I ordered the number three with an extra patty. They forgot my patty. I called immediately once I was on the road. No one picked up so I left a voicemail. I arrived the following day showing my receipt and obviously telling them I left a voicemail. they basically told me that they couldn’t do anything because it was a day late. Do better Jack-in-the-Box
christian hinojosa
Currently typing this after having waited 30 plus minutes in the drive thru. Still here. Can't leave with how they designed the drive thru. Not sure why it's taking so long and clearly this franchisee nor corporate care since there are reviews going months back with this same complaint.
Atmosphere: 1
Food: 1
Service: 1
Natasha Robinson
Absolutely horrendous visit. Food took almost an hour. Terrible customer services from everyone in here. No one is checking on customers waiting on pickups and my order wasn’t even correct. Will not be returning I suggest everyone else to not even bother visiting. A bunch of kids who have no idea what they’re doing.
Atmosphere: 1
Food: 2
Service: 1
Marc Bishop
Staff was nice. Long wait time for an order for two.
Food was average but when you go to a fast food chain restaurant, you understand the assignment.
Food: 3
James Walker
Haven't been to Jack in the Box in yrs. I'm a fast food person but the food was ok, service was excellent and good atmosphere.
Atmosphere: 4
Food: 3
Service: 5
Karen Schuman
Took over 30 min to get egg rolls and tacos. Several people ahead of us got refunds. Drive thru order got bun with no burger. No manager in sight to figure out what is going on
Atmosphere: 2
Food: 2
Service: 1
Eileen Heffernan
Just had a very nice experience visiting this location! Danny was working the counter and couldn’t have been nicer ! He made sure our food was piping hot and served within minutes. It’s nice seeing a young person like Danny being so kind to two older women! Well done Danny !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Ray Luck
What a terrible experience. Ordered a delivery and the driver was just as upset because it wasted 40 min of his time as well. Not only did it take an hour to get our food (our residence was less than 5 min away), but we were missing a drink and all the food was ice cold by the time we got it.
Food: 1
Service: 1
Ken Walling
Stood at counter for 10 minutes waiting to order, gave up and went to McDonalds.
Service: 1
Veronica Parks Ramos
They were very understaffed. The food was just okay. The drink machine was out of all the sodas except diet. I was excited to finally try a Jack in the box. The boneless chicken was the best thing. Definitely will not be returning.
Drive thru worker had nonchalant attitude every time you ask about any type of upgrade she was nonchalant and act like she had an attitude about you asking. And the date of the incident was 02/21/2025. The time was about 11:00 p.m.
Don’t get me wrong the milkshakes were good, but they took like 15 minutes to make 3 small milkshakes. I would have pulled off, but I had already paid.
Service: 1
Chris Greene
Typical fast food, friendly service.
Atmosphere: 4
Food: 4
Service: 4
Michael Jordan
Half my order was missing. All the side items, an order of tacos, and a desert I was getting for my wife. These guys are messing up all over the place.
I ordered the number three with an extra patty. They forgot my patty. I called immediately once I was on the road. No one picked up so I left a voicemail. I arrived the following day showing my receipt and obviously telling them I left a voicemail. they basically told me that they couldn’t do anything because it was a day late. Do better Jack-in-the-Box
Currently typing this after having waited 30 plus minutes in the drive thru. Still here. Can't leave with how they designed the drive thru. Not sure why it's taking so long and clearly this franchisee nor corporate care since there are reviews going months back with this same complaint.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrendous visit. Food took almost an hour. Terrible customer services from everyone in here. No one is checking on customers waiting on pickups and my order wasn’t even correct. Will not be returning I suggest everyone else to not even bother visiting. A bunch of kids who have no idea what they’re doing.
Atmosphere: 1
Food: 2
Service: 1
Staff was nice. Long wait time for an order for two.
Food was average but when you go to a fast food chain restaurant, you understand the assignment.
Food: 3
Haven't been to Jack in the Box in yrs. I'm a fast food person but the food was ok, service was excellent and good atmosphere.
Atmosphere: 4
Food: 3
Service: 5
Took over 30 min to get egg rolls and tacos. Several people ahead of us got refunds. Drive thru order got bun with no burger. No manager in sight to figure out what is going on
Atmosphere: 2
Food: 2
Service: 1
Just had a very nice experience visiting this location!
Danny was working the counter and couldn’t have been nicer ! He made sure our food was piping hot and served within minutes. It’s nice seeing a young person like Danny being so kind to two older women!
Well done Danny !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
What a terrible experience. Ordered a delivery and the driver was just as upset because it wasted 40 min of his time as well. Not only did it take an hour to get our food (our residence was less than 5 min away), but we were missing a drink and all the food was ice cold by the time we got it.
Food: 1
Service: 1
Stood at counter for 10 minutes waiting to order, gave up and went to McDonalds.
Service: 1
They were very understaffed. The food was just okay. The drink machine was out of all the sodas except diet. I was excited to finally try a Jack in the box. The boneless chicken was the best thing. Definitely will not be returning.
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
Good 🍔 burgers 😋
Atmosphere: 5
Food: 5
Service: 5
Drive thru worker had nonchalant attitude every time you ask about any type of upgrade she was nonchalant and act like she had an attitude about you asking. And the date of the incident was 02/21/2025. The time was about 11:00 p.m.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Ultimate Cheeseburger, Onion Rings
Don’t get me wrong the milkshakes were good, but they took like 15 minutes to make 3 small milkshakes. I would have pulled off, but I had already paid.
Service: 1
Typical fast food, friendly service.
Atmosphere: 4
Food: 4
Service: 4
Half my order was missing. All the side items, an order of tacos, and a desert I was getting for my wife. These guys are messing up all over the place.
Food: 1
Service: 1
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