I am fully aware that there is an option for tipping at the end of the transaction. I don’t need the person working the register to remind me of that. I have been to several other Starbucks locations that have a more polite way of handling transactions. Tipping is a choice for the customer, it is also a privilege for the associates. The associates should be reminded of this.
Atmosphere: 3
Food: 4
Service: 1
Sean L
I am very bummed that they no longer offer complimentary pup cups. I offered to pay for the pup cup or tip them but they said I was required to buy something from their menu. I had to drive to Dunkin’ Donuts to buy a pup cup there. Hopefully Starbucks changes their policy or at least starts charging for pup cups so that I can buy it.
Service: 1
Jazmin Forest
My wife went to get her muffins she grabs EVERY morning from this location and today it was raining extremely hard and water was pouring into her car. She pulled up to the window and kindly asked if she could order there the young lady at the window was rude and just didn’t want to work. She goes inside and asked for a manager and she was even worse ! (jade) she said “I mean you can complain if you want but it won’t change anything”. She is pregnant and should have never had to get out and get completely soaked just to come inside be treated poorly and the young lady from the window wasn’t even doing anything.
Atmosphere: 1
Food: 2
Service: 1
Genie Jay
Astrid, Ale’ja, and RJ were all incredibly nice, helped me decide which drinks to try, and had my orders out moments after placing them. Excellent service, I would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Shauna M
I come to this starbucks to do work frequently. Most of the staff is always super nice. Craig always goes above and beyond to speak to guests and make sure they're doing well. Monique is also really nice and personable. The others seem to pick and choose who they are nice to.
Atmosphere: 5
Food: 4
Service: 4
Kimberly Jackson
I needed a warm cup of tea so I decided to stop by Starbucks on N Tryon. Not only was I greeted by the sweetest green haired young lady (wish I knew her name) but I asked for the list of teas they have. I tell you I will be back! She told me about the mint, citrus, honey tea and now I’m hooked! Not only warming but delicious! So appreciate your suggesting this! Just what I needed.
Aylonah Norris
I’ve never been to a Starbucks where I’ve had to make a purchase just to get a pup cup.
Service: 1
Nine
Rude, unwelcoming atmosphere:
I’ve been coming to this Starbucks since I was a kid — it used to feel like a familiar, welcoming place. I did my homework and met with friends here. Not anymore.
On a stormy day, with only a few customers inside, I sat quietly for just a few minutes, having a small snack while waiting for friends and deciding what to order. I wasn’t loud, disruptive, or taking up space.
Then an employee came over and asked me to leave.
After years of buying their coffee, this is how they treat people? I won’t spend another dime here ever again. I deleted my Reqards account immediately.
Starbucks clearly doesn’t care about its customers — especially not the ones who’ve supported them for years. If this is how they operate now, they don’t deserve your time or your money.
There are plenty of better, kinder places to get coffee. Choose one of them.
Atmosphere: 1
Food: 1
Service: 1
sowmya
I ordered chai latte today and it tasted really really bad and more like water. It doesn’t have much flavors as needed. Really disappointing Starbucks!! The drive thru line was really crazy but that doesn’t mean I have to compromise on taste in busy crowd.
A S
I order from here weekly off of DoorDash as I work close and they are so quick and the food and drinks are always PERFECT! Every time I get my drink they draw something on it like a smiley face or a little cat. I know it’s not much but it’s taking the time to brighten someone’s day and it’s always really cute to see. Good to have a team like them working. Thank you!
Lucian rocks!! Such a personable associate. He made our experience great!
Jordan Veals
The baristas leave nice messages on the cups that make my day better.
Shiela Herbert
This was our first visit to this Starbucks. We were visiting from out of town. I love the Caramel Macchiato. Most times there may be a slight difference in taste from Starbucks to Starbucks. However, this Starbucks made it perfectly! So good that my daughter went back to get one as well. The staff were very friendly. Easy access from the road and a calm relaxing atmosphere.
Aleigha “LeiRen” Shears
This store is always so filthy. Gender neutral bathrooms are never cleaned or tended after. If you do not buy anything, they will ask you to leave the cafe. Does the regional manager know about this? If not, they’re about to. I’ve been coming here for years and it keeps getting worse and worse.
I am fully aware that there is an option for tipping at the end of the transaction. I don’t need the person working the register to remind me of that. I have been to several other Starbucks locations that have a more polite way of handling transactions. Tipping is a choice for the customer, it is also a privilege for the associates. The associates should be reminded of this.
Atmosphere: 3
Food: 4
Service: 1
I am very bummed that they no longer offer complimentary pup cups.
I offered to pay for the pup cup or tip them but they said I was required to buy something from their menu.
I had to drive to Dunkin’ Donuts to buy a pup cup there.
Hopefully Starbucks changes their policy or at least starts charging for pup cups so that I can buy it.
Service: 1
My wife went to get her muffins she grabs EVERY morning from this location and today it was raining extremely hard and water was pouring into her car. She pulled up to the window and kindly asked if she could order there the young lady at the window was rude and just didn’t want to work. She goes inside and asked for a manager and she was even worse ! (jade) she said “I mean you can complain if you want but it won’t change anything”. She is pregnant and should have never had to get out and get completely soaked just to come inside be treated poorly and the young lady from the window wasn’t even doing anything.
Atmosphere: 1
Food: 2
Service: 1
Astrid, Ale’ja, and RJ were all incredibly nice, helped me decide which drinks to try, and had my orders out moments after placing them. Excellent service, I would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
I come to this starbucks to do work frequently. Most of the staff is always super nice. Craig always goes above and beyond to speak to guests and make sure they're doing well. Monique is also really nice and personable. The others seem to pick and choose who they are nice to.
Atmosphere: 5
Food: 4
Service: 4
I needed a warm cup of tea so I decided to stop by Starbucks on N Tryon. Not only was I greeted by the sweetest green haired young lady (wish I knew her name) but I asked for the list of teas they have. I tell you I will be back! She told me about the mint, citrus, honey tea and now I’m hooked! Not only warming but delicious! So appreciate your suggesting this! Just what I needed.
I’ve never been to a Starbucks where I’ve had to make a purchase just to get a pup cup.
Service: 1
Rude, unwelcoming atmosphere:
I’ve been coming to this Starbucks since I was a kid — it used to feel like a familiar, welcoming place. I did my homework and met with friends here. Not anymore.
On a stormy day, with only a few customers inside, I sat quietly for just a few minutes, having a small snack while waiting for friends and deciding what to order. I wasn’t loud, disruptive, or taking up space.
Then an employee came over and asked me to leave.
After years of buying their coffee, this is how they treat people? I won’t spend another dime here ever again. I deleted my Reqards account immediately.
Starbucks clearly doesn’t care about its customers — especially not the ones who’ve supported them for years. If this is how they operate now, they don’t deserve your time or your money.
There are plenty of better, kinder places to get coffee. Choose one of them.
Atmosphere: 1
Food: 1
Service: 1
I ordered chai latte today and it tasted really really bad and more like water. It doesn’t have much flavors as needed. Really disappointing Starbucks!! The drive thru line was really crazy but that doesn’t mean I have to compromise on taste in busy crowd.
I order from here weekly off of DoorDash as I work close and they are so quick and the food and drinks are always PERFECT! Every time I get my drink they draw something on it like a smiley face or a little cat. I know it’s not much but it’s taking the time to brighten someone’s day and it’s always really cute to see. Good to have a team like them working. Thank you!
Restaurantji Recommends
Lucian rocks!! Such a personable associate. He made our experience great!
The baristas leave nice messages on the cups that make my day better.
This was our first visit to this Starbucks. We were visiting from out of town. I love the Caramel Macchiato. Most times there may be a slight difference in taste from Starbucks to Starbucks. However, this Starbucks made it perfectly! So good that my daughter went back to get one as well. The staff were very friendly. Easy access from the road and a calm relaxing atmosphere.
This store is always so filthy. Gender neutral bathrooms are never cleaned or tended after. If you do not buy anything, they will ask you to leave the cafe. Does the regional manager know about this? If not, they’re about to. I’ve been coming here for years and it keeps getting worse and worse.
Staff, great, and coffee delicious 😋
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