Ordered delivery once from Wendy's in Matthews NC. Food was cold and they got our order wrong. Never ordered from them again.
Food: 1
Service: 1
Evaristo Solano
People is so rude I can’t believe this
Atmosphere: 1
Service: 1
Tony B
The staff is generally personable and friendly, but it seems like they’re always caught off-guard by any customer that arrives. Like they didn’t know they were supposed to prepare and sell food that day. Slowest drive through this side of the Mississippi.
The interior of the restaurant is pretty meh. Not bad, not good. Kinda clean, but just dirty enough for me to not want to eat in.
Atmosphere: 1
Food: 4
Service: 3
Mackenzie T
Nothing like paying $13 and waiting for some cold fries and a plain piece of chicken on a bun instead of a baconater…usually dont leave these but this location has let me down more than once on my lunch :(
Jarline Miranda
The worst service in the world, The cashier yelled at me, they are slow all the time like they don't get paid to work.
Melanie Mather
Food is complete ass. everything we were handed was completely cold. employees capping saying they only accept cash or mobile orders… um
Atmosphere: 1
Food: 1
Service: 1
Lamont Channel
They should just close this location because customer service is Horribe....so bad that you often see people walking out of the dining room with out ordering because no one is taking orders....The managers here tell the employees to discourage people from going into the store to order and dine in by just lettingthem sit in line!!....The drive thru usually moves slow and the food is usually cold but never hot!!!!
Atmosphere: 2
Food: 2
Service: 1
Jeefara Awad
Very bad customer service( rude staff) I didn't get what I ordered( they switched my order without asking me, and they didn't put any sauce). Never again at this location.
Tavaris Brown
The staff was friendly, the place was clean , the food was hot 🍔 🍟 🥤 and they were quick !!!!! Nice place nice atmosphere ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Camila Pineda
Awful service! If I could give them 0 stars I would. Old lady in the front extremely rude! I ordered through DoorDash and I arrived five minutes before my order was supposed to be ready. Once my order was supposed to be ready I received the notification through the DoorDash app to pick it up. Nothing was there, I asked about it and she said “someone else must have picked it up. It’s not my problem. Call DoorDash.”
I grabbed dinner via the drive thru on Tuesday, 11-23 to avoid a lot of cooking before Thanksgiving. The guy working the drive thru had a good sense of humor & asked me to hold when I pulled up to the speaker. I'd planned to start the review with 4 stars, but what happened at the end caused a star to be deleted.
At the window, I told the man that I was using a $5 coupon for a spicy chicken small combo. He said ok. When he asked for my drink, I asked which diet drinks he had. I chose diet ginger ale. I told him I didn't need anything else with caffeine because I'd just finished an espresso drink (why I included the pic). I held it up for him to see once I got to the drive thru window. He made a comment about me bouncing off the roof.
I handed him my card & the coupon. The guy who took my order (Black guy) was with a younger guy (white) who seemed to be in training. A white woman comes over to help them. She handed me my card with 2 receipts. She said she had to void the 1st order because I gave him the coupon after he ran my card.
I'm not sure if that's what he told her, but that's NOT what happened. I told him when he asked to take my order that I had a coupon & what it was for. He definitely remembered what I'd said about the espresso & caffeine. Glad I was home when I ate; think it's likely that someone may need more than 1 ketchup pack & 1 napkin.
I returned to the drive thru on Saturday, 11-27 to place an order for my dad. I used the buy one baconater, get one for $1 coupon with a small fry. There was no problem with using the coupon. The same younger guy who appeared to be in training was at the window again.
At one point, he told me they were waiting on my sandwiches. I said ok thanks. Not long after that he started handing me a bag. Someone I couldn't see started reprimanding him & said I told you to tell her to drive up. Apparently the bag wasn't my order. He told me to drive up. A woman with different color braids brought the food out. No thanks for waiting or anything.
You can't miss the hiring signs, so I'm sure they've been impacted by staffing issues. It wouldn't be a bad idea for soft skills training to be implemented for both management & staff.
Javier Lopez
The cashier is not at all delicate with the orders and he still eats the fries from the container where they serve everything. Everything is disgusting. This African-American is not very friendly and they look at you as if they were doing you a favor.
Atmosphere: 1
Service: 1
Riley N
Wrong number?? I tried calling Wendy’s but kept being greeted by Patrick then abruptly hung up on.
Kid-friendliness: Man at the register was pretty monotone but the young man working the grill was very enthusiastic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Dave's Single
Panda Sija-Abraxas
Terrible terrible customer service
Chandra Williams
This location has come up in the world of customer service. I appreciate them always staying true to that, especially when my toddler is in the back seat, losing his mind ready for fries!
Ordered delivery once from Wendy's in Matthews NC. Food was cold and they got our order wrong.
Never ordered from them again.
Food: 1
Service: 1
People is so rude I can’t believe this
Atmosphere: 1
Service: 1
The staff is generally personable and friendly, but it seems like they’re always caught off-guard by any customer that arrives. Like they didn’t know they were supposed to prepare and sell food that day. Slowest drive through this side of the Mississippi.
The interior of the restaurant is pretty meh. Not bad, not good. Kinda clean, but just dirty enough for me to not want to eat in.
Atmosphere: 1
Food: 4
Service: 3
Nothing like paying $13 and waiting for some cold fries and a plain piece of chicken on a bun instead of a baconater…usually dont leave these but this location has let me down more than once on my lunch :(
The worst service in the world, The cashier yelled at me, they are slow all the time like they don't get paid to work.
Food is complete ass. everything we were handed was completely cold. employees capping saying they only accept cash or mobile orders… um
Atmosphere: 1
Food: 1
Service: 1
They should just close this location because customer service is Horribe....so bad that you often see people walking out of the dining room with out ordering because no one is taking orders....The managers here tell the employees to discourage people from going into the store to order and dine in by just lettingthem sit in line!!....The drive thru usually moves slow and the food is usually cold but never hot!!!!
Atmosphere: 2
Food: 2
Service: 1
Very bad customer service( rude staff)
I didn't get what I ordered( they switched my order without asking me, and they didn't put any sauce).
Never again at this location.
The staff was friendly, the place was clean , the food was hot 🍔 🍟 🥤 and they were quick !!!!! Nice place nice atmosphere ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator
Awful service! If I could give them 0 stars I would. Old lady in the front extremely rude! I ordered through DoorDash and I arrived five minutes before my order was supposed to be ready. Once my order was supposed to be ready I received the notification through the DoorDash app to pick it up. Nothing was there, I asked about it and she said “someone else must have picked it up. It’s not my problem. Call DoorDash.”
Atmosphere: 1
Service: 1
Restaurantji Recommends
I grabbed dinner via the drive thru on Tuesday, 11-23 to avoid a lot of cooking before Thanksgiving. The guy working the drive thru had a good sense of humor & asked me to hold when I pulled up to the speaker. I'd planned to start the review with 4 stars, but what happened at the end caused a star to be deleted.
At the window, I told the man that I was using a $5 coupon for a spicy chicken small combo. He said ok. When he asked for my drink, I asked which diet drinks he had. I chose diet ginger ale. I told him I didn't need anything else with caffeine because I'd just finished an espresso drink (why I included the pic). I held it up for him to see once I got to the drive thru window. He made a comment about me bouncing off the roof.
I handed him my card & the coupon. The guy who took my order (Black guy) was with a younger guy (white) who seemed to be in training. A white woman comes over to help them. She handed me my card with 2 receipts. She said she had to void the 1st order because I gave him the coupon after he ran my card.
I'm not sure if that's what he told her, but that's NOT what happened. I told him when he asked to take my order that I had a coupon & what it was for. He definitely remembered what I'd said about the espresso & caffeine. Glad I was home when I ate; think it's likely that someone may need more than 1 ketchup pack & 1 napkin.
I returned to the drive thru on Saturday, 11-27 to place an order for my dad. I used the buy one baconater, get one for $1 coupon with a small fry. There was no problem with using the coupon. The same younger guy who appeared to be in training was at the window again.
At one point, he told me they were waiting on my sandwiches. I said ok thanks. Not long after that he started handing me a bag. Someone I couldn't see started reprimanding him & said I told you to tell her to drive up. Apparently the bag wasn't my order. He told me to drive up. A woman with different color braids brought the food out. No thanks for waiting or anything.
You can't miss the hiring signs, so I'm sure they've been impacted by staffing issues. It wouldn't be a bad idea for soft skills training to be implemented for both management & staff.
The cashier is not at all delicate with the orders and he still eats the fries from the container where they serve everything. Everything is disgusting. This African-American is not very friendly and they look at you as if they were doing you a favor.
Atmosphere: 1
Service: 1
Wrong number??
I tried calling Wendy’s but kept being greeted by Patrick then abruptly hung up on.
Kid-friendliness: Man at the register was pretty monotone but the young man working the grill was very enthusiastic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Dave's Single
Terrible terrible customer service
This location has come up in the world of customer service. I appreciate them always staying true to that, especially when my toddler is in the back seat, losing his mind ready for fries!
Atmosphere: 5
Food: 5
Service: 5
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