Tropical Smoothie Cafe

there is no drive through don’t listen to google I’m pissed.

UPDATE (2/20/25): No response from support after their review response, weeks later. I am genuinely questioning if there's even a manager at this location.

Can't find myself rating this higher than 1 star due to the fact that workers are completely irresponsible when it comes to handling online/dasher orders. Over 3 times I have ordered a wrap and drink and get no wrap. I have had various different dashers yet it always happens with THIS location. Don't spend your money here unless you want to spend 20 bucks and gamble on getting an accurate order.

Atmosphere: 1

Food: 4

Service: 1

When I and my wife entered we spoke loudly and said good morning. There was no response from any of the 3 employees there. No one greeted us when we sat down at the counter to deliberate about our food choices. A younger lady finally took our order, without any expression of friendliness or appreciation in anticipation of getting our business. The order was completed relatively quickly. The man who made it placed our completed drinks on the counter with nothing said. No "Thank you, we appreciate business, yall come back NOTHING!!! Interestingly enough, before we left, a delivery came through the back door and the same man smiled broadly and spoke to the delivery man cheerfully with a loud "Good morning". Now I and my wife are African American, the delivery man was Caucasian. More importantly we were paying customers and deserve to be appropriately greeted and treated well. We could've chosen to go elsewhere but we came there. We were very disappointed by this experience. I will probably not revisit this location again. I wonder was this an isolated incident or is this a pattern at this location. This is not a good look for your company or your product brand.

Atmosphere: 1

Food: 4

Service: 1

Your service is not good 😐 😕, and you have slow employee specialy teja

There was a man at the register (didn't get his name) he didn't say a word to me nor smiled. I said hey,smiled, and ordered, so I didn't understand the attitude. Not a "Hey, what can I get you" nor a "would you like a receipt?" He just walked away after handing me my receipt without a single word

Atmosphere: 1

Food: 3

Service: 1

It’s okay

Atmosphere: 4

Food: 4

Service: 4

I always order ahead on the app prior to me leaving my home 7 minutes away or my doctor’s office on Prosperity and within minutes, my orders are always ready before I arrive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunrise Sunset, Cheese Quesadilla

Can not say enough good stuff about each and every location I go to! Love the freshness of the smoothies, the great customer service and the quick service.

Atmosphere: 5

Food: 5

Service: 5

Ive been trying to get a smoothie here for 2 months. they are always out of key ingredients and wont order more.

Atmosphere: 1

Food: 1

Service: 1

I am still waiting on someone from this location to contact me regarding the hiring age? It seems as if it is not clear with this particular franchise and the corporate office has already spoken with me directly but not the ownership.

Atmosphere: 3

Food: 3

Service: 1

We had a very pleasant experience at this location! Not only was our food and smoothies delicious, but everyone was especially helpful, patient, and kind. We will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Very excellent service and food qualify.

Atmosphere: 5

Food: 5

Service: 5

Great experience. Excellent staff. Awesome smoothie.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunrise Sunset

Yes smoothie do not taste good at this location only. They might change the product or not adding something i had the acai smoothie it was horrible twice. I never went back. the one on university is better. The previous owner they never taste like that. When new/now owner im sorry the smoothie taste terrible

I love this place. Drinks are amazing. Please go here

Atmosphere: 5

Food: 5

Service: 5