Nasty customer service. I’m never going to this store again.
Matthew Bonham
Took over an hour to get my food. It was cold. Driver said GPS was messing up on him. Probably won’t order from here again.
Atmosphere: 1
Food: 3
Service: 1
Shar D
Half pepperoni, half green peppers and onions ????
Oriana
No matter what I do my order is consistently missing items, literally dozens of times now. It's so prevalent most of the time I don't even call. I don't understand why I'm paying a delivery fee when I'm only getting some of what I ordered. Had to insist I get an actual refund as opposed to a credit for a future purchase. At this point I've contacted corporate to see if better resolutions can be done for this order and to prevent this in the future. I'm not one for corporate complaints but I don't know what else to do, drivers notes don't work, I tip and pay delivery fees, and when I do have to call in I feel like I get attitude every time. The drivers have always been kind but it's clear there's minimal quality control on what leaves the store.
Atmosphere: 1
Food: 3
Service: 4
Donnie Brown
Fast service and accurate
Atmosphere: 5
Food: 5
Service: 5
Shane C.
I got the Oreo PaPa Bites and they were pretty good! The staff was nice. But these cost me $6.39. I live in Virginia and they cost about $3.80. But although the price is higher here, I'd say it's worth it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheesesticks
Jeremy ferraez
Well, I love Papa John's sauce, I love their cheese, I love their crust. This is a 0 out of 8 experience for me. I always want to give them the benefit of the doubt but this was the absolute last straw. I have many "papa points" because I'm a loyal customer for 20 years. This is absolutely the LAST TIME I EVER ORDER FROM THEM. SPENT THOUSANDS over the years...... NO MORE. I understand there are franchises, and some will be better than others but there is zero reason to keep this franchise open. I'm literally 0 for 8 on a decent experience. Don't want to hear about excuses. This is by far the worst experience I have ever had X 8 and won't ever order with any franchise ever again. You guys at cooperate can look and see how much I have spent with this organization. This is the LAST TIME. Don't care about mud slinging but I promise I spend thousands a year with your company and will never spend another dollar.
Trevor Boswell
This is how i received my pizza. Also ordered well done and it was softer than the middle of a pop tart.
Jay Strev
The use of third party delivery services is why this is a 1 star review. They do not have those heated pizza delivery bags, so the pizza arrives cold and typically is smushed from not being handled properly.
Food: 2
Service: 1
Camila Rodriguez
I order a pizza with pepperoni, bacon, and onions with the garlic stuff cheese crust. What I got was a regular pizza with literally no cheese and he forgot to put the pepperoni and instead of onions he put peppers. Also I paid 23 dollars to get my stuff crust and I did not get it. I came back to the store with the pizza because I wanted my order right, the manager was there and he try to make this better but at the end the did the order wrong again. I don’t know what’s going on with the employees
Really great place and people! Manager was great pizza was great!
Atmosphere: 5
Food: 5
Service: 5
Krystal Spencer
Ordered the Valentine’s Day heart pizza and it comes only in thin crust. Asked for extra pizza sauce. It was crunchy and hard and didn’t even have the regular amount of sauce let alone extra!
Atmosphere: 1
Food: 1
Service: 1
Bailey Dunleavy
definitely ordered a cheese stick, not a pizza with no sauce. i can taste how old this dough is. Bring Chris back, she cared about the quality of the
Nasty customer service. I’m never going to this store again.
Took over an hour to get my food. It was cold. Driver said GPS was messing up on him. Probably won’t order from here again.
Atmosphere: 1
Food: 3
Service: 1
Half pepperoni, half green peppers and onions ????
No matter what I do my order is consistently missing items, literally dozens of times now. It's so prevalent most of the time I don't even call. I don't understand why I'm paying a delivery fee when I'm only getting some of what I ordered. Had to insist I get an actual refund as opposed to a credit for a future purchase. At this point I've contacted corporate to see if better resolutions can be done for this order and to prevent this in the future. I'm not one for corporate complaints but I don't know what else to do, drivers notes don't work, I tip and pay delivery fees, and when I do have to call in I feel like I get attitude every time. The drivers have always been kind but it's clear there's minimal quality control on what leaves the store.
Atmosphere: 1
Food: 3
Service: 4
Fast service and accurate
Atmosphere: 5
Food: 5
Service: 5
I got the Oreo PaPa Bites and they were pretty good! The staff was nice. But these cost me $6.39. I live in Virginia and they cost about $3.80. But although the price is higher here, I'd say it's worth it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheesesticks
Well, I love Papa John's sauce, I love their cheese, I love their crust. This is a 0 out of 8 experience for me. I always want to give them the benefit of the doubt but this was the absolute last straw. I have many "papa points" because I'm a loyal customer for 20 years. This is absolutely the LAST TIME I EVER ORDER FROM THEM. SPENT THOUSANDS over the years...... NO MORE. I understand there are franchises, and some will be better than others but there is zero reason to keep this franchise open. I'm literally 0 for 8 on a decent experience. Don't want to hear about excuses. This is by far the worst experience I have ever had X 8 and won't ever order with any franchise ever again. You guys at cooperate can look and see how much I have spent with this organization. This is the LAST TIME. Don't care about mud slinging but I promise I spend thousands a year with your company and will never spend another dollar.
This is how i received my pizza. Also ordered well done and it was softer than the middle of a pop tart.
The use of third party delivery services is why this is a 1 star review. They do not have those heated pizza delivery bags, so the pizza arrives cold and typically is smushed from not being handled properly.
Food: 2
Service: 1
I order a pizza with pepperoni, bacon, and onions with the garlic stuff cheese crust. What I got was a regular pizza with literally no cheese and he forgot to put the pepperoni and instead of onions he put peppers. Also I paid 23 dollars to get my stuff crust and I did not get it. I came back to the store with the pizza because I wanted my order right, the manager was there and he try to make this better but at the end the did the order wrong again. I don’t know what’s going on with the employees
Restaurantji Recommends
Really great place and people! Manager was great pizza was great!
Atmosphere: 5
Food: 5
Service: 5
Ordered the Valentine’s Day heart pizza and it comes only in thin crust. Asked for extra pizza sauce. It was crunchy and hard and didn’t even have the regular amount of sauce let alone extra!
Atmosphere: 1
Food: 1
Service: 1
definitely ordered a cheese stick, not a pizza with no sauce. i can taste how old this dough is. Bring Chris back, she cared about the quality of the
Atmosphere: 1
Food: 1
Service: 2
Why was there a hole in my pizza ?
Food: 1
Ordered boneless wings and received chicken
Atmosphere: 5
Food: 2
Service: 5
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