Whataburger has increased their prices to the roof. Patty melt has gotten smaller and the meat is way thinner. I recently got a patty melt combo with bacon and a chocolate cookie. It resulted in 17.80. How on earth are 2 patties with sandwich bread, small fries, and a chocolate cookie worth almost 20$. Never buying from them until they lower back their prices
Elena Vega
hot fresh French fries and my burger cooked exactly as I want it
Mario Giuria
Totally different menu from the other local whataburgers. Service was sloooooooow.
Benjamin Weinstein
The food here is great, but my god, the drive through. I could cook an entire 12 oz steak in the time it takes to get on line, put my order in and then get the food. 30 minutes or more to get 2 orders of chicken tenders is outrageous. I don’t know who is in charge at this location, but whoever it is, they clearly have no standards for training or ensuring standards. I thought when this place first opened up, things would settle down after a bit of time, but it’s been horrible from day 1.
Atmosphere: 1
Food: 5
Service: 1
william young
First time here. My good came out hot and fresh. That already beats McDonald’s, Burger King and other fast food spots. The fries have actual salt on them. Burger is really good. I had the double burger combo. Everything is fresh. The only downsides I notice is the building is too small, also when the entrance door is open, there is a wind pull from the inside. I do like the food as long as it stays consistent. This is a new food spot and I had to check it out. Definitely will check back soon. Yes building is small but unlike McDonald’s and other fast food spots, Whataburger is packed with customers. And I will be a returning customer. Big draw back is when leaving, you must go through the drive thru to get out of parking lot. This is a deal breaker. They didn’t think when making this location.
Atmosphere: 3
Food: 4
Service: 4
Connie Carlucci
Slow slow slow drive through. And why bother ordering on the mobile app if you have to get into the same drive through line. The girl asked our name for our order 4 different times. Took 25 minutes to get our order. So many people are there, as staff, but no one seems to know how to organize. Sad cuz the food is really good.
Atmosphere: 3
Food: 3
Service: 1
Casey
Long, long wait. Food was cold.
Atmosphere: 1
Food: 2
Service: 1
Ashley
Waiting for 30 minutes is unacceptable. Unfortunately I can’t speak on how the food taste as of yet.
Atmosphere: 1
Service: 1
M Crowe
Would’ve only gave 1/2 stars. Told lady standing in drive thru 3 times ONLY this and for some reason she kept thinking ADD. But cause they let me keep the original burger with everything on it and I knew a homeless dude at a store that would still eat it I ADDED a star lol something the drive thu lady probably won’t comprehend
If 0 stars were an option this store would definitely have earned that 1 star is to much for a place with such horrible customer service. I have given them 3 shots to give me a good experience and everything have been let down. I went on opening day and waited and didnt mind the wait as they were slammed but when I finally got my food I found a piece of blue plastic on my burger I gave them benefit of the doubt that it was crazy and quality was overlooked so went back for lunch and had to wait 30 minutes and watch numerous cars go by in lane 1 only to be told that what I ordered the wrangler burger was put of stock and asked did no one tell you after I grabbed the attention of the manager and then had wait while a new burger was made. The last and final time I ordered my food and again had to wait even though only one car was ahead of me in lane 2 as the car and cars that arrived after me got their food and left finally my food came but still hadnt gotten my drink asked the person who brought my food for the drink and then waited as again Customers in lane 1 were given food and drink so I left and went inside and got it myself cause this company can't do customer service in the drive thru! On top of all that the burgers are bland and lack seasoning and honestly just on par with a sonic burger the two times I ordered unsweetened tea I was given rotten old tea the experience here is just horrible all around and definitely not worth the cost or aggravation of ever going again
Atmosphere: 1
Food: 1
Service: 1
Maylene Morales
Grand opening, but they might as well shut it down. I was genuinely excited to try this place, only to end up with one of the biggest disappointments I’ve ever had at a restaurant. Honestly, this place was better when it was still just dirt and not even thought of yet.
Right at the start, one of the workers literally spilled our soda because he was holding it wrong. We asked if he could bring us napkins, and he never came back—didn’t even acknowledge us afterward. Then we asked another worker for napkins and dips four different times, and he did the exact same thing—pretended to forget and just walked past us like nothing happened.
When we finally got to the front of the line, we were asked AGAIN what we were missing, only to then open our bags and realize we got the wrong order. We had already been waiting over 30 minutes in line because the staff clearly has no idea what they’re doing.
I’ve never felt so dismissed as a customer. The workers were walking around confused, asking people multiple times if they got their food, but not actually helping or fixing anything. I usually don’t even bother leaving reviews after a bad experience, but this time I felt like I had no choice. If I could give this place negative stars, I absolutely would. I hate to sound like a “Karen,” but honestly… I don’t even care. This was beyond unacceptable
r eide
How is it that cars 3 to 4 behind me get their food yet they cant leave because they are trapped in the drive thru. and then the drive thru attendant has no clue where my order is, so i sit and wait while the team members quarrel over the confusion. Do you all not have a process to create orders and deliver them in the order received? And why were my fries, onion rings, and sandwiches were just luke warm? With 20 cars in the drive thru lanes you would think someone would be making some fresh fries. Bottom line your process to serve food is sub par. Your team members outside are dealing with customer frustration because of the inadequate service inside. Oh and teach your teams to put napkins and straws in the bag. That should be common sense for food service.
Atmosphere: 1
Food: 1
Service: 1
Kelly Nicole
If you continue hiring literal children at every single location you guys are opening, this brand is going to deteriorate so fast. Visited recently and decided to give this company one more chance at a different location…. yeah, we won’t be returning. Long waiting times, to obnoxious and loud staff.. to cold food. To “running out of chocolate” for the milkshakes. Had a vanilla and it tasted like straight up chemicals. The burgers aren’t even anything crazy we definitely weren’t missing anything from Texas. Do better.
Atmosphere: 1
Food: 1
Service: 1
Angel Morales
Worst customer service with the drive through, employees having the rudest attitude acting like they not getting paid to work. Will not be going back until they fix there customer servic
don't waste your time eating here.
Whataburger has increased their prices to the roof. Patty melt has gotten smaller and the meat is way thinner. I recently got a patty melt combo with bacon and a chocolate cookie. It resulted in 17.80. How on earth are 2 patties with sandwich bread, small fries, and a chocolate cookie worth almost 20$. Never buying from them until they lower back their prices
hot fresh French fries and my burger cooked exactly as I want it
Totally different menu from the other local whataburgers. Service was sloooooooow.
The food here is great, but my god, the drive through. I could cook an entire 12 oz steak in the time it takes to get on line, put my order in and then get the food. 30 minutes or more to get 2 orders of chicken tenders is outrageous. I don’t know who is in charge at this location, but whoever it is, they clearly have no standards for training or ensuring standards. I thought when this place first opened up, things would settle down after a bit of time, but it’s been horrible from day 1.
Atmosphere: 1
Food: 5
Service: 1
First time here. My good came out hot and fresh. That already beats McDonald’s, Burger King and other fast food spots. The fries have actual salt on them. Burger is really good. I had the double burger combo. Everything is fresh. The only downsides I notice is the building is too small, also when the entrance door is open, there is a wind pull from the inside. I do like the food as long as it stays consistent. This is a new food spot and I had to check it out. Definitely will check back soon. Yes building is small but unlike McDonald’s and other fast food spots, Whataburger is packed with customers. And I will be a returning customer. Big draw back is when leaving, you must go through the drive thru to get out of parking lot. This is a deal breaker. They didn’t think when making this location.
Atmosphere: 3
Food: 4
Service: 4
Slow slow slow drive through. And why bother ordering on the mobile app if you have to get into the same drive through line. The girl asked our name for our order 4 different times. Took 25 minutes to get our order.
So many people are there, as staff, but no one seems to know how to organize. Sad cuz the food is really good.
Atmosphere: 3
Food: 3
Service: 1
Long, long wait. Food was cold.
Atmosphere: 1
Food: 2
Service: 1
Waiting for 30 minutes is unacceptable. Unfortunately I can’t speak on how the food taste as of yet.
Atmosphere: 1
Service: 1
Would’ve only gave 1/2 stars. Told lady standing in drive thru 3 times ONLY this and for some reason she kept thinking ADD. But cause they let me keep the original burger with everything on it and I knew a homeless dude at a store that would still eat it I ADDED a star lol something the drive thu lady probably won’t comprehend
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
If 0 stars were an option this store would definitely have earned that 1 star is to much for a place with such horrible customer service. I have given them 3 shots to give me a good experience and everything have been let down. I went on opening day and waited and didnt mind the wait as they were slammed but when I finally got my food I found a piece of blue plastic on my burger I gave them benefit of the doubt that it was crazy and quality was overlooked so went back for lunch and had to wait 30 minutes and watch numerous cars go by in lane 1 only to be told that what I ordered the wrangler burger was put of stock and asked did no one tell you after I grabbed the attention of the manager and then had wait while a new burger was made. The last and final time I ordered my food and again had to wait even though only one car was ahead of me in lane 2 as the car and cars that arrived after me got their food and left finally my food came but still hadnt gotten my drink asked the person who brought my food for the drink and then waited as again Customers in lane 1 were given food and drink so I left and went inside and got it myself cause this company can't do customer service in the drive thru! On top of all that the burgers are bland and lack seasoning and honestly just on par with a sonic burger the two times I ordered unsweetened tea I was given rotten old tea the experience here is just horrible all around and definitely not worth the cost or aggravation of ever going again
Atmosphere: 1
Food: 1
Service: 1
Grand opening, but they might as well shut it down. I was genuinely excited to try this place, only to end up with one of the biggest disappointments I’ve ever had at a restaurant. Honestly, this place was better when it was still just dirt and not even thought of yet.
Right at the start, one of the workers literally spilled our soda because he was holding it wrong. We asked if he could bring us napkins, and he never came back—didn’t even acknowledge us afterward. Then we asked another worker for napkins and dips four different times, and he did the exact same thing—pretended to forget and just walked past us like nothing happened.
When we finally got to the front of the line, we were asked AGAIN what we were missing, only to then open our bags and realize we got the wrong order. We had already been waiting over 30 minutes in line because the staff clearly has no idea what they’re doing.
I’ve never felt so dismissed as a customer. The workers were walking around confused, asking people multiple times if they got their food, but not actually helping or fixing anything.
I usually don’t even bother leaving reviews after a bad experience, but this time I felt like I had no choice. If I could give this place negative stars, I absolutely would. I hate to sound like a “Karen,” but honestly… I don’t even care. This was beyond unacceptable
How is it that cars 3 to 4 behind me get their food yet they cant leave because they are trapped in the drive thru. and then the drive thru attendant has no clue where my order is, so i sit and wait while the team members quarrel over the confusion.
Do you all not have a process to create orders and deliver them in the order received? And why were my fries, onion rings, and sandwiches were just luke warm? With 20 cars in the drive thru lanes you would think someone would be making some fresh fries.
Bottom line your process to serve food is sub par. Your team members outside are dealing with customer frustration because of the inadequate service inside.
Oh and teach your teams to put napkins and straws in the bag. That should be common sense for food service.
Atmosphere: 1
Food: 1
Service: 1
If you continue hiring literal children at every single location you guys are opening, this brand is going to deteriorate so fast. Visited recently and decided to give this company one more chance at a different location…. yeah, we won’t be returning.
Long waiting times, to obnoxious and loud staff.. to cold food. To “running out of chocolate” for the milkshakes. Had a vanilla and it tasted like straight up chemicals.
The burgers aren’t even anything crazy we definitely weren’t missing anything from Texas.
Do better.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service with the drive through, employees having the rudest attitude acting like they not getting paid to work. Will not be going back until they fix there customer servic
Atmosphere: 2
Food: 4
Service: 1
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