Greetings, hopefully, everyone is well. Our family has been let down by a club that we use multiple times a month.
Today, after many calls, and many run-around, we found out that BJS uses door dash to pick up your order but doesn't have that information displayed on any part of their website. Had we known this, we would have picked up our order ourselves.
The problem started when it was 30 mins past the time the order we placed online was supposed to be dropped off was supposed to happen. We called to ask what the hold-up was, BJS took no responsibility, only blamed door dash. The manager at BJS failed to put me on hold while he called his manager and we overheard him only worried about how they were going to get credited back the funds. Not that a family of 7 was waiting to eat.
Door Dash agreed to redeliver and when they got to the store, BJS canceled, then we called back, and BJS finally agreed to redeliver again, and we ended the door dash call with a plan. Then tried to update our number on BJS and was put on hold for over 30 mins. So we hung up and called BJS back and were told they couldn't update information over the phone.
2 hours after waiting for redelivery, we finally called BJS again to see what the hold-up was, only to be told that they can't complete the order.
Finally put family decided to spend $40 to go to the store ourselves, still out of $280, only to spend another $240.
When at the store, the workers explained how this manager is known to have issues and is nasty towards many people. The workers also explain that staff just went through a retraining 2 weeks ago where they were supposed to help us but the manager was new, didn’t know all the stuff he should and too prideful to ask for help.
Now we have to call door dash back and request a refund for the initial order that will take 48 hours.
We are a family of 7, with 5 children. This incident has exhausted us and we wish we had another place to shop but can't afford it.
Gemini Gleeshington
Former employee here full of rude supervisors wouldn’t recommend
Ren Ren
Former employee here full of rude supervisors wouldn’t recommend
No Caller ID
Former employee here full of rude supervisors wouldn’t recommend
Joe Louis Drakeford Jr
membership has its privileges and I was able to fill up my truck and was only on line for 5 minutes too
Sidney Noel Hoffman
Good prices and selection
The Gas Man
I have had a BJ's Club card for number of years and I have never been disappointed
Chuck L
Not a fan anymore. Shopped for years w the wife. If you come in towards closing they make a scene to get you out. Cashier Erika was especially rude. Costco or Sams here we come if this keeps on.
Greetings, hopefully, everyone is well. Our family has been let down by a club that we use multiple times a month. Today, after many calls, and many run-around, we found out that BJS uses door dash to pick up your order but doesn't have that information displayed on any part of their website. Had we known this, we would have picked up our order ourselves. The problem started when it was 30 mins past the time the order we placed online was supposed to be dropped off was supposed to happen. We called to ask what the hold-up was, BJS took no responsibility, only blamed door dash. The manager at BJS failed to put me on hold while he called his manager and we overheard him only worried about how they were going to get credited back the funds. Not that a family of 7 was waiting to eat. Door Dash agreed to redeliver and when they got to the store, BJS canceled, then we called back, and BJS finally agreed to redeliver again, and we ended the door dash call with a plan. Then tried to update our number on BJS and was put on hold for over 30 mins. So we hung up and called BJS back and were told they couldn't update information over the phone. 2 hours after waiting for redelivery, we finally called BJS again to see what the hold-up was, only to be told that they can't complete the order. Finally put family decided to spend $40 to go to the store ourselves, still out of $280, only to spend another $240. When at the store, the workers explained how this manager is known to have issues and is nasty towards many people. The workers also explain that staff just went through a retraining 2 weeks ago where they were supposed to help us but the manager was new, didn’t know all the stuff he should and too prideful to ask for help. Now we have to call door dash back and request a refund for the initial order that will take 48 hours. We are a family of 7, with 5 children. This incident has exhausted us and we wish we had another place to shop but can't afford it.
Former employee here full of rude supervisors wouldn’t recommend
Former employee here full of rude supervisors wouldn’t recommend
Former employee here full of rude supervisors wouldn’t recommend
membership has its privileges and I was able to fill up my truck and was only on line for 5 minutes too
Good prices and selection
I have had a BJ's Club card for number of years and I have never been disappointed
Not a fan anymore. Shopped for years w the wife. If you come in towards closing they make a scene to get you out. Cashier Erika was especially rude. Costco or Sams here we come if this keeps on.
Shopping for large quantities made easy
Use coupons if possible
Restaurantji Recommends
Um, not really worth it. I can get the same cost per item (maybe .05 difference) at other places.
Saving a buck with a New England flavor with some food items
If you order a cake ask for my sister Tiffany she's the best!!
Not closed!!
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