Longest wait time of any drive-thru. This is a management issue as it doesn’t matter what time of day or who is on staff, internal processes are prohibiting the team from performing better. It wasn’t always like this, so what changed? Since I’m only going to do this once, let’s talk about management response to less-than-favorable reviews; cut and paste the “if you’d like to address this further, please go to our “contact us” page?”
Service: 1
DAndra Hawthorne
My girl Carolina be so chipper in the morning. I love it
Atmosphere: 5
Food: 5
Service: 5
Jason Lewis
Fast friendly
Atmosphere: 5
Food: 5
Service: 5
Mohammed Rizwan
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Venkata Saranesh Kumar Gadamsetty
They have good space to sit. You can spend time to relax or work having the coffee.
Lyna
Coffee wasn't hot
Atmosphere: 5
Food: 4
Service: 4
Pamela
Elizabeth was THE best in customer care!! Very attentive and so very nice ! Will definitely come back again!
Atmosphere: 5
Service: 5
Terrence Washington
This was one of the Starbucks locations where 2 of the stores managers purchased all 7 of the Bearista glasses before the doors opened. When they saw a line of people outside waiting and then instructed all of us that they did not receive any. Although we saw them take them off the shelves and purchase them!
Spoke to some of the employees later who did not agree with the managers actions as well. They were not even on duty, came in and pretended to be the manager at the time, and then left the store!
Be aware of shady managers who are willing to look you right in the face and lie, along with putting their staff in uncomfortable situations.
Atmosphere: 1
Food: 1
Service: 1
Prive
Offered to pay for a cup of ice. Said they wouldn’t give me a cup of ice without purchasing a dessert. Wouldn’t allow me to buy the water cup. Made it super inconvenient just to keep me in the driveway, and having to wait
Was easily my fav location but ovr the past few weeks definitely has tkn a dive. I'll stick with the Harrisburg Location wh I ch really hurts my heart
Atmosphere: 1
Service: 1
Patrick Anderson-Taylor
By far the worst Starbucks I have even been too. Super slow, always backed up, nothing is ever ready. Atmosphere could be described as muggy and not welcoming. Please shut up this place down and start all over. As I’m typing someone who works here can see my frustration and finally asked what’s my order. Does that make it better? No because if you’re going in order that’s fine but don’t let someone who ordered after me get theirs because it’s easier
Atmosphere: 1
Food: 1
Service: 1
A Tucker
Hands down the best Starbucks in the North Clt area, they never mess up my coffee order :) yep will drive to this one.
Atmosphere: 5
Food: 5
Service: 4
Xavier Bonilla
Just wanted to write how amazing Caroline is. Her energy really makes my day. My kids love stopping at Starbucks and she truly makes it an enjoyable experience after a long work day and car ride home with the kids!
Atmosphere: 5
Food: 5
Service: 5
betelhem daniel
I am a daily customer at Starbucks, sometimes going twice a day, and the staff at this location already know me. Today I simply asked for a cup of Tap water, but I was told I had to place an order first. That felt very unprofessional, especially considering how often I support this store.
Later, when I did order a matcha latte, it was made incorrectly and without care. I left feeling mistreated, not valued. Starbucks is supposed to be about the experience, not just the coffee, and this location failed to deliver that.
There are two Starbucks in my neighborhood, including one inside Harris Teeter, and I will not be returning to this one. If loyal, daily customers are treated this way, I can only imagine how new customers might feel.
Great Service!
Atmosphere: 3
Food: 5
Service: 5
Longest wait time of any drive-thru. This is a management issue as it doesn’t matter what time of day or who is on staff, internal processes are prohibiting the team from performing better. It wasn’t always like this, so what changed? Since I’m only going to do this once, let’s talk about management response to less-than-favorable reviews; cut and paste the “if you’d like to address this further, please go to our “contact us” page?”
Service: 1
My girl Carolina be so chipper in the morning. I love it
Atmosphere: 5
Food: 5
Service: 5
Fast friendly
Atmosphere: 5
Food: 5
Service: 5
Excellent service
Atmosphere: 5
Food: 5
Service: 5
They have good space to sit. You can spend time to relax or work having the coffee.
Coffee wasn't hot
Atmosphere: 5
Food: 4
Service: 4
Elizabeth was THE best in customer care!! Very attentive and so very nice ! Will definitely come back again!
Atmosphere: 5
Service: 5
This was one of the Starbucks locations where 2 of the stores managers purchased all 7 of the Bearista glasses before the doors opened. When they saw a line of people outside waiting and then instructed all of us that they did not receive any. Although we saw them take them off the shelves and purchase them!
Spoke to some of the employees later who did not agree with the managers actions as well. They were not even on duty, came in and pretended to be the manager at the time, and then left the store!
Be aware of shady managers who are willing to look you right in the face and lie, along with putting their staff in uncomfortable situations.
Atmosphere: 1
Food: 1
Service: 1
Offered to pay for a cup of ice. Said they wouldn’t give me a cup of ice without purchasing a dessert. Wouldn’t allow me to buy the water cup. Made it super inconvenient just to keep me in the driveway, and having to wait
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was easily my fav location but ovr the past few weeks definitely has tkn a dive. I'll stick with the Harrisburg Location wh I ch really hurts my heart
Atmosphere: 1
Service: 1
By far the worst Starbucks I have even been too. Super slow, always backed up, nothing is ever ready. Atmosphere could be described as muggy and not welcoming. Please shut up this place down and start all over. As I’m typing someone who works here can see my frustration and finally asked what’s my order. Does that make it better? No because if you’re going in order that’s fine but don’t let someone who ordered after me get theirs because it’s easier
Atmosphere: 1
Food: 1
Service: 1
Hands down the best Starbucks in the North Clt area, they never mess up my coffee order :) yep will drive to this one.
Atmosphere: 5
Food: 5
Service: 4
Just wanted to write how amazing Caroline is. Her energy really makes my day. My kids love stopping at Starbucks and she truly makes it an enjoyable experience after a long work day and car ride home with the kids!
Atmosphere: 5
Food: 5
Service: 5
I am a daily customer at Starbucks, sometimes going twice a day, and the staff at this location already know me. Today I simply asked for a cup of Tap water, but I was told I had to place an order first. That felt very unprofessional, especially considering how often I support this store.
Later, when I did order a matcha latte, it was made incorrectly and without care. I left feeling mistreated, not valued. Starbucks is supposed to be about the experience, not just the coffee, and this location failed to deliver that.
There are two Starbucks in my neighborhood, including one inside Harris Teeter, and I will not be returning to this one. If loyal, daily customers are treated this way, I can only imagine how new customers might feel.
Atmosphere: 1
Food: 1
Service: 1
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