Everyone in there very nice I eat here every single day almost. I love it. I always dine in very clean.
Atmosphere: 5
Food: 5
Service: 5
Priya playz
It was so good! I called and asked if they could make mine extra seasoned and they did! Also received extra tenders, absolutely delicious!
Atmosphere: 4
Food: 5
Service: 5
Nativity Bueno
⭐️⭐️⭐️⭐️⭐️
Trinity’s service was absolutely exceptional from start to finish. She went above and beyond in every possible way, making the entire experience smooth, stress-free, and genuinely enjoyable. Her professionalism, attention to detail, and warm, positive energy truly set her apart. You can tell she genuinely cares about delivering top-tier service, and it shows in everything she does. I couldn’t be happier and would highly recommend Trinity to anyone looking for outstanding service—you won’t be disappointed! ✨
Atmosphere: 5
Food: 5
Service: 5
Kamiyah Person
If I could leave zero stars, I would. I placed a DoorDash order late at night from the Wingstop in Pineville, NC. My dasher waited over 20 minutes for my order, only to be told the food had been given to the wrong customer. The staff acknowledged the mistake but refused to remake the order, leaving me without my food. The store itself appeared unsanitary, and the employees showed no sense of urgency, professionalism, or concern for customer service. Customers should not be penalized for employee errors, and the lack of accountability at this location is unacceptable. Management needs to address both cleanliness and staff training immediately.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Walker
Went here to pickup dinner for my family, opened the boxes worth $45 , just to get home to taste nasty 🤮 chicken. I immediately called wing stop on Pineville-Matthews and they offered store credit! I don’t want store credit YOUR food is nasty, I feel sick after eating 1 piece of chicken and now I have to not only throw away the chicken but I also just lost $45 !!! I’m livid and I’m too far away now to go back up there. I will never order from this location again nor will I ever recommend it to anyone!
Follow-up, I returned to the store with the full order, I spoke with the General Manager Mike H. He was very understanding and kind. After our conversation he issued me a refund. Thank you for your assistance Mike.
Atmosphere: 2
Food: 1
Service: 2
Brandon Murphy
The service matched the overall outcome of the food. Gave little to no care out all. You come in and the staff is just socializing amongst themselves, and doing the bare minimum to prepare orders. Rude hostess taking and handling the orders... Just take the extra 10 or so min to drive to another location.
Atmosphere: 1
Food: 1
Service: 1
Dominic Shepard
I would greatly appreciate the corporate number to discuss what goes on at his location.. Thank you
Atmosphere: 1
Food: 1
Service: 1
Logan Spencer
Generally great, though sometimes items are missing from the bag. They have been willing to give missing items though. My girlfriend and I order from this location once a week.
Atmosphere: 3
Food: 5
Service: 5
Amol G.
This Wingstop in Charlotte is my favorite, I've tried others but this one's great, they never mess up my order and the food quality and quantity are really good.
Atmosphere: 4
Food: 4
Service: 5
John Gaskill
I placed a delivery order for the online app. It went through and charged my credit card. When the food never showed up, I looked and the store was closed. Figuring it was no big deal, I called the restaurant the following day where a gentleman answered the telephone claiming to be the manager. All I wanted was a credit to my order that I never received. He claimed he didn’t know how to do that. Said that no one in the building knew how to do that and that he would have to call the general manager. When I asked for the manager‘s name or even his name, he refused to give it to me. When I called back two hours later, a female answered the telephone they gave me the same responses. I have heard nothing. All I wanted was a simple credit. How is it that no one in that building could handle that small transaction for me as a customer that purchases there are frequently? No names or phone numbers were given for assistance, and after talking to those two individuals I will never be shopping there again. Is there anyone that can help? Is there anyone that knows how to work? Sincerely disappointed. To date, I still have not received my credit to my credit card and no one from management or that store has contacted me. Whoever reads these reviews if you care about your business, please respond.
Giving a 1 star because it’s the minimum. I placed an online order for boneless wings, immediately realized I made a mistake and wanted bone-in called 4x no answer. Called again explained to the young man who answered and I needed to cancel the order and just reorder the correct item. I understood I wouldn’t get the money back immediately. I’m told I can’t do that I have to do it on my end. Well, it says call the store. There’s a young man in the back cursing and yelling how I can’t do that, it’s a price difference, yada yada. I was told the order hadn’t even been made yet. What is the purpose of advertising something to your customer and not requiring your staff to adhere?
Kiki Coleman
They are very lovely and helpful
Food: 5
Bianca Faccinetti
I originally ordered wings on DoorDash, but unfortunately the order got taken from a driver and never delivered so they told me to go pick up the food… however it was almost closing time so I was skeptical if they were even going to have my order or be able to remake it. Thankfully, the young men that were working tonight offered to make the entire order even after they had cleaned and put everything away. The cashier at the front was so nice and got our large order ready fast and with such a great attitude. I’m sad I didn’t get his name but if you see this, thank you!!!
Shari Warsawic
Went to wing stop in Fort Mill. Terrible experience. Chicken was so chewy and tough. Will never go back. Yuk!
Ragged Prism
The customer service is horrible, cashiers are rude as hell and roll their eyes at you. 0/10 for service and atmosphere. Go somewhere else, chex grill is right down the street and has better food AND customer service.
Everyone in there very nice I eat here every single day almost. I love it. I always dine in very clean.
Atmosphere: 5
Food: 5
Service: 5
It was so good! I called and asked if they could make mine extra seasoned and they did! Also received extra tenders, absolutely delicious!
Atmosphere: 4
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️
Trinity’s service was absolutely exceptional from start to finish. She went above and beyond in every possible way, making the entire experience smooth, stress-free, and genuinely enjoyable. Her professionalism, attention to detail, and warm, positive energy truly set her apart. You can tell she genuinely cares about delivering top-tier service, and it shows in everything she does. I couldn’t be happier and would highly recommend Trinity to anyone looking for outstanding service—you won’t be disappointed! ✨
Atmosphere: 5
Food: 5
Service: 5
If I could leave zero stars, I would. I placed a DoorDash order late at night from the Wingstop in Pineville, NC. My dasher waited over 20 minutes for my order, only to be told the food had been given to the wrong customer.
The staff acknowledged the mistake but refused to remake the order, leaving me without my food. The store itself appeared unsanitary, and the employees showed no sense of urgency, professionalism, or concern for customer service.
Customers should not be penalized for employee errors, and the lack of accountability at this location is unacceptable. Management needs to address both cleanliness and staff training immediately.
Atmosphere: 1
Food: 1
Service: 1
Went here to pickup dinner for my family, opened the boxes worth $45 , just to get home to taste nasty 🤮 chicken. I immediately called wing stop on Pineville-Matthews and they offered store credit! I don’t want store credit YOUR food is nasty, I feel sick after eating 1 piece of chicken and now I have to not only throw away the chicken but I also just lost $45 !!! I’m livid and I’m too far away now to go back up there. I will never order from this location again nor will I ever recommend it to anyone!
Follow-up, I returned to the store with the full order, I spoke with the General Manager Mike H. He was very understanding and kind. After our conversation he issued me a refund. Thank you for your assistance Mike.
Atmosphere: 2
Food: 1
Service: 2
The service matched the overall outcome of the food. Gave little to no care out all.
You come in and the staff is just socializing amongst themselves, and doing the bare minimum to prepare orders. Rude hostess taking and handling the orders...
Just take the extra 10 or so min to drive to another location.
Atmosphere: 1
Food: 1
Service: 1
I would greatly appreciate the corporate number to discuss what goes on at his location.. Thank you
Atmosphere: 1
Food: 1
Service: 1
Generally great, though sometimes items are missing from the bag. They have been willing to give missing items though. My girlfriend and I order from this location once a week.
Atmosphere: 3
Food: 5
Service: 5
This Wingstop in Charlotte is my favorite, I've tried others but this one's great, they never mess up my order and the food quality and quantity are really good.
Atmosphere: 4
Food: 4
Service: 5
I placed a delivery order for the online app. It went through and charged my credit card. When the food never showed up, I looked and the store was closed. Figuring it was no big deal, I called the restaurant the following day where a gentleman answered the telephone claiming to be the manager. All I wanted was a credit to my order that I never received. He claimed he didn’t know how to do that. Said that no one in the building knew how to do that and that he would have to call the general manager. When I asked for the manager‘s name or even his name, he refused to give it to me. When I called back two hours later, a female answered the telephone they gave me the same responses. I have heard nothing. All I wanted was a simple credit. How is it that no one in that building could handle that small transaction for me as a customer that purchases there are frequently? No names or phone numbers were given for assistance, and after talking to those two individuals I will never be shopping there again. Is there anyone that can help? Is there anyone that knows how to work? Sincerely disappointed. To date, I still have not received my credit to my credit card and no one from management or that store has contacted me. Whoever reads these reviews if you care about your business, please respond.
Service: 1
Restaurantji Recommends
Giving a 1 star because it’s the minimum. I placed an online order for boneless wings, immediately realized I made a mistake and wanted bone-in called 4x no answer. Called again explained to the young man who answered and I needed to cancel the order and just reorder the correct item. I understood I wouldn’t get the money back immediately. I’m told I can’t do that I have to do it on my end. Well, it says call the store. There’s a young man in the back cursing and yelling how I can’t do that, it’s a price difference, yada yada. I was told the order hadn’t even been made yet. What is the purpose of advertising something to your customer and not requiring your staff to adhere?
They are very lovely and helpful
Food: 5
I originally ordered wings on DoorDash, but unfortunately the order got taken from a driver and never delivered so they told me to go pick up the food… however it was almost closing time so I was skeptical if they were even going to have my order or be able to remake it. Thankfully, the young men that were working tonight offered to make the entire order even after they had cleaned and put everything away. The cashier at the front was so nice and got our large order ready fast and with such a great attitude. I’m sad I didn’t get his name but if you see this, thank you!!!
Went to wing stop in Fort Mill. Terrible experience. Chicken was so chewy and tough. Will never go back. Yuk!
The customer service is horrible, cashiers are rude as hell and roll their eyes at you. 0/10 for service and atmosphere. Go somewhere else, chex grill is right down the street and has better food AND customer service.
Atmosphere: 1
Service: 1
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