DO NOT get nitro cold brew here, I ordered it on three separate occasions and it tasted moldy every time. I literally dumped the drink each time. Every other location seems to be fine. Was going to just leave it be but today spiked the urge to review. Expect 4-7min to take 15-30min just for them to forget one of the two drinks.. now waiting another 10 minutes. Absolutely a waste of time. Do better.. Door dash from another location would have been faster.
Atmosphere: 1
Food: 2
Service: 1
Michelle P
This review is for Messiah, we so appreciate his excellent customer service skills. He was really holding it down today. He is always courteous & kind which really matters alot. Our orders were correct & filled in a timely manner & we enjoyed them. You have a great staff member in Messiah, he deserves recognition & promotion.
T R
Shoutout to Messiah!! He’s always really nice and kind hearted. Though it seems they’re understaff, he was very cool and patient. Everyone else too!
Atmosphere: 5
Food: 5
Service: 5
J W
Extremely slow drive thru service
Cynthia Bedoya
It was my birthday and I love how staff wished me a happy birthday!
Atmosphere: 5
Food: 5
Service: 5
Chef Chi
Waited in the drive thru line for 20-30 minutes, which is unheard of. This location needs to work on ticket times immediately
Atmosphere: 3
Food: 3
Service: 3
Jing You How
Nice atmosphere and quiet although they are busy. Lol
Atmosphere: 5
Food: 5
Service: 5
Nikki B
I got an iced brown sugar shaken espresso. I’ve gotten it before. Can someone tell me what tf these flakes are??? This is disgusting. I spend a lot of money at this location. This looks like they used old curdled milk. Do not go here. I will not go ever again.
Messiah is freaking awesome!!! Great customer service
Atmosphere: 5
Service: 5
Gussie Ownby
Was heading out with a friend to return to Winston-Salem from Charlotte and wanted sandwiches to go with our Vanilla Bean Frappicinos, mine with oatmilk and hers with a shot of espresso. To begin with, the kid on the drive through speaker missed his calling to be an auctioneer. He also was apparently new and had not gotten sufficient training. After multiple times (while enunciating VERY clearly) he still could not understand that we wanted *two* drinks, each with a *different* special request. They also were out of the two sandwiches we wanted, so I settled for a breakfast sandwich, which took several tries to clarify, and which they microwaved to the point of being rubbery. When we got to the window, we had to explain the drink order again then wait for them to harvest the vanilla beans, I think. When we finally got the drinks, they had used so much vanilla bean powder as to make them almost undrinkable.
To be fair, I had gotten the same drink the day before from the morning shift, and that experience was as it should be. However, I feel that getting an order correct and in a timely manner doesn't overcome spending $16 for poor food and setvice. So I only added a star to my original score. I hope this helps.
Food: 3
Service: 2
Andy
Update: I still haven't received a refund! Thank goodness CLT has some great local coffee shops. Check out Cup Lux, Canal Coffee, Burr and Berry, Haraz Coffee, Summit Coffee, Percantile, and so many more! The coffee is superior, and the customer service is stellar at the local coffee spots!
Update: I never received a refund. So, Starbucks got paid for a drink that I couldn't even use. Haven't been there since. It's not worth the waste of time, money, or frustration. Still patronizing only local coffee spots with lower prices and higher quality coffee and food. I drive past several SB to get to the best local spots in CLT, and it's still worth it!
My son went to get me a drink from this location, and once again, they messed up! This is why I haven't gone to this location in a while. The drink was supposed to be a 3-shot decaf gingerbread latte, soy, and 1 pump of gingerbread syrup... but this is what we got! I requested a refund, and it was such a hassle. It's absolutely ridiculous. Still don't know if I will get the refund. The caffeine in that drink literally could've harmed me. This location is trash. Also, getting through to someone via phone is impossible. The number listed on Google and the SB app does not go to the store. Also, calling corporate is a joke! The number of times I had to repeat myself was exhausting.
Update: I still haven't received a refund! Thank goodness CLT has some great local coffee shops. Check out Cup Lux, Canal Coffee, Burr and Berry, Haraz Coffee, Summit Coffee, Percantile, and so many more! The coffee is superior, and the customer service is stellar at the local coffee spots!
Update: I never received a refund. So, Starbucks got paid for a drink that I couldn't even use. Haven't been there since. It's not worth the waste of time, money, or frustration. Still patronizing only local coffee spots with lower prices and higher quality coffee and food. I drive past several SB to get to the best local spots in CLT, and it's still worth it!
DO NOT get nitro cold brew here, I ordered it on three separate occasions and it tasted moldy every time. I literally dumped the drink each time. Every other location seems to be fine. Was going to just leave it be but today spiked the urge to review. Expect 4-7min to take 15-30min just for them to forget one of the two drinks.. now waiting another 10 minutes. Absolutely a waste of time. Do better.. Door dash from another location would have been faster.
Atmosphere: 1
Food: 2
Service: 1
This review is for Messiah, we so appreciate his excellent customer service skills. He was really holding it down today. He is always courteous & kind which really matters alot. Our orders were correct & filled in a timely manner & we enjoyed them. You have a great staff member in Messiah, he deserves recognition & promotion.
Shoutout to Messiah!! He’s always really nice and kind hearted. Though it seems they’re understaff, he was very cool and patient. Everyone else too!
Atmosphere: 5
Food: 5
Service: 5
Extremely slow drive thru service
It was my birthday and I love how staff wished me a happy birthday!
Atmosphere: 5
Food: 5
Service: 5
Waited in the drive thru line for 20-30 minutes, which is unheard of. This location needs to work on ticket times immediately
Atmosphere: 3
Food: 3
Service: 3
Nice atmosphere and quiet although they are busy. Lol
Atmosphere: 5
Food: 5
Service: 5
I got an iced brown sugar shaken espresso. I’ve gotten it before. Can someone tell me what tf these flakes are??? This is disgusting. I spend a lot of money at this location. This looks like they used old curdled milk. Do not go here. I will not go ever again.
Food: 2
Service: 1
Normal
Atmosphere: 4
Food: 5
Service: 4
I'm in love with the Dragon Fruit Lemonade
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always good!
Atmosphere: 4
Food: 4
Service: 4
Messiah is freaking awesome!!! Great customer service
Atmosphere: 5
Service: 5
Was heading out with a friend to return to Winston-Salem from Charlotte and wanted sandwiches to go with our Vanilla Bean Frappicinos, mine with oatmilk and hers with a shot of espresso. To begin with, the kid on the drive through speaker missed his calling to be an auctioneer. He also was apparently new and had not gotten sufficient training. After multiple times (while enunciating VERY clearly) he still could not understand that we wanted *two* drinks, each with a *different* special request. They also were out of the two sandwiches we wanted, so I settled for a breakfast sandwich, which took several tries to clarify, and which they microwaved to the point of being rubbery. When we got to the window, we had to explain the drink order again then wait for them to harvest the vanilla beans, I think. When we finally got the drinks, they had used so much vanilla bean powder as to make them almost undrinkable.
To be fair, I had gotten the same drink the day before from the morning shift, and that experience was as it should be. However, I feel that getting an order correct and in a timely manner doesn't overcome spending $16 for poor food and setvice. So I only added a star to my original score. I hope this helps.
Food: 3
Service: 2
Update: I still haven't received a refund! Thank goodness CLT has some great local coffee shops. Check out Cup Lux, Canal Coffee, Burr and Berry, Haraz Coffee, Summit Coffee, Percantile, and so many more! The coffee is superior, and the customer service is stellar at the local coffee spots!
Update: I never received a refund. So, Starbucks got paid for a drink that I couldn't even use. Haven't been there since. It's not worth the waste of time, money, or frustration. Still patronizing only local coffee spots with lower prices and higher quality coffee and food. I drive past several SB to get to the best local spots in CLT, and it's still worth it!
My son went to get me a drink from this location, and once again, they messed up! This is why I haven't gone to this location in a while. The drink was supposed to be a 3-shot decaf gingerbread latte, soy, and 1 pump of gingerbread syrup... but this is what we got! I requested a refund, and it was such a hassle. It's absolutely ridiculous. Still don't know if I will get the refund. The caffeine in that drink literally could've harmed me. This location is trash. Also, getting through to someone via phone is impossible. The number listed on Google and the SB app does not go to the store. Also, calling corporate is a joke! The number of times I had to repeat myself was exhausting.
Update: I still haven't received a refund! Thank goodness CLT has some great local coffee shops. Check out Cup Lux, Canal Coffee, Burr and Berry, Haraz Coffee, Summit Coffee, Percantile, and so many more! The coffee is superior, and the customer service is stellar at the local coffee spots!
Update: I never received a refund. So, Starbucks got paid for a drink that I couldn't even use. Haven't been there since. It's not worth the waste of time, money, or frustration. Still patronizing only local coffee spots with lower prices and higher quality coffee and food. I drive past several SB to get to the best local spots in CLT, and it's still worth it!
Atmosphere: 1
Food: 1
Service: 1
Drive through wait was at least 15-20 minutes
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