Taco Bell in Charlotte

“I just left Taco Bell at 4:50pm..I sorry I didn’t get you two gentlemen’s names…That was working drive thru together but I just want to say excellent customer service!!!all the way around from take my order wonderfully to the Exchange and the window..Great energy you two young men keep up the great work !!!We need more energy like that in the world ..So thank you Guys ? ?“

“I had lunch there today and have done so several times over the past few months. The service at this particular location is excellent. The staff here is so professional and friendly. Today Tiffany (per my receipt) was the lady at the drive-through window. I think she was training the young guy who took my payment (who was also very nice). Normally, when someone is training someone they practically ignore the customer, but even during training, she was super nice and attentive. I don't usually receive this kind of service at fast food restaurants, but this one is a cut above. I hope this restaurant keeps doing whatever you are doing.“

“The guy running the window had a good sense of humor he made a little joke he looked like he was the owner or something but he was very very personable and make sure we was very happy and what we had. And it was very surprised at how great it was that day it usually is pretty good though all the time “

“Can I just say efficient manager!! Omg! It is so refreshing to see a manager who cares about their job and the customer! I don't know her name but baby she ran the restaurant like it should be ran! My order was wrong, and not only did she tell them to remake it, instead of just taking off the sour cream. But she told them to remake it with love not anger! Yesss queen you are everything! Thank you it made all of the difference in my order! I'll be back if only to see her run that place right!🙌🏾👏🏾👏🏾🔥💐“

“It's a good thing there's no Taco Bell where I live or my waistline would be in trouble. People think I'm crazy but I miss this food more than any other when I'm out of the US. Service was friendly and fast but they did forget all of my Diablo sauce so......“

“I stopped at Taco Bell today to grab lunch. The line wasn’t too crazy and the person that took my order was very patient and nice. She confirmed my order and made suggestions. When I got to the window I was greeted professionally and with a smile. I thanked the employee and asked her what her name was. It is Taneisha. Taneisha, didn’t seem annoyed with me asking for a different drink other than what I ordered! Thank you for great customer service and friendliness.“

“I’m always very honest with my opinion on my reviews.

I’m a business owner myself so I go the extra mile to be as critical on myself and how I present my opinion of my review.

When it comes to quick/fast food restaurants, I weigh my decisions very heavily and being extremely lenient with the service recommendation .

You have that many employees it’s impossible to run 100. There’s always gonna be a few screwballs or individuals that are there to collect a paycheck.

That is the biggest thing about this location.

The person that you put in charge at the drive-through window probably a very tough thing for a business owner to find.

Your point of contact, there you means of exchange and my recommendation is to pay much more attention to the people that you choose to put behind that window.

The food was right on point.

Very little attention to how it was wrapped up and put in the to go bag, often no napkins are put in the bag.

These are all little things, but when the people behind this window have any type of attitude or bring their personal or current problems to the customers it’s always going to be a problem!

That’s the biggest thing that I want to express without being unfair or focusing on the fact that the food usually always exactly how advertised.

That’s pretty much about it!

I don’t want to be a negative Nelly I just really wanted to emphasize this point.

I can tell you all honesty that eight out of 10 times that I come to your location. This is the one thing on my mind is I pull off which is why I’ve decided to do thisreview.

As a business owner myself over the years, I have been thankful over and over again that our clients bring experiences or examples to my attention!

I just want you to know that I think if you really were to focus on this one part from what I’ve observed, you exponential improvements.

Parking: Do parking, have not remembered having had any problems getting in or out pulling large trucks and trailers.“

“Had to comment on the great service I received last night 10/25/24. The line was very long when I first arrived but I was in and out in about 5 mins. Also the man at the drive thru was very polite and pleasant. Service was fast and efficient. Exactly what you want from a FAST FOOD place. Food was great and neatly packaged.“

“The best Taco Bell ever I have witnessed in United States. The service, atmosphere, cleanliness and the quality and of the food here is top-notch. Taco Bell is lucky to have a employee like Leta, she is the best, the way she organises everything in the store is outstanding, I have travelled many countries and I have visited different restaurants but I haven’t seen a person like “Leta”. She welcomes everyone with a big smile, she takes care of each customer, Happy to see such people around us, Thanks ones again “Leta” for your hospitality in the store, Hope to see you soon again.“

“I came here tonight around 8:45 after a 12 hour nursing shift. When I tell you that the cheesy bean and rice cured all of my problems I am not joking. The rice wasn’t crunchy. Perfect amount of cheese/ bean/ rice ratio. Baja blast was in stock and crispy as shit. This Taco Bell has let me down so many times but tonight I am so happy to say that my order was not my 13th reason. Give this closing manager a raise. ILY.“

“EXCELLENT STAFF!!! VERY PROFESSIONAL & FRIENDLY! I WENT IN AND WAS GREETED AND HELPED AND THE YOUNG MAN WHO ASSISTED ME TOLD ME TO DRIVE SAFELY WHEN I DEPARTED! THIS KIND OF CUSTOMER SERVICE IS RARE NOWADAYS AND GREATLY APPRECIATED! WILL DEFINITELY RETURN HERE & MANAGEMENT SHOULD BE PROUD OF THEIR STAFF! DAVIE DESERVES A RAISE AND RECOGNITION FOR STELLAR CUSTOMER SERVICE AND REPRESENTING TACO BELL IN SUCH A POSITIVE LIGHT!“

“I actually went and had the Kentucky Fried Chicken. We bought the 12 piece family meal yesterday. Aiden/ Ayden ( not sure if my spelling of his name is correct) gave us great customer service. He was welcoming and took care of us right away. The only thing about this place is where it is tucked away and the inside was a little too dim. Other than that the food and service was good.“

“I always love me some taco bell. I have a love/ hate relationship with the order kiosk. I miss ordering with a human. Now the prices have gone way up despite me doing all the work of the counter person. But I will love taco bell til I die!!“

“I am in the industry and to show up here are 11:19 pm and greeted by a beautiful soul named China! She was so sweet and kind and I know she was dying to go home! This girl needs a raise. So pleasant and unbothered, yet as an industry person I know she was tired! Love and light ?“

“Oh, I was visiting Charlotte North Carolina when I ordered and ate at this taco bell.
Baltimore taco bell needs to catch up because, they are awesome. They speak to you with respect, they help you out with ordering, they don't rush you, it was clean. When I walked around the restaurant, my feet didn't feel like they were sticking to the floor. The tables and chairs were so clean. No unwanted bugs! Just awesome.
The food!!! The food was soo fresh! Part of my order was a bell grande, they use REAL nacho chips???. Not the ones that you can see through and are always stale!! Thank you for a wonderful food experience!“

“The staff was extremely considerate and helpful. Fast service. The only complaint is they didn't put my nacho bell grande in the bag. I've tried to call but no answer. But, considering the staffs customer service, I'm not even mad. Thank you.“