Paul's Family Restaurant

1111 Tsali Blvd, Cherokee
(828) 497-9012

Recent Reviews

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Ed N Teresa Hilburn

We stopped today on our way to Gatlinburg TN. We have been here several times and use to love this place but not today!! The poor waitress said it was her first day and she was totally by herself which should have never happened. The service was extremely slow. My husband had an elk burger and I had the Paul’s burger. They each were about the size of the palm of your hand and very thin. We both left hungry and it was not cheap. I only could have the patty with cheese only because I have a severe gluten allergy and nobody had a clue what this was which was scary!! We did speak to the manager and she took a couple dollars off but definitely not worth our hour out of the way trip. We will never go here again!!! Plus it is really run down!! Very disappointed!

Tracy Perket

We tried to eat here. We are local and have wanted to check this place out for some time. We walked in and stood there for a couple minutes while the staff argued amongst themselves. When they were finally ready to seat us we sat at the table for a long while continuing to listen to the arguing staff with no one coming to the table. We were the only customers in the building so we decided to leave. Rice wagon it is.

Atmosphere: 1

Service: 1

Mike Basiewicz

I hadn't eaten here in years. They had a great steak dinner so I decided to try it again. Their 16 oz Delmonico steak was really good. The portion size of the sides were larger than any restaurant I've eaten at for years. The french fries were heaping and the salad was almost a meal itself including lettuce, tomato, cucumber, onion and cheese with your choice of dressing. The service was good and the atmosphere was homey and quiet. All in all, one of the best dining experiences I've had in a while. The prices are reminiscent of the pre covid days Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

R H

Had to leave, waited way too long for service after being seated and given water.

Service: 1

Wood Dawson

Disappointing to say the least. Don’t waste your time or money. Substandard event from start to finish

Shemba Akhamcha

The service was great! And of course the fry bread was delicious which I had craved for almost 2 years. (I had my first fry bread in Pow Wow 2 yrs prior in Cherokee). The outdoor dining area with the small creek running under the deck was charming! Will come back!

Atmosphere: 5

Food: 5

Service: 5

Karen Mish

Service bad. Had to ask 3 separate times to bring what was suppose to go with my dried up chicken Quesadilla. My guest fried fish was the usual. Fries undercooked. The servers were busy on their cell phones. Tip is automatically applied. I would not have left a $5.04.
Won't be back

Atmosphere: 4

Food: 1

Service: 1

Rebecca Chambers

I had the chicken livers, my husband had the fry bread burger and we shared some fry bread with honey. The food was excellent. Our server did great considering she was the only server there. She kept our drinks filled and our food was served hot and fresh. I loved the fry bread with honey. They only thing that made me cringe a little was the bathroom. It wasn't nasty, just not as clean as it could have been.

Atmosphere: 3

Food: 4

Service: 5

Pam Grant

Waited 15 minutes to be seated, no one came. Loud. Not enough employees.

Atmosphere: 1

Service: 1

Sherry Honeycutt

Love the Indian taco

Atmosphere: 5

Food: 5

Service: 5

Kristin Lane

We saw a lot of cars, so we stopped. We stood in line to be seated, when we said we wanted to sit outside, they handed us menus and silverware and told us to find a table. All of the tables were dirty, so we moved the stuff to one side and sat at the dirty table. About 15 mins later someone finally showed up to take our drink order. Then, I started reading reviews...should have read them first! Forty-five minutes later, we got our food which was straight from the freezer section. My husband finally got up to ask about getting a refill and for the coleslaw that was supposed to come with our meals. Several minutes later they brought his refill and we all asked for more to drink and were told they didn't have coleslaw. As we were leaving they finally brought something more for my daughters, but I never received a refill. We definitely will not be back.

Atmosphere: 1

Food: 1

Service: 1

Dwain H

We arrived and had to wait 30 minutes just to get the drinks. Then she took the order. The i got chicken tenders very dry. My partner got trout and it was horrible we both just wanted to leave. Then to top the night off the waitress came over to bring us the check with her mouth full where she was eating. Completely horrible experience

Atmosphere: 1

Food: 1

Service: 1

David Knight

Went in on (labor day weekend)Saturday night to have Dinner it’s a first come first serve they don’t take names took about thirty minutes to give them our order then about an hour to get our food which was warm not hot was told they have limited staff only two cooks and two waitresses and one of them is a cashier they where good a few years ago but have fallen maybe better management would help

Atmosphere: 3

Food: 3

Service: 2

Lesa G

This place was so amazing that we ate there twice. Really enjoyed ourselves. The desserts are over the top.

Atmosphere: 5

Food: 5

Service: 5

Sara Barnes

This is native owned restaurant. If you're in the area come support them. NDN TACOS ARE SO GOOD. I haven't had any since my grandma died. She made them for all our birthdays. Brought back memories.

Atmosphere: 4

Food: 4

Service: 4

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