I asked for a venti brown sugar oatmilk shaken espresso WITHOUT ice…. I was expecting my regular coffee just not with ice and got charged the venti size $7 for them to fill my cup less than half way. That’s ridiculous to me
Atmosphere: 1
Food: 1
Service: 1
jahnoamama graphic goods \u0026 services
I visited this Starbucks location today and ordered the same drink I always get, so I am very familiar with the normal total. When the total came up differently, I politely mentioned that something must have been missing — not because it was too high, but because it was actually too low. Instead of listening, the barista immediately started explaining upcharges as if I were questioning the price being too high. I calmly clarified that I expected the amount to be a specific amount based on multiple previous visits and that something had simply been left off. I even addressed her kindly as “sweetheart,” which I use respectfully and not sarcastically or dismissively. Unfortunately, it seems she took offense to it….crazy as I really was trying not to offend her. By the time I reached the window, she was not there. Another employee — who was very kind — finished my order. However, when I received my cup, the word “sweetheart” had been written on it. That felt unnecessary and intentionally petty. I’ve never seen them write out that many words like that on a cup before, and it came across as a jab rather than customer service. I want to be clear: I respect baristas and people in customer-facing roles. My daughter worked for Starbucks for two years, and both of my daughters currently work in customer service — as have I. At another Starbucks I have frequented in the passed , I have wonderful relationships with the staff because I genuinely appreciate the work they do. I am not someone who pulls up to Starbucks looking for an issue. So when something like this happens, it stands out — and in this case, the problem was absolutely not the customer. It’s also disappointing that a simple interaction turned negative simply because listening didn’t happen first. Sadly, this reflects a broader issue in today’s world — where people are quick to assume, quick to take offense, and slow to take accountability. In many places, not just here, there seems to be a lack of emotional awareness, customer-service training, and the ability to pause and understand intent before reacting. No one benefits from that — not the customer, and certainly not the business. I consciously choose this location even though it isn’t the closest to me, but this experience has made me reconsider returning. I do want to acknowledge that there are staff members here — including one gentleman in particular — who are consistently kind and professional. Unfortunately, this interaction overshadowed that. This should really be seen as a learning opportunity — not everything a customer says is criticism, and sometimes kindness isn’t condescension.
Aide Boyas
Great customer service. Tyler is one of the best baristas.
Atmosphere: 5
Food: 5
Service: 5
Koda
Personally had the best service ever. Lovely staff, great manager, and beautiful drinks. I would live out back in the dumpster if I could.
Atmosphere: 5
Food: 5
Service: 5
Adepu Sowmika
I always order matcha latte with chocolate cream cold foam all the time in this store, a Guy who does most of the order does it right.. Yesterday I ordered the same & literally I could not see the cold foam & on top of that the Drink is completely filled with foam!!!! When I asked “did you put chocolate cream cold foam in there” a lady literally replied “I can see it” I wish I asked her to atleast hold the drink, then she would know how light weight the drink was!! To be honest VERY VERY sad with the service!!! In this Store! I wish they knew how to do a Normal cold foam!!! Since the Starbucks itself is meant for good cold foams!!! I just wanted to mention “I asked for Matchalatte with chocolate cream cold foam” not the drink filled with matcha foam!!!!!! I wished they made another drink instead of gossiping between themselves as if I asked the drink to make it free🙄! Seems like I paid for nothing!
Food: 1
Service: 1
Cassandra Hamilton
Tried the Starbucks across from UNC Charlotte. They were busy with drive through but a nice roomy place on the inside, with outside patio seating and handicap seating inside.
Atmosphere: 4
Food: 4
Service: 4
Phin
Great starbucks astrid and koda are the best
Atmosphere: 5
Food: 5
Service: 5
Mylekka Sands
Only Tyler can make my drinks!! Top notch customer service!!!
H. Kocherga
Great staff, very attentive, polite, and ready to help. I didn't have my glasses with me and they helped me with the Christmas specials.
To my melanin queen who made my coffee this morning it looks freaking amazing. It made my day the way the whipped cream fits and the sprinkle of cinnamon on top so perfect. I’m so thankful for you.6:22/11:5
Atmosphere: 5
Food: 5
Service: 5
Ramon Diaz
Terrible service, attitude, rude , Nasty they never hear what you say please don’t go there they treat you like animals.
Alyssa Howell
Abby & Rose made my drink to absolute perfection and were so friendly and welcoming while doing it! We've traveled through 4 states in the last week. This Starbucks is setting the new standard for quality!
Atmosphere: 5
Food: 5
Service: 5
Shygo trucking
They had to actually bring my drink out to my car. I have never ever been to a Starbucks and had to pull around for someone to bring me my drink. All the years I have been coming to star bucks. This really put a bad taste in my mouth for this location. I had to yell out my car window because the employee didn't know what color car he was looking for. Horrible service
Atmosphere: 1
Food: 1
Service: 1
Lizzie Odom
I just left 9/29/25. Coming in felt like it was also raining inside just didn’t feel warm , I ordered two jalapeño chicken pockets and asked for the jalapeno salsa that comes with if asked … again I ordered TWO the lady who BAGGED my food didn’t put the salsa in it so I kindly waited and asked.. she grabs the salsa a single pack without even making eye contact or saying yes then I asked for another salsa before she comes back because again I have two pockets and she then says “ u only get one per person just so you know “ with attitude.. so I asked kindly even if u have two she says again u only get one salsa with one pocket I say again well I bought two then her whole attitude changed because she probably felt embarrassed. Like just unnecessary as kind and soft as I asked. I work in customer service as a server and wouldn’t dare greet or engage to any of my tables needs like that. I will not be back.
Love this Starbucks!! Staff is very sweet! ;)
Atmosphere: 5
Food: 5
Service: 5
I asked for a venti brown sugar oatmilk shaken espresso WITHOUT ice…. I was expecting my regular coffee just not with ice and got charged the venti size $7 for them to fill my cup less than half way. That’s ridiculous to me
Atmosphere: 1
Food: 1
Service: 1
I visited this Starbucks location today and ordered the same drink I always get, so I am very familiar with the normal total. When the total came up differently, I politely mentioned that something must have been missing — not because it was too high, but because it was actually too low.
Instead of listening, the barista immediately started explaining upcharges as if I were questioning the price being too high. I calmly clarified that I expected the amount to be a specific amount based on multiple previous visits and that something had simply been left off. I even addressed her kindly as “sweetheart,” which I use respectfully and not sarcastically or dismissively. Unfortunately, it seems she took offense to it….crazy as I really was trying not to offend her.
By the time I reached the window, she was not there. Another employee — who was very kind — finished my order. However, when I received my cup, the word “sweetheart” had been written on it. That felt unnecessary and intentionally petty. I’ve never seen them write out that many words like that on a cup before, and it came across as a jab rather than customer service.
I want to be clear: I respect baristas and people in customer-facing roles. My daughter worked for Starbucks for two years, and both of my daughters currently work in customer service — as have I. At another Starbucks I have frequented in the passed , I have wonderful relationships with the staff because I genuinely appreciate the work they do. I am not someone who pulls up to Starbucks looking for an issue. So when something like this happens, it stands out — and in this case, the problem was absolutely not the customer.
It’s also disappointing that a simple interaction turned negative simply because listening didn’t happen first. Sadly, this reflects a broader issue in today’s world — where people are quick to assume, quick to take offense, and slow to take accountability. In many places, not just here, there seems to be a lack of emotional awareness, customer-service training, and the ability to pause and understand intent before reacting. No one benefits from that — not the customer, and certainly not the business.
I consciously choose this location even though it isn’t the closest to me, but this experience has made me reconsider returning.
I do want to acknowledge that there are staff members here — including one gentleman in particular — who are consistently kind and professional. Unfortunately, this interaction overshadowed that.
This should really be seen as a learning opportunity — not everything a customer says is criticism, and sometimes kindness isn’t condescension.
Great customer service. Tyler is one of the best baristas.
Atmosphere: 5
Food: 5
Service: 5
Personally had the best service ever. Lovely staff, great manager, and beautiful drinks. I would live out back in the dumpster if I could.
Atmosphere: 5
Food: 5
Service: 5
I always order matcha latte with chocolate cream cold foam all the time in this store, a Guy who does most of the order does it right..
Yesterday I ordered the same & literally I could not see the cold foam & on top of that the Drink is completely filled with foam!!!! When I asked “did you put chocolate cream cold foam in there” a lady literally replied “I can see it”
I wish I asked her to atleast hold the drink, then she would know how light weight the drink was!!
To be honest VERY VERY sad with the service!!! In this Store! I wish they knew how to do a Normal cold foam!!! Since the Starbucks itself is meant for good cold foams!!!
I just wanted to mention “I asked for Matchalatte with chocolate cream cold foam” not the drink filled with matcha foam!!!!!!
I wished they made another drink instead of gossiping between themselves as if I asked the drink to make it free🙄! Seems like I paid for nothing!
Food: 1
Service: 1
Tried the Starbucks across from UNC Charlotte. They were busy with drive through but a nice roomy place on the inside, with outside patio seating and handicap seating inside.
Atmosphere: 4
Food: 4
Service: 4
Great starbucks astrid and koda are the best
Atmosphere: 5
Food: 5
Service: 5
Only Tyler can make my drinks!! Top notch customer service!!!
Great staff, very attentive, polite, and ready to help. I didn't have my glasses with me and they helped me with the Christmas specials.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
To my melanin queen who made my coffee this morning it looks freaking amazing. It made my day the way the whipped cream fits and the sprinkle of cinnamon on top so perfect. I’m so thankful for you.6:22/11:5
Atmosphere: 5
Food: 5
Service: 5
Terrible service, attitude, rude , Nasty they never hear what you say please don’t go there they treat you like animals.
Abby & Rose made my drink to absolute perfection and were so friendly and welcoming while doing it! We've traveled through 4 states in the last week. This Starbucks is setting the new standard for quality!
Atmosphere: 5
Food: 5
Service: 5
They had to actually bring my drink out to my car. I have never ever been to a Starbucks and had to pull around for someone to bring me my drink. All the years I have been coming to star bucks. This really put a bad taste in my mouth for this location. I had to yell out my car window because the employee didn't know what color car he was looking for. Horrible service
Atmosphere: 1
Food: 1
Service: 1
I just left 9/29/25. Coming in felt like it was also raining inside just didn’t feel warm , I ordered two jalapeño chicken pockets and asked for the jalapeno salsa that comes with if asked … again I ordered TWO the lady who BAGGED my food didn’t put the salsa in it so I kindly waited and asked.. she grabs the salsa a single pack without even making eye contact or saying yes then I asked for another salsa before she comes back because again I have two pockets and she then says “ u only get one per person just so you know “ with attitude.. so I asked kindly even if u have two she says again u only get one salsa with one pocket I say again well I bought two then her whole attitude changed because she probably felt embarrassed. Like just unnecessary as kind and soft as I asked. I work in customer service as a server and wouldn’t dare greet or engage to any of my tables needs like that. I will not be back.
Atmosphere: 1
Food: 5
Service: 1
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