This is my first food review ever, and that’s how catastrophically bad this experience was. Subway is FAST FOOD. The entire point is speed. Instead, I stood in this store for 45 minutes and never even got to order before walking out.
There was ONE employee working (Nayquan, I believe), and he was the only competent person in the building. He was overwhelmed, clearly abandoned by leadership, and still busting his ass. He deserves a raise. This disaster is not on him.
This is a pure management failure. Scheduling one employee during rush hour is not an accident, not bad luck, and not a “call-out issue.” It’s laziness and incompetence. If someone called out, the manager should have covered the shift themselves or found backup. That is literally the job.
Instead, management chose to let the store collapse, waste customers’ time, and burn out the one employee who actually showed up. That’s not leadership — that’s hiding while everything falls apart. Whoever is responsible for running this location should not be managing people or a business.
Nearly an hour wasted, my workday wrecked, and not even food served. This place makes a joke out of fast food and should embarrass anyone associated with it.
Absolute clown show. Never coming back
Atmosphere: 1
Food: 1
Service: 1
Tara Wolf
Found this to be a nice, clean and convenient location. Food was as ordered and staff friendly.
Atmosphere: 4
Food: 5
Service: 5
Jack Carrubba
Stood at the counter for 10 minutes with 2 employees running around and no other customers in there and no one said a word to me. I understand that finding good help is hard, but God bless. Might have had my camouflage hoodie on and blended into the walls or something.
tracy baker
Out of several foods to choose from .no tomatoes, no steak, no white bread. Absolutely pitiful
Atmosphere: 1
Food: 2
Service: 2
Cheryl Polk
This is an excellent Subway location, and I will be coming back for lunch regularly. The food is always prepared correctly, tastes fresh and delicious. The inside and outside of the store are clean and well maintained. They accept coupons and have everything stocked and tidy. Shout out to Dylan who rapidly and expertly made a really great sandwich and was very friendly, communicated clearly and ensured I had all the toppings I wanted.
Atmosphere: 5
Food: 5
Service: 5
Al Beth
Subway on Pritchard Road always offers excellent service, and the food is made correctly and is good. The atmosphere is a 3 only because it's a sandwich shop attached to a gas station/ convenience store. The restaurant is always clean.
Atmosphere: 3
Food: 5
Service: 5
MIchael Walker
Don't go anywhere but here. The one in Clayton off 70 won't even properly honor your coupons. Brendon not only had the most glorious sideshow Bob hair and made it work ever, he also honored my expired coupons. And his sammich skills are so tuff.
Atmosphere: 5
Food: 5
Service: 5
Charlie Keeton
Their card reader declined my gift card. Went home and checked the balance. Owner of this location must have it programmed to do that.
Browny0375
Liked coming here until today. Some staff members need a refresher course on customer service 101
Atmosphere: 1
Food: 1
Service: 1
Vanity’s Vault
Ashley truly impressed me! She prepared a fantastic salad that I can genuinely say is among the best I've ever tasted. I never expected such quality from Subway! It was fresh, flavorful, and delightful! The location was clean, and I will certainly make it a point to visit again whenever I'm in the area.
I Knew Better!!! The only reason why subway is offering these ONLINE/APP deals are because if you leave it up to a couple of teenagers to make subs without the customers being able to oversee how much of the ingredients you actually get!!! When I tell you, 1/4 of my sandwich didn’t have any steak at all!!! Please don’t make this mistake, go into the store!!!!!! I am sooooo pissed right now!!!!!! I’ll Never Make This Mistake Again!!!!!! Don’t make it easier for them to just give you anything!!!
Atmosphere: 1
Food: 1
Service: 1
LaQuenta Yates
Delicious, convenient, fast, modern decor, well lit, friendly, affordable, reliable, professional, clean, and safe.
Kid-friendliness: Great place for kids.
Atmosphere: 5
Food: 5
Service: 5
charles hysell
They run out of items a lot. Usually Cheese. We went tonight. No, American cheese, pepper jack cheese, shredded cheese, pepperoni, or chocolate chip cookies.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chocolate Chip Cookie
Rob Petersen
1/30/25 @ 5pm. Worst service ever. Two kids moving as slow as possible. They barely spoke a word to any customer in the place. Asked for onions and the kid scraped the bottom of the container which contained other veggies that I didn’t want. I asked for more onions and he said it would take him too long to slice them. Mind you this is at 5pm dinner rush. The service is consistently garbage at this place.
Service: 1
Chole Belle
Staff was very rude. He almost gave me the wrong bread and when I asked for the right kind he huffed at me and rolled his eyes. I have been having major issues with the app and was not willing to do anything to help me out. Will not be coming back to this location.
This is my first food review ever, and that’s how catastrophically bad this experience was. Subway is FAST FOOD. The entire point is speed. Instead, I stood in this store for 45 minutes and never even got to order before walking out.
There was ONE employee working (Nayquan, I believe), and he was the only competent person in the building. He was overwhelmed, clearly abandoned by leadership, and still busting his ass. He deserves a raise. This disaster is not on him.
This is a pure management failure. Scheduling one employee during rush hour is not an accident, not bad luck, and not a “call-out issue.” It’s laziness and incompetence. If someone called out, the manager should have covered the shift themselves or found backup. That is literally the job.
Instead, management chose to let the store collapse, waste customers’ time, and burn out the one employee who actually showed up. That’s not leadership — that’s hiding while everything falls apart. Whoever is responsible for running this location should not be managing people or a business.
Nearly an hour wasted, my workday wrecked, and not even food served. This place makes a joke out of fast food and should embarrass anyone associated with it.
Absolute clown show. Never coming back
Atmosphere: 1
Food: 1
Service: 1
Found this to be a nice, clean and convenient location. Food was as ordered and staff friendly.
Atmosphere: 4
Food: 5
Service: 5
Stood at the counter for 10 minutes with 2 employees running around and no other customers in there and no one said a word to me. I understand that finding good help is hard, but God bless. Might have had my camouflage hoodie on and blended into the walls or something.
Out of several foods to choose from .no tomatoes, no steak, no white bread. Absolutely pitiful
Atmosphere: 1
Food: 2
Service: 2
This is an excellent Subway location, and I will be coming back for lunch regularly. The food is always prepared correctly, tastes fresh and delicious. The inside and outside of the store are clean and well maintained. They accept coupons and have everything stocked and tidy. Shout out to Dylan who rapidly and expertly made a really great sandwich and was very friendly, communicated clearly and ensured I had all the toppings I wanted.
Atmosphere: 5
Food: 5
Service: 5
Subway on Pritchard Road always offers excellent service, and the food is made correctly and is good. The atmosphere is a 3 only because it's a sandwich shop attached to a gas station/ convenience store. The restaurant is always clean.
Atmosphere: 3
Food: 5
Service: 5
Don't go anywhere but here. The one in Clayton off 70 won't even properly honor your coupons. Brendon not only had the most glorious sideshow Bob hair and made it work ever, he also honored my expired coupons. And his sammich skills are so tuff.
Atmosphere: 5
Food: 5
Service: 5
Their card reader declined my gift card. Went home and checked the balance. Owner of this location must have it programmed to do that.
Liked coming here until today. Some staff members need a refresher course on customer service 101
Atmosphere: 1
Food: 1
Service: 1
Ashley truly impressed me! She prepared a fantastic salad that I can genuinely say is among the best I've ever tasted. I never expected such quality from Subway! It was fresh, flavorful, and delightful! The location was clean, and I will certainly make it a point to visit again whenever I'm in the area.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I Knew Better!!! The only reason why subway is offering these ONLINE/APP deals are because if you leave it up to a couple of teenagers to make subs without the customers being able to oversee how much of the ingredients you actually get!!! When I tell you, 1/4 of my sandwich didn’t have any steak at all!!! Please don’t make this mistake, go into the store!!!!!! I am sooooo pissed right now!!!!!! I’ll Never Make This Mistake Again!!!!!!
Don’t make it easier for them to just give you anything!!!
Atmosphere: 1
Food: 1
Service: 1
Delicious, convenient, fast, modern decor, well lit, friendly, affordable, reliable, professional, clean, and safe.
Kid-friendliness: Great place for kids.
Atmosphere: 5
Food: 5
Service: 5
They run out of items a lot. Usually Cheese. We went tonight. No, American cheese, pepper jack cheese, shredded cheese, pepperoni, or chocolate chip cookies.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chocolate Chip Cookie
1/30/25 @ 5pm. Worst service ever. Two kids moving as slow as possible. They barely spoke a word to any customer in the place. Asked for onions and the kid scraped the bottom of the container which contained other veggies that I didn’t want. I asked for more onions and he said it would take him too long to slice them. Mind you this is at 5pm dinner rush. The service is consistently garbage at this place.
Service: 1
Staff was very rude. He almost gave me the wrong bread and when I asked for the right kind he huffed at me and rolled his eyes. I have been having major issues with the app and was not willing to do anything to help me out. Will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
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