Worst customer service ever! Terminal E. This cashier were asking our order with her finger inside her mouth!!!!! Nasty!!!!! She’s very unprofessional and definitely not friendly at all!!!!!
Service: 1
Jitendra Jain
Please don’t hire people who have not customer skills
Atmosphere: 1
Food: 4
Service: 1
skyler Thacker
Drink and sandwich were good as usual... surprised at how dirty the pick-up counter was and the customer service is lacjing4
Ofunehiki.cariez
I would like to apply to this location but they never have their phone turned on and I can’t find the application ?
Karissa Wagner
Shonda needs to work on her customer service. Maybe try listening more than talking.
Atmosphere: 1
Food: 2
Service: 1
Ateli Makahili
STORE # 22352 HMS HOST STARBUCKS CLT AIRPORT THE WORST STARBUCKS IN THE WORLD!!!!! SLOW SERVICE ASKED FOR REFUND AND MANAGEMENT ACTED LIKE SHE DIDNT CARE AND TOOK HER TIME WHEN I TOLD HER MY FLIGHT WAS BOARDIND!!! Then she acted like she don’t know HOW TO GIVE ME A REFUND!!! Michael who took the order acted slow seemed to be high!!! WISH I CAN GIVE 0 STARS!!!! DO BETTER!!!!
Atmosphere: 1
Food: 1
Service: 1
Katlyn Huff
Me and my mother in law both got the Java chip Frappe and both were un drinkable. We took them back to let them know and they did offer to re make them but we declined because something just wasn't right with one of the ingredients. So the cashier just threw them away and didn't even offer a refund. Will not be going back.
Nhi Vo
The cashier, Isaac, was very friendly! Beyond that, it’s pretty disappointing and overpriced. I ordered one of the drinks I usually get at other locations and at this one, the coffee tasted terrible and there was way too much cold foam.
June 3, 2024
Phillip Warner
Purchased an impossible sandwich and a mocha.My sandwich was cold in the middle and my mocha was so watered down that there wasn’t any flavor. Brown water? at 6 am in the airport isn’t a good start to a day of flying.
Atmosphere: 4
Food: 1
Service: 4
Patricia Roth
Messed up my drink order waited 20 minutes, they didn’t remake it
Well it’s a Starbucks, it’s what we love it’s Corporate consistent and we know that:)
Atmosphere: 5
Food: 5
Service: 5
Viktoria Holoiukh
Quickly, taste, pleasent ?a bit pricy, however it optimal pitstop.
Atmosphere: 5
Food: 5
Service: 5
Muhammad Mirza
It’s 6:30 and I am standing in line for half an hour the rest is pain , need more employees to handle the service
Donna . Pantoja
FYI a Mocha Frappuccino is not supposed to be drowning in chocolate sauce. Look at your menu pics. No chocolate sauce but mine had so much chocolate it was all I could taste even after scraping a ton from the top. $9 for a ton of chocolate sauce.
Atmosphere: 3
Food: 4
Service: 3
Erik Hendrickson
Absolutely awful service. Put in mobile order. App said it would be ready at 5:35. Waited and waited until 5:50 and watched the one person actually making drinks serve all kinds of drinks to other people while the other 3 people there did absolutely nothing but talk and laugh with each other. Had to walk away without my over priced $9 drink so I did not miss my plane. I am in CLT about every week and WILL NOT be going back here again. Absolutely awful service. Starbucks should be ashamed to even put their name on the side of the store.
Worst customer service ever! Terminal E. This cashier were asking our order with her finger inside her mouth!!!!! Nasty!!!!! She’s very unprofessional and definitely not friendly at all!!!!!
Service: 1
Please don’t hire people who have not customer skills
Atmosphere: 1
Food: 4
Service: 1
Drink and sandwich were good as usual... surprised at how dirty the pick-up counter was and the customer service is lacjing4
I would like to apply to this location but they never have their phone turned on and I can’t find the application ?
Shonda needs to work on her customer service. Maybe try listening more than talking.
Atmosphere: 1
Food: 2
Service: 1
STORE # 22352 HMS HOST STARBUCKS CLT AIRPORT THE WORST STARBUCKS IN THE WORLD!!!!! SLOW SERVICE ASKED FOR REFUND AND MANAGEMENT ACTED LIKE SHE DIDNT CARE AND TOOK HER TIME WHEN I TOLD HER MY FLIGHT WAS BOARDIND!!! Then she acted like she don’t know HOW TO GIVE ME A REFUND!!! Michael who took the order acted slow seemed to be high!!! WISH I CAN GIVE 0 STARS!!!! DO BETTER!!!!
Atmosphere: 1
Food: 1
Service: 1
Me and my mother in law both got the Java chip Frappe and both were un drinkable. We took them back to let them know and they did offer to re make them but we declined because something just wasn't right with one of the ingredients. So the cashier just threw them away and didn't even offer a refund. Will not be going back.
The cashier, Isaac, was very friendly! Beyond that, it’s pretty disappointing and overpriced. I ordered one of the drinks I usually get at other locations and at this one, the coffee tasted terrible and there was way too much cold foam.
June 3, 2024
Purchased an impossible sandwich and a mocha.My sandwich was cold in the middle and my mocha was so watered down that there wasn’t any flavor. Brown water? at 6 am in the airport isn’t a good start to a day of flying.
Atmosphere: 4
Food: 1
Service: 4
Messed up my drink order waited 20 minutes, they didn’t remake it
Restaurantji Recommends
Well it’s a Starbucks, it’s what we love it’s Corporate consistent and we know that:)
Atmosphere: 5
Food: 5
Service: 5
Quickly, taste, pleasent ?a bit pricy, however it optimal pitstop.
Atmosphere: 5
Food: 5
Service: 5
It’s 6:30 and I am standing in line for half an hour the rest is pain , need more employees to handle the service
FYI a Mocha Frappuccino is not supposed to be drowning in chocolate sauce. Look at your menu pics. No chocolate sauce but mine had so much chocolate it was all I could taste even after scraping a ton from the top. $9 for a ton of chocolate sauce.
Atmosphere: 3
Food: 4
Service: 3
Absolutely awful service. Put in mobile order. App said it would be ready at 5:35. Waited and waited until 5:50 and watched the one person actually making drinks serve all kinds of drinks to other people while the other 3 people there did absolutely nothing but talk and laugh with each other. Had to walk away without my over priced $9 drink so I did not miss my plane. I am in CLT about every week and WILL NOT be going back here again. Absolutely awful service. Starbucks should be ashamed to even put their name on the side of the store.
Atmosphere: 1
Food: 1
Service: 1
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