I am writing this from the drive thru after ordering on the app, waiting 18 minutes in line, and now sitting at the speaker being told to "hold on" the last 6 minutes with no response.
Service: 1
James Baysinger
Inconsistent food quality now that the new District Manager took over. All the experienced people were fired, transferred, or quit. Plus, he went back on the deals he had with neighboring businesses.
Service: 4
Carol Canfield
I had lunch there today and have done so several times over the past few months. The service at this particular location is excellent. The staff here is so professional and friendly. Today Tiffany (per my receipt) was the lady at the drive-through window. I think she was training the young guy who took my payment (who was also very nice). Normally, when someone is training someone they practically ignore the customer, but even during training, she was super nice and attentive. I don't usually receive this kind of service at fast food restaurants, but this one is a cut above. I hope this restaurant keeps doing whatever you are doing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Chloe Hatchell
Worst customer service I’ve had in a long time! Literally she an attitude for no reason … and two my food was wrong! Never going Back to this Taco Bell I’ll drive the extra few miles
Atmosphere: 1
Food: 2
Service: 1
Kevin Contreras
I ordered 30$ worth of food and subbed some things to grilled chicken instead of beef and paid extra for it only to get the cantina chicken which is not what i wanted. If i wanted that i would have ordered from the cantina menu. Now i have a bunch of wasted food 30$ gone and my kids are still hungry thanks guys smh.
Atmosphere: 1
Food: 1
Service: 1
Maria Vasquez
They have a robot taking ur orders which is ok but the employees don't welcome u wen u get 2 the window no kind of acknowledgement just here's ur order & they close the window
Atmosphere: 2
Food: 4
Service: 2
Benjamin Sholiton
Just kinda bad. Waited for a long time for sub par food
Atmosphere: 2
Food: 2
Service: 1
Roberta Jones
The portion size was extremely small for the price. We were not even given guacamole sauce! !!! We tried to give Taco Bell another try but for the price we paid and the portion sizes we will not be back!!!
Atmosphere: 4
Food: 2
Service: 3
Just
Keep your expectations low and you'll never be unhappy! Overall, though, great taco bell, service could be friendlier at the drive through, but hey, you can't win 'em all
Atmosphere: 5
Food: 5
Service: 4
Christa Lewis
Love the AI for ordering. My Mexican pizza ws awful. Not only did two tortillas taste was burnt pizza had no tomatoes and no green onions.
What is this….i asked to ADD the pico which means I wanted the tomato and the pico and then it’s not even covered
Atmosphere: 2
Food: 1
Service: 3
BRITTANY MOUZON-BAKER
This Taco Bell drive thru worker always has an attitude and nasty as hell, then on top of that the GM Tiffany was so rude as well when I called and told her that they messed up tacos due to food allergies I had to take my child to emergency she says well just it back then. Like what ma’am where is the empathy, this Taco Bell has definitely been going down hill! Update: after going up there I was greeted at the speaker by a manager so call name Cassandra who ask me what was wrong I explained it to her then she cuts me off and is like ok what you want us to do then rushes me to tell her what I had ok I tells her get to the window and she just as nasty as their floors are she is like well I mean we messed up and here here I had to call the GM again on her I will be placing this on all media Cassandra with her nasty attitude doesn’t need to be in the window helping if you can’t even let them talk if you going thru something then take a break relax but don’t take it out on the customer!
Atmosphere: 1
Food: 1
Service: 1
Stephanie Garcia
Great!
Atmosphere: 5
Food: 5
Service: 5
Juan D
Tied with Belmont for best taco bell in CLT
gunjan patel
Literally the best Taco Bell. Every time i go to this location doesn’t matter if it’s day or night the quality is always the best! I drive 20 minutes out of my way to go here.
I am writing this from the drive thru after ordering on the app, waiting 18 minutes in line, and now sitting at the speaker being told to "hold on" the last 6 minutes with no response.
Service: 1
Inconsistent food quality now that the new District Manager took over. All the experienced people were fired, transferred, or quit. Plus, he went back on the deals he had with neighboring businesses.
Service: 4
I had lunch there today and have done so several times over the past few months. The service at this particular location is excellent. The staff here is so professional and friendly. Today Tiffany (per my receipt) was the lady at the drive-through window. I think she was training the young guy who took my payment (who was also very nice). Normally, when someone is training someone they practically ignore the customer, but even during training, she was super nice and attentive. I don't usually receive this kind of service at fast food restaurants, but this one is a cut above. I hope this restaurant keeps doing whatever you are doing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Worst customer service I’ve had in a long time! Literally she an attitude for no reason … and two my food was wrong! Never going Back to this Taco Bell I’ll drive the extra few miles
Atmosphere: 1
Food: 2
Service: 1
I ordered 30$ worth of food and subbed some things to grilled chicken instead of beef and paid extra for it only to get the cantina chicken which is not what i wanted. If i wanted that i would have ordered from the cantina menu. Now i have a bunch of wasted food 30$ gone and my kids are still hungry thanks guys smh.
Atmosphere: 1
Food: 1
Service: 1
They have a robot taking ur orders which is ok but the employees don't welcome u wen u get 2 the window no kind of acknowledgement just here's ur order & they close the window
Atmosphere: 2
Food: 4
Service: 2
Just kinda bad. Waited for a long time for sub par food
Atmosphere: 2
Food: 2
Service: 1
The portion size was extremely small for the price. We were not even given guacamole sauce! !!! We tried to give Taco Bell another try but for the price we paid and the portion sizes we will not be back!!!
Atmosphere: 4
Food: 2
Service: 3
Keep your expectations low and you'll never be unhappy! Overall, though, great taco bell, service could be friendlier at the drive through, but hey, you can't win 'em all
Atmosphere: 5
Food: 5
Service: 4
Love the AI for ordering. My Mexican pizza ws awful. Not only did two tortillas taste was burnt pizza had no tomatoes and no green onions.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
What is this….i asked to ADD the pico which means I wanted the tomato and the pico and then it’s not even covered
Atmosphere: 2
Food: 1
Service: 3
This Taco Bell drive thru worker always has an attitude and nasty as hell, then on top of that the GM Tiffany was so rude as well when I called and told her that they messed up tacos due to food allergies I had to take my child to emergency she says well just it back then. Like what ma’am where is the empathy, this Taco Bell has definitely been going down hill! Update: after going up there I was greeted at the speaker by a manager so call name Cassandra who ask me what was wrong I explained it to her then she cuts me off and is like ok what you want us to do then rushes me to tell her what I had ok I tells her get to the window and she just as nasty as their floors are she is like well I mean we messed up and here here I had to call the GM again on her I will be placing this on all media Cassandra with her nasty attitude doesn’t need to be in the window helping if you can’t even let them talk if you going thru something then take a break relax but don’t take it out on the customer!
Atmosphere: 1
Food: 1
Service: 1
Great!
Atmosphere: 5
Food: 5
Service: 5
Tied with Belmont for best taco bell in CLT
Literally the best Taco Bell. Every time i go to this location doesn’t matter if it’s day or night the quality is always the best! I drive 20 minutes out of my way to go here.
Thank you to all the employees that work there.
Atmosphere: 5
Food: 5
Service: 5
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