Tifa Chocolate & Gelato

we loved it! It’s delicious, We’ll definitively stop by again!

I've been looking for a good Gelato place for a while and this is it. Great selection, super friendly staff, and everything was delicious! Menu was pretty big including the other deserts and coffee options. Nice place to hang out with comfy chairs and games. Love it!

Nothing close to gelato. The tiramisu flavour was the worst.

Amazing gelato!
The best in Ballantyne.

Tifa has the best gelato options in the most kid friendly environment, the staff is always welcoming and kind. We love going here!

Sherrie was delightful! She made us feel very welcomed and appreciated! Will be back!

Update (3 days after visit - I increased a star). The owner reached out offering to comp our next treat and apologized. Sadly I don’t see his/hers response anymore and missed the contact so not sure we’ll be taking advantage of it, but management was responsive so that is appreciative.

Original review: I imagine that this was a uniquely negative experience and that at other times it’s a lot better. Ordered drinking chocolate. As you can see from the photos, that’s not what this is. Prior to going, I called Tifa to ask if they had European style sipping chocolate and the young lady that picked up the phone did not know what that was but eventually came to the conclusion that they had drinking chocolate. So my wife and I immediately headed over to get some. Ordered it. It took a while for her to make it. She was very polite and apologized for the wait. However, from what I could tell, she melted a bunch of chocolate chips and gave it to us in a cup. We tried to drink it and only got globs of chocolate. Then we took off the cap and realized that she didn’t make it correctly. So now we’re at home trying to make drinking chocolate from this mess. As you can see most of the chocolate on the bottom is hardened and the chocolate around the cup is the consistency that we found it. Unsatisfying chocolate chip globs would’ve been a better name for this $7 “drink”. Was excited and may even give them another try in 6 months and hoping this was a one off.

Best Gelato in town EASILY
The owner and staff are always welcoming
Fun analog games around the space
We go here at least once a week

Gelato is good the cones are very hard would I go back sure

The best vegan Gelato ever! They always have a vegan flavor and it's always creative and amazing. Not the typical vanilla or chocolate. Today it was cherry coconut and it was 10/10, I don't even consider myself a cherry person but this was amazing. The vegan peanut butter is also amazing. Very happy I discovered this place. I have taken family here and they enjoyed it too!

Loved coming here with my kid. The owner is super-friendly and helpful. The Gelato and coffee we got were great. Wanted to get the chocolate covered cookie dough but the wife wouldn't let me. Hopefully next time!

They are very inconsistent with their portion. Sometimes you get a decent portion or very little. If you say something, they will try to charge you for more. Sucks!

These are some of the best ice creams I’ve had in Charlotte. They were also super friendly towards my dog!

We come here at least once a week, we came in Wednesday (8/27) around 6 pm or so. With that being said, normally I'm fairly tolerant of the younger generation, I own restaurants, ran bakeries and deal with a range of ages.

Getting to the review
Sweets of any have always been a 10/10. Great taste, always happy with everything and never had complaints.

The service, so when we came in, I had asked a question in regards to the milkshake. If you could get two flavors. Now, I go ahead after asking a milkshake related question and say can I get chocolate and vanilla swirled.

Now, I will admit, I haven't ordered a milkshake, I didn't know that milkshakes I guess just have one size, but when the young woman asked what size I wanted I just said large.

At this point I get the misunderstanding, my spouse was looking at other items and I just sat for a moment to scroll. She brings out a large cup of gelato with the two flavors.

I say, sorry, I meant a milkshake, my spouse even pointed out that the cups have sizes and the milkshakes just come as one and I apologized again. Thought we were on milkshakes when asked. It happens and I apologized for it. Then I said if she could it's okay to just use the gelato that she's already scooped. If it's to much, I don't mind just taking the cup, well she had a twinge of attitude, my spouse even noticed, and she proceeded to say it's fine and chuck the perfectly good gelato she just scooped into the trash. Me and spouse were both shocked, coming from backgrounds where wasting food like that is horrible and I would have just taken the cup if I knew she was gonna throw it away.
She made the milkshake. We both said thank you and sorry. Even left a tip.
But it felt uncomfortable, almost as if she wanted us to leave and we did. Just her tone the entire time, annoyed, aggravated...unsure but definitely not friendly after a simple mistake that I owned up to. That we both apologized for my own neglect of understanding the conversation of the question and yeah...

Overall, as a business owner, seeing good, homemade food of any kind get thrown away without a second thought baffles me. It saddened me, wondering if honestly it was a store policy that she had to follow or she was just the upset over that, that she decided to throw away good homemade gelato.

Unsure, everyone runs things different but that's just me. Also, the milkshake was fairly loose, it was essentially chocolate milk versus a milkshake. Good flavor, just not a milkshake.

Overall, we'll still come back, but if she's serving, sadly I'll have my spouse handle the ordering so I don't upset her again, plus my spouse will definitely say something next time but that's between her and the mood of the day haha...

Tifa Chocolate & Gelato is a gem for dessert lovers, offering an incredible mix of artisanal gelato and gourmet chocolates. Their gelato is rich, creamy, and comes in a wide variety of flavors, from classic pistachio to unique seasonal options. The chocolate selection is just as impressive, with hand-crafted truffles and bars that melt in your mouth. The staff is friendly, the shop is clean and inviting, and the portions are generous, perfect for families or anyone with a sweet tooth. Whether you want a quick scoop, a decadent dessert, or a gift box of fine chocolates, Tifa delivers on quality, flavor, and experience.