks for the freshly brewed black coffee. Finally, a starbucks that does not lie about fresh coffee.
I visited on 11/28/25 and ordered four drinks. Another customer mistakenly took one of mine after removing the name sticker. I informed the counter server, who assured me the drink would be remade, but no action was taken. I gave the remaining drinks to my children and waited approximately 45 minutes while other customers were served.
When I followed up, I was told that the barista had never been informed. I had to explain the situation again before a replacement drink was made—however, the drink I received was not even the one I originally ordered. At that point, I simply took it and left.
This situation could have been completely avoided with proper communication between staff. I hope management reviews this incident and provides additional training to ensure that future customers do not experience a similar level of frustration.
Atmosphere: 1
Food: 1
Service: 1
The staff here is absolutely fabulous. They are so friendly and accommodating! I come here often because I work at the outlets and I have never had a bad experience! Great job everyone!
Atmosphere: 5
Food: 5
Service: 5
By far the most awesome baristas in the area! Mallory, Jonathan and David are a delight! I go 3+5 times a week and no matter what time, the team is always beyond polite and my drink is perfect every single time!
Atmosphere: 5
Food: 5
Service: 5
Best coffee ever ☕😁
Atmosphere: 5
Food: 5
Service: 5
Mallory was exquisite! Lovely lady and exceptional customer service! Thank you for the perfect drink also David!
Everyone here this evening deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
The best starbucks to ever do the iced sugar cookie latte WITH NO WHIP CREAM!!!! <3 Love my girls Echelle and M!!
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 small hot coffees for veterans day with another vet friend. The girl was immediately annoyed (there were no other customers at this time) and after 5+ minutes handed me a disgusting overflowed coffee that spilled everywhere and then she slammed the window shut. They didn't give my friend his coffee at all and when we stood at the window to ask them they looked at us and looked away and would not open the window. These were two girls that were working around 4:30pm maybe. We served our country, the least we can get is a coffee without the attitude. Don't bother coming here.
Atmosphere: 1
Food: 1
Service: 1
Guy came out to announce that people on line had a 30 minute wait for ANY drink because he didn’t want a line
Service: 1
Currently only cash…but refuse to accept anything above 50+…our order was 51.28…how am I meant to pay…
Employees were rude. Order was messed up
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible Management!! I wouldn't recommend at all
Atmosphere: 1
Food: 1
Service: 1
I order here often because it’s the closest to my office.
I ordered and paid for a coffee and a Ham and cheese baguette $7.65
I get the notification that my order is ready a few minutes later.
I get to the window and only get the drink, I ask if I need to wait for my sandwich and they have no idea what I’m talking about. They look it up and find an empty paper bag. Another person comes and says they don’t have it and I can choose something else, I asked if I could get a refund, they insist I pick something else.
After getting ignored several times if I could get a refund, I reluctantly pick the Tomato and mozzarella on focaccia (which is cheaper - and swallow the cost difference)
I head back to my office and open the sandwich bag.. THIS is what they gave me!!!is this acceptable???
I thought they were ready sandwiches that they heat up.. Where is the rest of my sandwich!????? 😟😡😩
I order a hot coffee and the most expensive food item on the menu, I get lukewarm slightly coffee flavored watered down milk, and a soggy bread that has 1 and a half slices of tomato.
Won’t be back to this location- I do not recommend.
Atmosphere: 3
Food: 1
Service: 1
Couple weeks ago I ordered a sandwich on mobile app. When i asked for my food, was told that they are out of it. New sandwich was offered, which is fine. Worst part was when i have to 20 min for it and asked couple times what's going on. Ladies inside start laughing. Sandwich was for my toddler. Today i was in line at 7:57pm to get a drink for my kid again. I know closing time is 8 pm. There was a couple in front of me and their order was taken, but i was told that this is last order staff taking and couldn't get a drink. Really not good experience at this location
Atmosphere: 1
Food: 5
Service: 1
The new crew now owned by Simon center is horrible!! Unprofessional and just rude. No greetings no appreciations!!! Ugh I miss my old happy crew!!!
Atmosphere: 2
Food: 2
Service: 1
Thanks for the freshly brewed black coffee. Finally, a starbucks that does not lie about fresh coffee.
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